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Walls and Floors Reviews 

45,660
•
TrustScore 5 out of 5

4.8

Bathroom Renovator
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Review summary

Created with AI, based on recent reviews

Evaluating 2,388 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report an excellent experience, praising the helpful staff who assist with product selection and order placement. Many consumers are highly satisfied with product quality, finding items like panels and tiles to be of great value and looking fantastic. Delivery services are frequently described as prompt, professional, and on time, with detailed updates, tracking, and friendly personnel. Products generally arrive well-packaged and in good condition. However, some customers noted occasional issues, including items arriving damaged during transit. Others found certain products, like specific tile types, difficult to work with or observed thin, chipping laminate finishes.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing delight and satisfaction with... See more

Delivery service

People report positive experiences with delivery service, frequently praising the promptness and speed of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of products... See more

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process,... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

The delivery was prompt, professional and on time. The delivery guy was very helpful and polite. The only issue was the requirement to photograph evidence of breakages prior to removal off the palet... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more

Rated 5 out of 5 stars

Excellent product. Bought for decoration rather than sound proofing off sorts. Looks fabulous. Simple to cut and fit. Great service. Fast delivery, friendly delivery men.

Company details

  1. #21 of 107 best companies in Bathroom Renovator
  2. #13 of 39 best companies in Flooring contractor
  3. #27 of 118 best companies in Interior designer
  4. #28 of 135 best companies in Kitchen supply shop

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46k reviews

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4.8

All reviews

(45,660)

2,150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant service

Brilliant service. The guy on the phone was super helpful, helped me choose the right acoustic flex panelling from my van. Arrived promptly and the driver was very polite. My van outfitters were so impressed with the product they will be using it for all their builds in future. Top service.

29 June 2026
Rated 5 out of 5 stars

This is the second order I've placed…

This is the second order I've placed with this Walls and Floors and the service was just as good. They are very helpful, very efficient and very professional. The goods were delivered on time and on an agreed date - I wouldn't hesitate to use them again and would recommend them to anybody.

2 July 2026
Rated 1 out of 5 stars

This company has still not gave my…

This company has still not gave my refund back. It’s been nearly a whole month. Do not use this company. They are a scam. They do not respond back to you and do not give you refunds after taking the goods.

29 June 2026
Walls and Floors logo

Reply from Walls and Floors

Good afternoon Maya,

Thank you for taking the time to leave a review.

I have attempted to call you to discuss this but I was unable to reach you.

I have taken a look into this for you and I am only able to locate 1 order with us recently and no return was raised against this order. The only communications I can locate are with myself and these are in regards to a quotation.

I have reached out via email and I hope to hear from you soon.

Kind regards,
Lucy | Customer Service Advisor

Rated 5 out of 5 stars

Fantastic price

Fantastic price , reasonable delivery charge , great delivery service with notification of delivery time ,and most importantly superb floor tiles beautiful packed with no damage 👏 👌

26 June 2026
Rated 5 out of 5 stars

Great Service

Ordered some panels but we did have a slight issue with a couple of them. We made contact and they were really helpful with resolving the situation and corrected it quickly. Warden who dealt with us was quick to respond and very helpful. Will definitely use again.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks

Thanks , the ordering was not straight forward with a complicated delivery, but everything went smoothly , I will use you again if I have any further projects. 👍🏻thanks.

2 July 2026

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