Ordered a sample which arrived promptly. Good follow up with a few questions regarding fitting etc. Ordered Acoustic Panels which arrived as specified. All panels in good condition. An extra 5% was o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Second time we've ordered tiles from Walls and Floors, local to us, prices are very competitive. Showroom staff are helpful. Online ordering simple, shows how many they have in stock, excellent updat... See more
Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more
Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more
Company details
- #24 of 107 best companies in Bathroom Renovator
- #14 of 38 best companies in Flooring contractor
- #28 of 114 best companies in Interior designer
- #26 of 136 best companies in Kitchen supply shop
Written by the company
Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome
Walls and Floors Details
Written by the company
- Fast Next Day Delivery
- Fast delivery on all orders. Choose your delivery day.
- Order Samples Next Day
- Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
- Over 2,000 Tiles
- Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
- Need Help?
- Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.
Fast & Free Samples
Free tile samples - place your full order with us and we'll refund your samples!
No delivery costs, full size tile samples, no cuts, delivered fast.
Contact info
Garrard Way, NN16 8TD, Kettering, United Kingdom
- 01536314730
- sales@wallsandfloors.co.uk
- wallsandfloors.co.uk
4.8
Excellent
46k reviews
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Very good Web site
Very good Web site, and very quick response and despatch of the samples which arrived super quick and are a good quality, my only problem is which tile do I actually like the best, or maybe which would look the best, but thats my problem.
16 August 2026
very fast and efficient.
10 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shocking service
Shocking service. Sent gate with no fixings and now want me to send the gate back so you can send a new one out.
I am a landscaper on a time scale and not prepared to send back to wait for another delivery.
Told don’t have parts in stock!
Unfortunately not my problem and they should be sent on next working day but still not resolved
20 August 2026
Reply from Walls and Floors
Good afternoon Ryan,
Thank you for taking the time to leave a review and thank you for taking my call. I'm glad that we were able to discuss this further.
I’m sorry to hear that you’re unhappy with the resolution offered. As advised when the issue was reported, we do not have the replacement fixings available separately, so the available resolution is to arrange collection of the affected gate and send a replacement.
Please let me know if there is anything further I can help with.
Kind regards,
Lucy | Customer Service Advisor
Delivery delay no comms
Love the product, but delivered a day late with no explanation.
18 August 2026
Reply from Walls and Floors
Hi Francesca,
Thank you for taking the time to leave us a review.
I am really sorry to hear of the delay in receiving your order. This is not the service we aim to provide.
As advised when the order is placed, we provide an estimated delivery day. We always aim to contact our customers about any delays or changes to the delivery.
Unfortunately, we did notice that the contact number provided on the order was invalid, and we were therefore unable to get through to you at the time to advise.
We’re glad to see that this was then delivered the next day with no complications.
Should you need anything in future, please do not hesitate to reach out.
Kind regards,
Lizzie | Customer Service Advisor
the panels were easy to order
the panels were easy to order, arrived quickly and are excellent quality.
12 August 2026
I ordered 16 acoustic wall panels along…
I ordered 16 acoustic wall panels along with adhesive
When the order was delivered, I was one panel short. The delivery company logged it. It then took another week for the Company to confirm that they were dispatching the missing panel.
I was given a delivery day of today only having been waited in all day for it to be told it wasn't gonna be delivered without any update to when it will be delivered
Not a Company that operates good practice. I've started a project. I can't finish because they've short ordered me. I can't go and get it from somewhere else otherwise it will not match.
In future, anyone receiving orders are incomplete should return the full order
I certainly will be doing that.
8 September 2026
Unprompted review
Reply from Walls and Floors
Good afternoon Keith,
Thank you for taking the time to leave us a review.
I am really sorry to hear of the delay in receiving the entirety of your order. This is not the service we aim to provide.
Apologies for the inconvenience this has caused you.
Thank you for taking the time to speak to me. I am pleased we were able to resolve this.
Kind regards,
Caitlin
Walls and Floors.
Good communication fast delivery great…
Good communication fast delivery great product
17 August 2026
Fast delivery and good quality tile
17 August 2026
Order arrived really quickly and not…
Order arrived really quickly and not one broken tile out of 13 boxes
Floor looks great
5 August 2026
Walls and Floors exceptional service
We have purchased a large quantity of wood slat panels from Walls and Floors during the refurbishment of both our office sites in Midsomer Norton. The service throughout has been exceptional, and they kindly provided a discount due to the number of orders we placed. Reliable, helpful and a pleasure to deal with — highly recommended.
18 February 2026
The order process was efficient with…
The order process was efficient with the staff providing assistance
Delivery was super fast and very efficient
The panelling is lovely just a few glue marks on the front of the wood
I would order again from this company
14 July 2026
Reply from Walls and Floors
Good Afternoon, Lucy
Thank you for taking the time to leave us a review.
We are sorry to hear you were left feeling disappointed with the cost of delivery and the damaged tiles.
I can see you have been in contact with our customer service team, and this has now been resolved.
Kind regards
Walls and Floors
Second time using these guys not that I…
Second time using these guys not that I want to find a fault because I cannot understand why anyone wants to drag someone else down however in this society people look for it and I can tell you now I cannot find a fault.
Excellent all round!
12 August 2026
Extremely prompt service when providing…
Extremely prompt service when providing samples. Thank you
16 August 2026
The gate was great and delivered next…
The gate was great and delivered next day. Very happy
19 August 2026
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