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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website and app for being easy to navigate and use, providing valuable and timely information about their credit. Many users appreciate the detailed explanations and suggestions for improving credit scores, highlighting the service as an excellent tool for financial planning and staying informed about credit reports. The customer service is also frequently commended for its helpfulness and continuous updates. However, some customers reported issues with account access, specifically being blocked due to "suspicious IP" addresses, particularly when traveling internationally. A few users also expressed frustration with the difficulty of withdrawing from the service and mentioned receiving notifications at inconvenient times.

What people talk about most

Website

Users describe positive interactions with the website, finding it trustworthy, easy to navigate, and very... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and navigation of the app.... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and comprehensive features for... See more

Service

People report positive experiences with service. Customers appreciate the great and high-quality services,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers appreciate the helpful advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with WalletHub for about 10 years, if not longer. Always great service! Never had one complaint, concern or issue. Always quick to provide notice to changes on my credit report, tracks all... See more

Company replied

Rated 5 out of 5 stars

I've depended on Wallet Hub for the past 5-6 years for any of my credit needs. From receiving an updated & accurate credit score to keeping you notified about changes to your credit, hands down Wallet... See more

Rated 5 out of 5 stars

This is by far the best way to stay informed of your credit reports with the easiest of ways possible. Simple design without complications and direct notifications that are clear and straight forward... See more

Rated 5 out of 5 stars

I like Wallet Hub because it keeps me updated on my credit score and notifies me with alerts about my credit report. Wallet Hub goes thru each item and allows me to agree or dispute each item. It's ea... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

WalletHub has helped guide me and keep…

WalletHub has helped guide me and keep me on track to improve my score month after month for the last 2 years. They have helped me go from a 580 to a 760. Thank You, Thank You, THANK YOU!!!

3 December 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Wow—going from a 580 to a 760 is incredible, Travis! We’re thrilled to hear WalletHub has helped you stay on track month after month. Thanks for trusting us on your credit journey, and keep up the amazing work!

Rated 5 out of 5 stars

Top asset for your fraud detection toolbox

I have utilized Wallet Hub for the past 2 years in conjunction with my other identity fraud providers. It is a great asset in the toolbox to review, detect and correct issues as soon as they become apparent.
Great company, great service. 5 Stars

15 November 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thanks so much for the 5 stars, Skylar! We’re thrilled to hear that WalletHub has been a valuable part of your fraud-detection toolbox over the past two years. Helping our members detect issues early and stay protected is exactly what we aim for. We truly appreciate your trust in us!

Rated 5 out of 5 stars

Wallet Hub is Exemplary

Wallet Hub is really good at giving me information, continuously showing me updates all the time. It's really helped me stay on top of my credit. I'll use a few other services.And they constantly send me junk, Wallet Hub has given me information that is needed... I appreciate the use of the service and highly recommend it.

13 November 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thank you for the wonderful review! We’re thrilled to hear that WalletHub’s continuous updates and insights are helping you stay on top of your credit. It means a lot to know that you find our information useful and reliable, especially compared to other services. We truly appreciate your recommendation and your trust in WalletHub.

Rated 5 out of 5 stars

Great job!

They always give such good advice,and they let me know if there's change in my credit score right away!

9 November 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thanks so much for the kind words, Barbara! We’re thrilled to hear our advice is helping and that you love getting updates on your credit score right away. Staying informed is key, and we’re so glad WalletHub makes it easy for you!

Rated 5 out of 5 stars

10 year WalletHub User

I've been with WalletHub for about 10 years, if not longer. Always great service! Never had one complaint, concern or issue. Always quick to provide notice to changes on my credit report, tracks all of my important financial markers with ease. The site is also very educational. You can't go wrong with WalletHub. I'm still a satisfied customer. Thank you WalletHub.

9 November 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Wow, 10 years! 🎉 Thank you so much for being part of the WalletHub community for so long, Waymon. We’re thrilled to hear you’ve had such a positive experience and that our alerts, tracking tools, and educational resources have been helpful over the years. Your trust means a lot to us, and we look forward to many more years of success together!

Rated 5 out of 5 stars

I love WalletHub

I love WalletHub. It notifies me of everything important about my credit report. Thank you WalletHub!
Keep up the great work 😀

31 October 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thanks so much for the love and encouragement, Renee! We’re thrilled to hear WalletHub helps you stay on top of all the important updates about your credit report. We really appreciate your support and are glad to be part of your credit journey!

Rated 4 out of 5 stars

I like the website

I like the website, just wish I could get Premium, They always alert me to changes. But I'm a disabled Vet on SSDI.

30 October 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thank you so much for your kind words and for your service, Michael! We’re really glad to hear that WalletHub’s alerts are helping you stay on top of your credit. We completely understand that affordability matters, especially while on SSDI, which is why our Premium plans are currently discounted — Premium is $47.90 for the first year ($95.50 thereafter), and Premium+ is $62.90 for the first year ($125.99 thereafter). If there’s anything we could do to make WalletHub even better or earn that extra star from you, we’d love to hear your suggestions at help@wallethub.com.

Rated 5 out of 5 stars

No trivia, just facts

I like the WalletHub because they don't send out a lot of emails informing you of good credit. When I get an email, it's something I need to pay attention to, whether good or bad. Thank you WalletHub.

21 October 2025
Unprompted review
WalletHub logo

Reply from WalletHub

Thanks so much for the kind words and support, Jay. We know your time is valuable, so it means a lot to hear that our alerts stand out for being timely and relevant — no fluff, just the info that matters. We're grateful to have you in the WalletHub community.

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