While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and the enhanced user experience they provide. Many people describe the items as the best they have ever used, noting their durability and ease of maintenance. The overall ordering process is frequently described as excellent, with consumers appreciating the attention to detail in packaging and the smooth navigation of the website. However, some customers expressed dissatisfaction with the delivery service, citing issues with slow shipping times and high costs. A few other people also felt that the company's handling of order problems, such as lost packages or incorrect addresses, could be improved, often leaving them to resolve the issues themselves. Additionally, a small number of reviewers mentioned that some product materials, like cloth pads, showed signs of wear quickly.

What people talk about most

Product

Consumers find the product to be positive, with many praising its high quality and game-changing performance,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the product quality,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise quick delivery, with some orders... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe it as the best mousepad... See more

Order

People report ambiguous experiences with order. While some customers express satisfaction with their first... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had an issue where the Evangelion (limited time drop) mousepad got returned to sender because it was somehow sent to the wrong address. I emailed customer support and Danny replied wit... See more

Rated 5 out of 5 stars

What interested me about glass pads from the outset was the fact that the surface does not degrade. Once you get used to the pad, you practically never have to use another pad again, which I find ver... See more

Rated 5 out of 5 stars

I absolutely love the glass pad and sleeves i ordered, it’s really soft to the touch and to the skin. The shipping was fast, with multiple updates and the packaging wasn’t damaged, not even a dent.

Rated 5 out of 5 stars

Awesome Sleeves (the new ones) Awesome mousepads. 10/10 Support too. Couldn't recommend enough! I'm very nitpicky and i'm fully happy with the mousepad / sleeve combo.


Company details

  1. Computer Hardware Company

Written by the company

WALLHACK exists to create performance gaming peripherals that offer predictable responses for split-second decisions because in competitive gaming, players must rely on consistency for muscle memory.


Contact info

4.2

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Changed my opinion on pads

I bought here twice both of my pads arrived in a solid package and delivered pretty fast. I must say now that i have used these pads for a couple of months if I would have to swap back to "normal" pads I probably wont be able to do so or at least I will have a good struggle with it

7 December 2021
Unprompted review
Rated 5 out of 5 stars

My first ever review and thought

This was my first ever hard pad And I’m so in love with this product it’s made very sturdy doesn’t break if your rage or even drop it the smoothness is amazing ! I honestly think I would never need another pad again unless I get the new 3.0 for a larger size which I wouldn’t mind I recommend this product to everyone much love I can’t wait for more amazing things from skypad

7 December 2021
Unprompted review
Rated 5 out of 5 stars

Best support!

The pad was great but not quite for me, but the service and the support is one of a kind, I was able to return the pad without issues and get a refund!

7 December 2021
Unprompted review
Rated 1 out of 5 stars

Completely disappointed

Reposted with small edits because this site decided to censor me for no apparent reason.

Ok, first of all, I was a fan of these pads since Kickstarter and even backed the project. The Kickstarter pad I received is perfect. No flaws with the surface, decent glide etc.

THIS IS ABOUT CUSTOM PADS OR RECENT BATCHES
So I ordered a custom pad with a neat design. I'm mad but I have to admit that the print quality is sick.
What sickened me instead was the fact that the surface of the pad had mutliple tiny bumps that you can't see with the bare eye. There's some resistance when moving the mouse over these spots, which makes micro adjustments harder and completely kills off the use of the pad, a smooth surface for micro adjustments and tracking. The bumps even killed my mouse feet and made them super scratchy, leaving PTFE dust around these spots.
I took pictures and even recorded a video to prove it to the Skypad Guy (aka Kenneth or Alzini)

He said I should destroy the pad and then I can decide between a refund or a new custom pad with the same design. I took the latter. Big mistake :)

So the new pad has the same issue. I hit that guy up again and told him what's wrong. This time I only sent one pic of one of these horrible spots because he should by now know of the problem, I mean he approved the first problem as well.

Well, I sent it back (I had to pay 16€ for shipping to Denmark) and he says he can't find any spots. I offered him to send back the pad again so I can prove him wrong but he won't offer a refund then...

So I asked for a refund and he says he'll only give me back 50% of the price I paid because the pad apparently is "perfect". Yeah no it isn't and I showed you proof, it's not my problem if you can't find these spots. I'd show them but apparently that guy doesn't want his products to be improved.

Bonus Info: The custom (or newer) pads are also slower than my kickstarter pad. That guy said they should have the same speed, apparently I'd only need to use it for a while to make the speed similar to my OG one. And I'm not the only one who noticed, on the Skypad Discord other people also mentioned that and Alzini said the same things to them. So today he told me the surface is different which makes the pad slower. Thanks for the lies dude, if I knew that before I would've have had another reason to not try this disappointing pad again. Unlike this flawed product, my 50-60€ OG Kickstarter pad is in fact PERFECT. Now I received a refund for 64,50€ or so, thanks. I wasted the other half for NOTHING + 16€ shipping + 4€ mouse feet.

GG, awesome way to treat a loyal customer who helped the company grow.

Conclusion:
- If you have a flawless pad, you're good
- If your pad has issues (perhaps with the 2nd attempt), you might be screwed
Collect enough proof and record and take enough videos and pictures to show this guy that he's wrong. If you have the option between a replacement and refund then go for the refund (in case you get 100% back)

If I was actually wrong then the 50% would be fine I guess. But the fact that I'm right and still getting the 50% drives me insane. I can't get over the fact that I'm being doubted while being right and that the guy doesn't want to be proven wrong.

A friend of mine has the same issue with bumps btw.

And I received a great response, thank you. Of course I regret getting my own design which is why I obviously wanted to receive the same mousepad with the same design again. Makes sense.
The pad has flaws and they were too ignorant to accept the truth. Being this proud while being wrong just shows how this guy truly ticks. I'll put up some Reddit posts with pictures and a video in the near future.

Honestly his reply doesn't make any sense lol. The first pad had issues and he approved that, and now he says I wanted to get a refund because I dislike the design? Nonsense. And then he talks about "extra service". I can't believe it, how generous of him to put me in a bad light and only give back half of my money. I hope the 5 minutes he saved by preventing me from pointing out the flaws are worth the utter disappointment I'm sharing.

14 November 2021
Wallhack logo

Reply from Wallhack

When we received the product back, we found no issues with it. Although we clearly state that there are no refunds on custom-made pads, we still offered a 50% refund as a gesture of good customer service.

Following this, negative reviews were posted on Reddit. We sent the item to Reddit admins, who tested the product and, like us, found no faults, leading to the removal of your Reddit review.

We regret that you are unhappy with your custom purchase, which, as mentioned, unfortunately does not qualify for a return. We went above and beyond to accommodate you, but sadly without success.

Rated 5 out of 5 stars

Love SkyPAD

Love SkyPAD. I have one for work and home. Very durable and easy to clean! Amazing gaming experience with a good mix of control and speed.

13 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from SkyPad

Excellent service from SkyPad. Ordered a XL model and had some trouble with shipping. SkyPad was fast to answer me and get this resolved quickly. Og and btw the best mouse pad on the market at the same time!

12 September 2021
Unprompted review
Rated 5 out of 5 stars

Incredible quality Mousepads!

I have used a Skypad for over a year now and have purchased multiple in that time for work and home. I would highly recommend them to anyone even slightly considering a hard mousepad! Never having to worry about my mousepad deteriorating and still looking great years on is amazing.

12 September 2021
Unprompted review
Rated 5 out of 5 stars

Makes your mouse fly

I've owned the SkyPad for 9 months now and can say it's easily the best one-time purchase you'll ever need except now I might buy a second one so I can get a custom design!

If you're looking for a mousepad that makes your mouse fly then look no further, the SkyPad is for you.

12 September 2021
Unprompted review
Rated 5 out of 5 stars

The Best

Absolutely love this pad. Switched over from a rougher pad and let me just say, the SkyPAD is a GAME CHANGER. It's improved my flicks / aim tremendously. Definitely my preference because it's consistent, it wont wear down like the popular fabric / hybrid pads. ZERO slow spots ! I pair it with my Logitech G305 and love it

11 September 2021
Unprompted review
Wallhack logo

Reply from Wallhack

Appreciate it!

Rated 4 out of 5 stars

Only option for glasspad

Skypad glass it’s definitely a unique experience and it feels amazing to use. The product itself came in a solid box and it felt really premium taking it out of its box.
There was some minor imperfection concerning the surface but after use those ended up being purely aesthetic flaws (that’s why I put 4/5 stars)
The durability and consistency of the glide make it a good investment long term for any gamer.

11 September 2021
Unprompted review
Rated 5 out of 5 stars

My END GAME PAD, The SkyPAD GLASS 2.0

I have always wanted this mouse pad ever since I first found its existence when searching for one myself after wonder about the possibility and already having looked into metal mouse pads by this company before, to my beautiful surprise they had already created the SkyPAD GLASS 2.0 and I wanted it immediately after seeing how durable it is being able to be thrown at the ground and doing damage to the ground before it does damage to the pad. When I finally had my chance to buy one I went for it and immediately I knew it was like nothing I had ever felt before, making the same movements I had made so many times before didn't feel like the same, instead it felt like buttery smooth air and when playing games like osu! it felt like I was gliding on ice. The feet on the pad are the most stable I've ever seen, I use a very heavy fully wooden desk that won't usually budge for almost anything other than trying to pick it up with 2 people, but this pad's feet stick so well to the desk that it moves the desk instead when I push on the pad sideways. Cleaning it is a breeze, I take it to the sink like any old dish and I start washing it with a little dish soap and it's as clean as the day I bought it, the water even dries off quickly too. I never had to sacrifice a bit of my accuracy either as the movements were the same, I just had a surface so smooth and friction-less that there was no longer anything getting in the way of me making the hand movements I needed to make in perfect repetition, every time. This is my END GAME PAD, I will use this for the rest of my gaming career and the only reason I would want a new pad is if I wanted an even bigger SkyPAD GLASS 2.0 such as the XL or if I wanted a new design to personalize such a perfect pad.

11 September 2021
Unprompted review
Rated 5 out of 5 stars

The True Endgame

This mousepad will be the last one I will ever buy, absolutely endgame for me. You'll wear through your hands before you manage to wear through a skypad.

11 September 2021
Unprompted review
Rated 5 out of 5 stars

Skypad XL Custom (amazing pad)

Fantastic custom XL mousepad. Not affected by humidity. Really awesome owners based out Denmark with awesome customer service. I have a full review on YouTube currently for the standard XL, but the printing quality of the custom is light-years ahead of any brand. My endgame mousepad, and literally indestructible.

10 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look