Wallmark Holidays UK Reviews 355

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and proactive approach in crafting tailored holiday experiences. Many highlight the seamless booking process, noting how easy and stress-free it is to arrange complex multi-destination trips. The company's excellent customer service, characterized by prompt responses and constant availability, is frequently mentioned as a key factor in ensuring a smooth and enjoyable planning phase for their holidays. Consumers appreciate the personalized attention, with agents going above and beyond to accommodate requests and make changes. This dedication extends to providing detailed information and support, even for those new to online booking or specific travel types. The overall sentiment reflects high satisfaction with the service, leading many to confidently recommend the company and plan future holidays with them.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Customers had positive experiences with holidays. Many reviewers praised the company for finding perfect... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff.... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers consistently praise the smooth, easy,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Kuala Lumpur….bucket list!! Wallmark managed a family holiday for us, with four destinations, transfers, hotels and flights. We got to our second destination. Verdant Hill Hotel, did not disappoint,... See more

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Rated 5 out of 5 stars

Out trip is in March 2026, will post another review after. It will be our first trip with this company. Our agent Jason showed high professionalism, knowledge and lots of patience answering many our... See more

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Rated 5 out of 5 stars

Been liaising with Zac, to book a multi city trip and he has been fantastic. Extremely patient while we kept changing our minds about where we going and how long but found us an ideal trip which suits... See more

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Rated 5 out of 5 stars

I have booked several holidays with this company and our rep Alex never fails to disappoint and nothing is too much bother. All hotels chosen were of really good standard in ideal locations. Our last... See more

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Rated 4 out of 5 stars

Wallmark Holidays offered a tailored experience on a recent Vietnam & Cambodia trip. In general the itinerary was good. The hotels in Cambodia were acceptable and fairly basic. As a frequent... See more

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Rated 5 out of 5 stars

Jeramy has excelled, I gave my preferences. He mocked up a few ideas, o er a couple of evening I agreed to go to Phuket as part of our holiday having no interest in Phuket at all!! Adding this option... See more

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Rated 5 out of 5 stars

Just back from 5 days in Cambodia, 5 days in Vietnam organised by Wallmark. All flights and transfers were well organised and ran on time, we didn't encounter any problems at all. Hotel in Cambodia w... See more

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Rated 5 out of 5 stars

Although my holiday isn’t until next year, I wanted to share how impressed I’ve been so far with the booking experience. Ryan has been extremely helpful and responsive — even replying late in the even... See more

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Rated 5 out of 5 stars

Josh did an amazing job at listening to our preferences and customising our holiday accordingly. The customer service is great, always reply on time and they are always available and very helpful. Mr... See more

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Rated 5 out of 5 stars

From making the first call to wallmark and speaking with alex our dream trip to Thailand has been a breeze... flights with Emirates all internal flights arranged and 3 4* hotels was all in our package... See more

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Rated 5 out of 5 stars

Having researched a great deal, toiled over many emails in detail and received repeated missed calls, from many different holiday companies, we thankfully stumbled over Wallmark Holidays UK. Com... See more

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Rated 5 out of 5 stars

The customer service agent(Jason)went above and beyond to help us organise this trip. Despite us changing dates a couple of times he stuck with us and has got us a holiday at a fantastic price and g... See more

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Rated 5 out of 5 stars

My experience so far so good, the team were really helpful in particular Jason. I was a bit dubious and afraid of scams etc, but the team were reassuring and addressed all concerns duly. The package w... See more

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Rated 5 out of 5 stars

Josh at Wallmark holidays was absolutely fantastic, I was very specific with what I wanted, Josh organised it all, and added some extra treats. Out of all tour ops ive used in the past, wallmark a... See more

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Rated 5 out of 5 stars

Ive already been with wallmark for quite a while. I would like to thank jason, my agent his very accomodating. I was on constant communication with him. I recently ask him to book for me to go back to... See more

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Rated 5 out of 5 stars

A quick and easy process, booked the holiday I wanted, I did a lot of research on this company through reviews on every site as felt a little apprehensive with it being a new company and didn't wan... See more

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Rated 5 out of 5 stars

I have only booked my trip and will only travel in October but the planning and booking with Jeramy and Dylan was nothing than outstanding. No question or change made to the proposed trip was too muc... See more

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Rated 5 out of 5 stars

My booking was handled by Jason and my experience throughout the process was amazeing. Jason went out of his way to accommodate my requests no matter how many times I changed my mind and wanted differ... See more

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Rated 5 out of 5 stars

Ryan supported me in finding exactly what I required from my trip. I had some very specific requirements which differed from the set packages being offered, but Ryan was able to source and meet al... See more

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Rated 4 out of 5 stars

Many thanks to Jason our Hallmark agent, patient and knowledgeable, making the booking process seamless. He responded timely to our many enquiries and helped us out with changing hotels and informati... See more

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Rated 5 out of 5 stars

I came across Wallmark Holidays while browsing Facebook, and I’m so glad I did! I’ve always wanted to go to Thailand and Bali but didn’t know how to go about booking multiple destinations. This comp... See more

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Rated 5 out of 5 stars

A great all round experience booking out upcoming trip to Kuala Lumpa and Bali. Extremely responsive and you get instant answers to all your questions. Great advice and recommendations as well. We mai... See more

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Rated 5 out of 5 stars

I have dealt with 2 or 3 different members of the team whilst exploring holiday options. Everyone was very helpful & not pushy & came up with excellent alternatives. I’ve booked for Bali later in the... See more

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Rated 5 out of 5 stars

Team member called Zac worked with me to achieve the package and experience was lookin for ... easy to work with explained everything clearly and sent all relevant information needed for each location... See more

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Rated 5 out of 5 stars

As a family we have been looking and wanting to go to Thailand for a very long time, Zac has made that happen! An amazing young man with lots and lots of patience, knowledge and dedication to his job... See more

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Rated 5 out of 5 stars

The best agent in the world⭐️I can’t thanks enough to find wallmarks Holidays UK and Josh!!this is my 4th time I’m going on holiday booked through Wallmark with Joshua,what a service they gave me ,I d... See more

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Rated 5 out of 5 stars

I'm extremely pleased with arrangements made for my 2 week trip to Japan. Nothing was too much trouble for their Rep' Zac. I changed my mind about the itinerary several times but he wasn't put out.... See more

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Rated 5 out of 5 stars

We used Wallmark Holidays to arrange our recent holiday to Thailand. They were extremely helpful (especially Dylan & Alex), keeping in touch with us from making the booking, through to providing al... See more

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Rated 5 out of 5 stars

I booked a holiday deal to Italy today and had an absolutely amazing experience! The trip is well-organized and offers great value for money. A big shoutout to Jason, who handled everything with pro... See more

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Rated 5 out of 5 stars

I’ve been very impressed by the service provided by WallMark Holidays. After showing interest in their Vietnam holiday, I was able to expand it to neighbouring countries, even adding excursions that w... See more

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Rated 5 out of 5 stars

The company Wallmark Holidays UK was the most efficient and the person I dealt with was called Alex and was the most helpful and courteous person who couldn't do enough for me. It was the first time I... See more

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Rated 5 out of 5 stars

Alex supported me in finding exactly what I required from my trip. My experience so far so good, the team were really helpful in particular Jason. I was a bit dubious and afraid of scams etc, but th... See more

Company replied

Rated 5 out of 5 stars

Ryan helped myself and my partner book a trip for his birthday next year in May 2026. We booked for Malaysia, Thailand and Indonesia. He was super helpful and explained everything through to us and... See more

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Rated 5 out of 5 stars

I would like to highly recommend Jason! We had a great experience with Wallmark Holidays UK. The entire process was quick, easy, and very straightforward from start to finish. Everything was well orga... See more

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Rated 5 out of 5 stars

From the brief I gave Jason, he has given us an ideal package making changes as requested, very quickly and efficiently. Nothing was too much trouble. The service has been amazing, with all detailed... See more

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Rated 5 out of 5 stars

We have booked through Wallmark using their agent Jason. Whilst we haven’t been on said holiday yet, Jason has been accommodating in my requests and extremely quick with his responses.

Company replied

Rated 5 out of 5 stars

I have already written a review about how fantastic this company has been through the process of me booking this trip that I have never done before and honestly Zac has been an absolutely amazing oper... See more

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Rated 5 out of 5 stars

Have booked a holiday to Kuala lumpar, Bali and Thailand for my big birthday in November this year . Josh has been organising it all for me and keeping updated via messenger. Although i haven't been... See more

Company replied

Rated 5 out of 5 stars

Josh is our saviour! We had just about given up on booking a multi stay holiday to Thailand this Christmas when by chance we contacted Wallmark holidays. Due to bad experiences with other online agent... See more

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Rated 5 out of 5 stars

Ryan quoted for a far east trip to include Bali, Kuala Lumpur and Bangkok including all hotels and return flights. The price was really good. I even changed my dates which was accommodated. The servic... See more

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Rated 5 out of 5 stars

Unfortunately due to circumstances beyond my control we had to cancel our holiday a couple of days ago, obviously with great disappointment a holiday Alex had arranged for us earlier this year. I mess... See more

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Rated 5 out of 5 stars

Zac has been very helpful and supportive. Very responsive to my enquiries regarding planning my holiday to Thailand Bali Singapore and Kuala Lumpur. I would and have already recommended to friends. Za... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend this company. From the moment I messaged Alex to actually booking my dream holiday to Thailand, He as been great, very patient, polite and very knowledgeable, We have now... See more

Company replied

Rated 5 out of 5 stars

Zac was very informative and helped us every way from booking to researching flights and hotels. He helped us with any adjustments and gave recommendations. He was very helpful and provided an excell... See more

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Rated 5 out of 5 stars

I have very recently arranged a holiday to Vietnam and Japan. The holiday is scheduled for next year and is for 6 people. My dealings with Wallmark were made easy by the professionalism of Dylan . It... See more

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Rated 5 out of 5 stars

I’ve been looking at cruises for quite a while now and came across Wallmark. I got to chat with Alex who was very knowledgeable and helpful towards my needs and budget. He came up with a cruise that w... See more

Company replied

Rated 5 out of 5 stars

We booked our family holiday to Thailand with Wallmark Holidays, and from start to finish, the experience was exceptional. Zac guided us through every step, helping us navigate all the options — from... See more

Company replied

Rated 5 out of 5 stars

Special mention to the lovely Jason who was so helpful and patient helping me book our trip to Thailand . I’m dreadful at booking things on line and he was so helpful he deserves the 5 stars 🌟

Company replied

Rated 5 out of 5 stars

We had an excelent experience with wallMart holliday UK starting with planing our trip untill our return back! Josh was brilliant all the way, he allways checked if everithing it's ok! I highly recom... See more

Company replied


Company details

  1. #63 of 209 best companies in Travel agent

Written by the company

Wallmark Travels & Tours Ltd is a travel company that is ATOL Protected under 12795. Founded by a team of experienced travel professionals, our company is committed to helping people discover the world in a fun, safe, and responsible way. Our mission is to provide our customers with unforgettable travel experiences that inspire and enrich their lives.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

5-star
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Rated 5 out of 5 stars

Josh has been very helpful

Josh has been very helpful, I booked this year's holiday with him and he was very responsive to my questions even while I was away. As a result ive booked with him again

11 September 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Ryan made my booking GREAT!!!!

Ryan made my booking GREAT!!!!
That man is a STAR!!!
MAKE RYAN A MANAGER.

21 November 2025
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Very good experience of booking with…

Very good experience of booking with Wallmark, very responsive via whatsapp and email,everything dealt with in a professional manner

13 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Jeremy gave us a few options and spent…

Jeremy gave us a few options and spent lots of time with us. He changed things and destinations a few times for us and it was no trouble. He did not hassle us when we needed time to think and he let us go back to him when we was ready. Our multi centre trip is now all booked and I can’t thank Jeremy and Wallmark enough for thier help.

20 November 2025
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Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Exceptional Customer Service

I am really pleased with this company .I dealt with a man called Alex who helped me to find a great holiday at a great price. I found him to be very professional and well mannered. He also communicated with me every step of the way and he was also very patient. I will certainly use this company again and ask for Alex.

20 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Fantastic communication.Always on point…

Fantastic communication.Always on point with all questions

12 November 2025
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Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Jason was very helpful and patient with…

Jason was very helpful and patient with our choice of holiday to Thailand. He gave us all the options we needed. Thank you Jason and Wallmark holidays

16 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and extremely competitive pricing

10 November 2025
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Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Thailand trip…

We booked our family holiday to Thailand with Wallmark Holidays, and from start to finish, the experience was exceptional. Zac guided us through every step, helping us navigate all the options — from flight times to connections between different parts of Thailand — with patience and expertise. He was always responsive, even on weekends, and it was clear he had our best interests at heart throughout. I’ve since recommended him to two other families who are now booking their own trips. I couldn’t recommend Zac and Wallmark Holidays highly enough.

10 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

By far the best trip ever...

Josh at Wallmark holidays was absolutely fantastic, I was very specific with what I wanted, Josh organised it all, and added some extra treats.
Out of all tour ops ive used in the past, wallmark and Josh have been the absolute best. In future, mallmark will be my go-to operator.
Thank you for providing me with the best trip I could have wanted.

18 October 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Great customer service from Zac

Great customer service from Zac. So happy with what was provided. Couldn’t have gone any better

11 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Iv just booked a holiday of a lifetime…

Iv just booked a holiday of a lifetime for our 50th anniversary with Alex. Nothing was too much trouble and all questions I asked was answered straight away.
Thanks Alex you're a superstar.

7 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

The company Wallmark Holidays UK was…

The company Wallmark Holidays UK was the most efficient and the person I dealt with was called Alex and was the most helpful and courteous person who couldn't do enough for me. It was the first time I have ever booked a holiday on.line and at 80 years old wasn't looking forward to it but he helped me through it all the way and I wouldnt hesitate to use this company again. Excellent service .

10 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Family hols

Jeramy was really helpful, fills me with every confidence for my next adventure. I’ve booked with him before

9 November 2025
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Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Exxellent companyience…

Excellent communication and patience with all my changes!
Ryan went out of his way to help and was pleasant throughout tweaking the arrangements until I got exactly the right travel combination

5 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this company. From the moment I messaged Alex to actually booking my dream holiday to Thailand, He as been great, very patient, polite and very knowledgeable, We have now booked and we all ready to go. Thanks Alex x

1 November 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Well done WallMark Holidays

Well done WallMark Holidays - I'm extremely grateful to Wallmark Holidays for organizing an unforgettable journey to Indonesia, Thailand, and Malaysia. Alex was responsive, helpful, and made the experience seamless. I highly recommend them and look forward to using their services for my next adventure. Diana

7 October 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Fantastic Guidance and Personalised Itinerary Planning thanks to Zac at Wallmark

We’ve had a fantastic experience working with Zac at Wallmark Holidays while planning our trip to Thailand. Over the past few days, Zac has been incredibly patient and attentive, helping us shape the perfect itinerary across Phuket, Koh Lanta, Krabi and Bangkok.

He took the time to really understand the kind of trip we wanted – finding a great balance between organised excursions and free time to explore at our own pace. We also really appreciated his help in arranging private transfers between the airports and hotels, and guiding us through the details of adding baggage allowance for our internal flights.

Nothing ever felt too much trouble and communication has been excellent throughout. We feel very confident and excited for our trip thanks to his support. Highly recommend Zac and Wallmark Holidays!

27 October 2025
Unprompted review
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

Rated 5 out of 5 stars

Holiday Booking…

Had never booked a holiday with this company before but Ryan has been great. He has answered all my questions straight away. Very helpful

27 October 2025
Wallmark Holidays UK logo

Reply from Wallmark Holidays UK

Thank you for choosing Wallmark holidays.

We are happy to hear that you had a Wonderful Experience. Your feedback is really appreciated.

Our team is dedicated to provide 100% satisfying customer service. We look forward to serving you more and better next time.

Team WallMark Holidays

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