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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and the enhanced user experience they provide. Many people describe the items as the best they have ever used, noting their durability and ease of maintenance. The overall ordering process is frequently described as excellent, with consumers appreciating the attention to detail in packaging and the smooth navigation of the website. However, some customers expressed dissatisfaction with the delivery service, citing issues with slow shipping times and high costs. A few other people also felt that the company's handling of order problems, such as lost packages or incorrect addresses, could be improved, often leaving them to resolve the issues themselves. Additionally, a small number of reviewers mentioned that some product materials, like cloth pads, showed signs of wear quickly.

What people talk about most

Product

Consumers find the product to be positive, with many praising its high quality and game-changing performance,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the product quality,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise quick delivery, with some orders... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe it as the best mousepad... See more

Order

People report ambiguous experiences with order. While some customers express satisfaction with their first... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had an issue where the Evangelion (limited time drop) mousepad got returned to sender because it was somehow sent to the wrong address. I emailed customer support and Danny replied wit... See more

Rated 5 out of 5 stars

What interested me about glass pads from the outset was the fact that the surface does not degrade. Once you get used to the pad, you practically never have to use another pad again, which I find ver... See more

Rated 5 out of 5 stars

I absolutely love the glass pad and sleeves i ordered, it’s really soft to the touch and to the skin. The shipping was fast, with multiple updates and the packaging wasn’t damaged, not even a dent.

Rated 5 out of 5 stars

Awesome Sleeves (the new ones) Awesome mousepads. 10/10 Support too. Couldn't recommend enough! I'm very nitpicky and i'm fully happy with the mousepad / sleeve combo.


Company details

  1. Computer Hardware Company

Written by the company

WALLHACK exists to create performance gaming peripherals that offer predictable responses for split-second decisions because in competitive gaming, players must rely on consistency for muscle memory.


Contact info

4.2

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality products

High quality products with attention to detail. Premium packaging and excellent support.
I am very satisfied with my very first order.

8 September 2025
Unprompted review
Rated 4 out of 5 stars

GOOD

Using it feels very unique, and once you get used to it, the glide is incredibly smooth. The downside is that the mouse feet wear out rather quickly, and since this mouse pad isn’t cheap, I really wish it came with a few extra replacement feet.

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Mostly good but could be improved

The shipping and unboxing was great. The pad is very high quality and I enjoy the art on it as well. I only wish I could have had it ship faster with different options. The dot skates are great too, really worth the money.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience

I absolutely love the glass pad and sleeves i ordered, it’s really soft to the touch and to the skin. The shipping was fast, with multiple updates and the packaging wasn’t damaged, not even a dent.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great gear, great team

I had forgotten to add some skates to my order as they were free under a promo

I contacted there support and they were amazingly helpful and offered to correct my mistake and ship out the skates free of charge

4 September 2025
Unprompted review
Rated 5 out of 5 stars

NEXT LEVEL GAMING EXPERIENCE

For a long time I’ve been hearing glass mousepads and opted to buy some budget glass pads on aliexpress/Temu. Just this August Wallhack just released their VA-005 and all I can say is , all that wait is worth it! Had alwasy wanted to but the SP-004 but then I heard about wallhack having its new release and from my old generic glasspad to VA-005. This has enhanced my FPS Games to a whole new level. Thank you Wallhack

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Blown away by the whole experience

Blown away by the whole experience. Design and approach on website. Packaging of mousepad and delivery. The mousepad itself is fantastic. Easily the best mousepad I have ever used and so easy to clean and maintain. Beautifully designed. Minimalist and clean. Extremely happy. Recommended by YouTuber Optimum. Thanks mate.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

The Excellence

Excellent products! Exceptional quality! I immediately felt comfortable with them.
The packaging was perfect and really made you dream!
I find the emails they send are also helpful in staying up to date on new releases and the directions companies are taking.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

The Apex of Mousepads

What interested me about glass pads from the outset was the fact that the surface does not degrade. Once you get used to the pad, you practically never have to use another pad again, which I find very interesting. As long as you take good care of it and clean it properly, it will last longer than you will. My experience with SkyPad/Wallhack is based on more than two years of use—hundreds, if not soon thousands, of hours of gaming. To sum it up, for me it is and remains the best pad I have ever played on, and I can't imagine ever going back to cloth.
- Bherapy

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Wallhack

The company’s response was quick and straightforward. The shipping took 1 day, which is extremely fast. I love the product they sent me.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

SP-400, the best mousepad i’ve ever tried

I recieved the SP-400 Wallhack Glass mousepad as a collaboration for tiktok and i can say that this is the most high quality and competitive pad i’ve ever used, nothing bad about it and for its price it is definitely giving high value

15 July 2025
Unprompted review
Rated 4 out of 5 stars

Positive Experience!

Ordered a product from the “Drift Sora” release - the purchasing process was fluent and easy, the confirmation and tracking was also good. However, there was a slight issue with fedex about delivery but at no fault of the company.

However, because of the fault I did message Wallhack and received no response - so I’d say the customer service could be a little better but aside from that it was an overall positive experience.

I recommend them and would definitely purchase future products.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Professional work

I bought the SP-004 two days ago and it already arrived, really fast delivery, and super good packaging.

At first I bought the wrong one (white version of the SP-004, I sent a mail to their support and they replied quickly and found a good solution, really good experience, will definitely buy more from WallHack

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Enjoy your resale stuff

Making good stuff but not selling it. Don't have a normal que on mystery weeks and making you buy their glass pads from resellers for 2-5x price

Also, they make sure that negative reviews are removed and the "wonderful" reputation on trustpilot is not ruined.

Imagine you are standing in line for bread. You are in line right behind a person and the seller tells you that the waiting time is less than 1 minute. After 15 minutes, you are ready to be served, you walk to the shelf, you give your money and the salesperson sharply shouts in your face "The product is out of stock", although you can clearly see that it is there. That's roughly how wallhacks work. Instead of starting a normal working queue, they let customers in as chaotic as possible. No pre-orders. No opportunity to buy something that was on sale even a year ago. And now without the ability to make your own custom print. So answer me this, wallhack, what do I do if I want N product as badly as I can, but you don't sell it?

I can't be happy with a site if they don't meet my needs - that's the point of reviews. Thank you for wasting my time. 1 star.

29 July 2024
Unprompted review
Wallhack logo

Reply from Wallhack

Hi Zombo,

The reason people know we make good products is because we actually do sell them.

We understand your frustration over not getting a limited product, but unfortunately, that’s just how it is with these rare items. You are welcome to purchase one of our black or white models, which are available on our webshop right now.

It’s correct that we don’t do custom designs.

It’s also correct that we don’t do preorders (we deliver our products to customers with shipping start already the day after the order is placed)

Thank you for taking the time to describe a business that doesn’t resemble ours.

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