Walls and Floors Reviews 

45,622
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, finding items fantastic and well-made. Efficient and fast delivery, often arriving on time with helpful drivers and clear tracking, is frequently highlighted. Reviewers also appreciate the professional and supportive customer service, noting staff helpfulness and an easy ordering process. However, some customers noted issues with damaged items upon arrival and found certain products of poor quality, citing cutting difficulties or cracking. Additionally, some mentioned unexpected or high delivery charges, and a few experienced delayed deliveries or missing items.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency,... See more

Quality

Customers consistently note positive experiences with quality, often praising the beautiful and superb... See more

Order

Reviewers highlight positive aspects of order, with many expressing delight and satisfaction with the... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease of ordering, quick dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had a lot of issues with other companies that provide porcelain tiles. At some mainstream retailers, the norm is damaged items, missing items, and poor quality. I'm absolutely delighted that I'... See more

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

The delivery was prompt, professional and on time. The delivery guy was very helpful and polite. The only issue was the requirement to photograph evidence of breakages prior to removal off the palet... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more


Company details

  1. #20 of 106 best companies in Bathroom Renovator
  2. #13 of 39 best companies in Flooring contractor
  3. #28 of 119 best companies in Interior designer
  4. #30 of 137 best companies in Kitchen supply shop

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46k reviews

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4.8

All reviews

(45,622)

2,371 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice quality acoustic wall panels

Nice quality acoustic wall panels . Only reason not to give five stars is that there is insufficient handling advice on the box. Delivery company tried to carry them in flat and they bowed significantly which meant I had to check them straight away and ask them to bring remaining panels in side on.

5 July 2026
Rated 3 out of 5 stars

Next day delivery was advertised

Next day delivery was advertised, and it did come next day, but right at the end of the day so I was not able to get any tiling done that day. Also, it was 1 tile short of the bullnose, but the driver did not stay long enough for me to count them.

8 July 2026
Rated 5 out of 5 stars

Our second order, both exceptional.

We've had a lot of issues with other companies that provide porcelain tiles. At some mainstream retailers, the norm is damaged items, missing items, and poor quality. I'm absolutely delighted that I've found Walls and Floors, we've placed two orders. Delivery has been super fast. Communication is good. You see images of the order before it reaches you. You pay a fair price at a time when the cost of everything is going up and so far we've had no items missing, no damaged items, and everything is really good quality. I'd highly recommend Walls and Floors, and we'll definitely be shopping with them going forward.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wall panels.

Really easy to order and packaged was dispatched quickly. Easy to cut the panels to size and fit them, though we needed to buy more adhesive. Look great now they up.

9 July 2026
Rated 5 out of 5 stars

Quick customer service

I was disappointed that a few of my border tiles arrived damaged, but I was very impressed with the customer service from Mehwish. After I contacted Walls and Floors and sent photos, they responded quickly and arranged replacement tiles to be delivered the very next day. The communication was polite, helpful and efficient, and the issue was resolved without any hassle. Thank you for the excellent after-sales service.

22 July 2026
Unprompted review

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