I just opened a Telegram Wallet but had a problem finding how to make a Bank purchase. The help and guidance given helped me significantly.in the end it was found out that my Country is not support... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I paid for an order which incidentally timed out on receipt upload and consequently, was cancelled after payment was already completed. Honestly, I could have lost my funds if I had not reported to th... See more
Company replied
I reached out because I needed support with an issue that was affecting my account, and I honestly wasn’t sure how long it would take to get clarity. The team responded in a very reassuring and pr... See more
Company replied
The fantastic support experience! ⭐️ I’ve got a problem at the last step of receiving the crypto - my seller stoped replying and the transfer haven’t been confirmed 😱 so I contact to the support and... See more
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3.7
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Telegram’s @wallet is a scam
Do not ever use them. I was recently scammed.
I deposited funds and held them there for over a year. Recently, they froze my account.
When I contacted customer support, they claimed I had breached the user agreement. When I asked for further details, they said they could not provide any, only repeating that I had violated the agreement.
I told them I was willing to cooperate fully—provide KYC, proof of source of funds, or anything else needed to resolve the issue. They refused and said the decision was final and could not be reconsidered.
In other words, they simply took my funds. And the most absurd part is that you can’t even properly file a complaint, because in their user agreement you essentially allow them to do this—freeze or seize funds at their discretion, without notice or explanation.
24 March 2026
Unprompted review
Reply from Walt
Hello,
We’re sorry to hear about your experience and understand your concerns.
Our service operates in accordance with our User Agreement and applicable regulatory requirements. In some cases, accounts may be temporarily restricted as part of compliance and security procedures. Due to these obligations, we may not always be able to disclose specific details.
We’ve requested some information from you to review your case in detail. Please reply to that request or contact our Support Team directly via https://t.me/wallet_supportbot so we can assist you further.
The support I received was outstanding
The support I received was outstanding! The response was incredibly fast, professional, and very encouraging. I really appreciate how quickly you clarified everything for me. It’s rare to get such a human and kind response from a support team. 10/10!
22 March 2026
Unprompted review
Reply from Walt
Hello,
Thank you so much for your feedback!
We are pleased to hear you’re satisfied with our service and that our Support Team quickly clarified everything.
Our aim is to provide fast, clear, and professional assistance to our users, and your kind words mean a lot to us.
We appreciate your support and are always here if you need any help.
Reply from Walt
Hello,
Thank you for the 5-star rating and all your thumbs up!
We truly appreciate your support and are glad you’re enjoying our service.
I had an issue with a transaction and a…
I had an issue with a transaction and a support manager was super helpful and patient with me. Resolved the situation in my benefit and were super clear and professional in communication with me. 10/10. Great work.
17 March 2026
Unprompted review
Reply from Walt
Hello,
Thanks for sharing your thoughts about the experience with our Support Team!
Providing clear and helpful support is very important to us, so your feedback means a lot.
If you ever need assistance again, feel free to reach out — we’re always here to help!
The response from the team was all most…
The response from the team was all most lost hope but late got a response from the team apologizing for the delays cause of carefully reviewing my complaining
7 January 2026
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your feedback.
We’re glad our colleagues were able to get back and carefully review your case.
If you have any further questions, our Support Team will be more than happy to assist you via the chat: https://t.me/wallet_supportbot.
Trust me, you should trust them....
I contacted the support team for a dispute regarding the incomplete payment of my order which I was sure the buyer wanted to default, but the person in charge of the dispute helped me retrieve my funds and there was not misunderstanding again, I also love the humility and calm in their level of approach and I loved the fact that I was not shunned. I think they deserved the stars for this.
7 March 2026
Unprompted review
Reply from Walt
Hello,
Huge thanks for taking the time to share your experience!
We’re delighted to hear that you’re satisfied with our service and that our Support Team could help you retrieve your crypto assets smoothly. Your kind words really mean a lot to us!
We sincerely appreciate your support, and we’re always happy to help whenever you need it.
Reply from Walt
Hello,
Thanks a lot for giving us a 5-star rating and for your support!
If you have any issues using our service, please don’t hesitate to reach out to our Support Team with the details: https://t.me/wallet_supportbot. Our colleagues will be happy to help you further.
We look forward to assisting you anytime you need help!
The speed and efficiency of Telegram…
The speed and efficiency of Telegram wallet customer service is outstanding! One of the best CS of cryptocurrency platforms that I have dealt with. Thank you!
5 March 2026
Unprompted review
Reply from Walt
Hello,
Thank you for your review.
It’s great to know that our Support Team was able to assist you quickly and efficiently.
Your review made our day!
Top tier customer service
Top tier customer service. They took my request very seriously and always ensured security was top priority before they executed anything on my account.
6 February 2026
Unprompted review
Reply from Walt
Hello,
Many thanks for sharing your experience.
We’re pleased that our Support Team could handle your request carefully.
Security is always our top priority, and we remain committed to providing a secure and seamless experience for all our users.
Greatest UX and support
Greatest UX, very easy to use and best support.
4 March 2026
Unprompted review
Reply from Walt
Hello,
Thank you for your feedback!
We are happy that you enjoyed the user experience and found our platform easy to use.
Our Support Team is always ready to provide the best support possible.
Reply from Walt
Hello,
We really appreciate your kind words!
It is great to hear you are enjoying our service.
Your feedback means a lot to us!
Excellent Support
I recently contacted the Telegram Wallet support team regarding a payment issue I was experiencing. From the very beginning, their response was prompt, professional, and helpful.
My concern was resolved much quicker than I expected, and the support team clearly explained each step of the process, which gave me confidence and peace of mind. The entire experience was smooth and efficient.
I truly appreciate their dedication to customer service and would absolutely recommend Telegram Wallet support to others. It’s reassuring to know that such a responsive and reliable team is there when you need assistance.
22 February 2026
Unprompted review
Reply from Walt
Hello,
Thank you for sharing a detailed and thoughtful review. We’re really pleased that your experience with our Support Team was helpful.
Resolving issues efficiently and keeping our users informed at every step is very important to us. It’s great to know that the process gave you confidence and peace of mind.
We’re so happy you appreciate our service enough to recommend us to the people you care about.
Very good customer support
Very good customer support. Fast replies and helpful. They helped me solve my problem, they are fast and helpful!
20 February 2026
Unprompted review
Reply from Walt
Hello,
We’re delighted to hear about your positive experience with our service, and we’re glad your issue was resolved smoothly.
Ensuring efficient and reliable support for our users is our priority, and we are sincerely thankful for your review.
Thank you so much for the prompt…
Thank you so much for the prompt response and continuous follow-up. I also thank the support team.
20 February 2026
Unprompted review
Reply from Walt
Hello,
We truly appreciate your feedback.
Our Team always strives to provide prompt responses and consistent follow-up to ensure every issue is resolved efficiently.
We’re pleased to know that our service met your expectations.
It was a pleasant experience
It was a pleasant experience, although I was nervous about not seeing my money again; their prompt response and the speed with which they acted calmed me down.
18 February 2026
Unprompted review
Reply from Walt
Hello,
We’re grateful for the high rating.
We completely recognize that being nervous is natural when it comes to your crypto assets. It’s great that the prompt response from our Support Team and their swift action helped resolve the issue quickly.
Providing clear communication and efficient support is always our priority, and we’re pleased to know this was reflected in your case.
Company deduct fee on p2p trading
Company deduct fee on p2p trading. My suggestion is make it zero. Other make chat box to send or receive the message on inside p2p order.
16 February 2026
Unprompted review
Reply from Walt
Hello,
Thank you for taking the time to share your suggestions.
Please note that commission is not applied to all P2P trades:
- No fee is charged for transactions involving certain fiat currencies.
- A fee is charged by Crypto Wallet only from makers and only for successfully completed orders.
You can find more information, including the full list of eligible currencies in our FAQ: https://help.wallet.tg/article/27-p2p-market-fees.
We recognize the importance of smooth communication during transactions and value your suggestion to add a chat feature within P2P orders. We will share your idea with the relevant team for consideration.
If you experience any difficulties, our Support Team is always available to assist you:
https://t.me/wallet_supportbot.
I always receive the right solution to…
I always receive the right solution to my problem.
11 February 2026
Unprompted review
Reply from Walt
Hello,
Thank you so much for your 5-star review!
We are really happy to hear that our solution was helpful and that you had a positive experience with us.
Knowing that our Support Team is helpful and reliable truly means a lot to us.
If you ever need assistance again, we are always here to help.
Reply from Walt
Hello,
Thank you for your kind words!
We’re happy to hear that our Support Team was helpful.
Feel free to reach out to us anytime if you need assistance.
Very nice customer support
Very nice customer support
Fast response
Thank you
5 February 2026
Unprompted review
Reply from Walt
Hello,
We’re glad to hear that our Support Team provided timely and professional assistance.
Our Team is always here to help and ready to assist with any issues you may have!
All good but time
All good but time. It took me 2d to get money back. But they manage to satisfy the request
4 February 2026
Unprompted review
Reply from Walt
Hello,
Thank you for your review!
In some cases, extra blockchain checks are required, and this can affect the timing.
We’re glad everything was resolved in the end and that you received your funds back.
Thank you for your patience — we’ll keep working on making these processes faster and smoother.
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