A & A Walters Funeral Directors (Est. 1850) Reviews 

376
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, caring, and professional when organizing loved ones' farewells. Reviewers emphasize that nothing is ever too much trouble for the team, who offer continuous guidance and reassurance from the very first phone call. People note that the entire arrangement process runs smoothly, taking away stress during such upsetting and emotional moments. Families deeply appreciate the dedicated support provided on the day, ensuring everything goes exactly to plan with utmost dignity and respect. Consumers consistently recommend these local funeral directors to anyone needing dependable and compassionate assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently caring, supportive, and... See more

Service

Clients share positive opinions on service, noting that staff members are exceptionally supportive, caring,... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional compassion, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy & all of his colleagues at AAWalters were so caring & supportive when my husband Tim Gallagher passed away. From the first phone call to start making arrangements Andy offered guidance & supp... See more

Rated 5 out of 5 stars

David Patrick Ward Our beloved Husband/Dad passed away on 12th November 2025, every experience with A&A Walters was first class. We’d like to specifically mention Karen who arranged the funeral... See more

Rated 5 out of 5 stars

From the very first meeting with Stacey of A&A Walters Tipton, what had been a truly devastating time for myself and my family became a little easier. Stacey was extremely professional,very know... See more

Rated 5 out of 5 stars

Following the passing of Anthony Bolton. Aa Walters delt with all of the arrangements. The office staff were efficient and approachable. The chapel of rest was done with dignity and very well present... See more


Company details

  1. Funeral Director

Written by the company

A & A Walters - a caring, award winning family owned and run Funeral Directors serving the people of Dudley, Sandwell and Wolverhampton Boroughs since 1850


Contact info

5.0

Excellent

TrustScore 5 out of 5

376 reviews

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5.0

All reviews

(376)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

We were recommended by family members…

We were recommended by family members who had previously used A&A Walters, and from our very first contact, everyone we encountered was both professional and kind.

We worked closely with Stacy, and from the moment we met her, she helped us feel relaxed and at ease during what was a very difficult time. She took the time to explain everything clearly and supported us with anything we needed throughout the process.

At no point did we feel under any pressure to make decisions or do anything we weren’t comfortable with, which made the experience all the more reassuring. Stacy was always just a phone call or email away whenever we needed anything, which gave us great peace of mind.

As a family, we chose to have the vintage hearse for our dad, which we would highly recommend. It was a beautiful touch and really turned heads, making the day feel even more special.

On the day itself, everyone made us feel at ease and supported us with anything we needed, helping everything go as smoothly as possible during such an emotional time.

We would highly recommend A&A Walters and would definitely use them again… although hopefully not for a very long time.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

In the best hands

When our loved one, June, passed away we were understandably going through a very emotional time. From our very first conversation, Stacy and the team were incredibly kind, compassionate and professional. They guided us through every step with patience and understanding, which made such a difference to us as a family.

Everything was handled with great care and respect, and we always felt that our mom/Nan was in the best hands. Nothing was too much trouble and Stacy was always there to answer questions and reassure us when we needed it.

On the day of the funeral, everything was organised beautifully and ran so smoothly. It meant a lot to us to be able to focus on remembering and celebrating our mom’s/Nan’s life, knowing everything else was taken care of.

We are truly grateful for the support, kindness and dignity shown to our family throughout the whole process. I wouldn’t hesitate to recommend the services of Walters to anyone going through such a difficult time.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

For bernard roy evans

Was really helpful and frienly nothink was to much shown us respect at house and cemerty music was lovely just as we wanted it to be thank you so much

6 March 2026
Unprompted review
Rated 5 out of 5 stars

M.S. Simcox

From the moment our father was taken to the chapel of rest at AA Walters to arranging the funeral with Karen in the office through until the end of the funeral the service we could not have asked for more. We were supported and treated with the upmost respect and consideration throughout this difficult time everything was arranged by them including the celebrant, who was amazing and the lovely visual display of photos. Thank you to all your staff

10 March 2026
Unprompted review
Rated 5 out of 5 stars

The service and compassion received…

The service and compassion received from all the staff at A A Walters was exceptional. Right from the start they were helpful and never pushy. They helped with all aspects of the funeral for Alan Clouds. It made a very difficult time more bearable. My thanks to them all.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Funeral of Kathleen Davies

Our Mom Kathleen passed away on 07/01/26. We used A & A Walters in Sedgley as we had used the Tipton branch previously when our Father passed away . Andy Matthew’s arranged everything for us and helped us to sort out some legal issues with deeds to a grave plot that we didn’t know about . The funeral day was just how we wanted it to be and everything was carried out with dignity and empathy . Thanks to all of you at Walters who were involved on the day of Moms funeral . Also the care and empathy shown to use at the Tipton branch when we went to see mom at the chapel of rest . We were very pleased with the service that you gave us . Many thanks from the Davies family

10 February 2026
Unprompted review
Rated 5 out of 5 stars

AA Walters

From our first meeting with Stacy, after the passing of my wife Julie clayton,we were treated with care and respect,consideration, talked through the whole procedure ,Not pressured into anything.On the day of the funeral all went smoothly no delays (professionally done),can not fault AA Walters highly recommend them .

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you so much to Stacy, Phil and all of the team at A&A Walters. They provided a caring, professional and very helpful service for my Dad’s funeral. Everything was done exceptionally well, they are a very trustworthy family business. Thank you from our family.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from A&A Walters

We recently entrusted A&A Walters with the care of our mom Olive ,who sadly passed away on the 21/01/26.
The service received was exceptional,Andy Matthew’s from sedgley office was brilliant from start to finish.
Andy always kept us informed about every thing ,reassuring us at all times nothing was ever to much trouble.
On the day of the funeral everything was perfect and went to plan and couldn’t fault anything.
A huge thank you to the team who attended on the day providing outstanding service.
To everyone at A&A Walters thank you so much ,a special thank you for Andy really appreciate everything you done ,you went above and beyond.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

We cannot thank Karen and the entire…

We cannot thank Karen and the entire undertaking team from A&A Walters in Tipton enough for the outstanding care and professionalism shown in arranging the funeral of the late Mary Hawkes. From our first meeting to the day of the service, everything was handled with compassion, dignity, and meticulous attention to detail. At such a difficult time for our family, their guidance and support meant more than we can say. We truly could not have wished for a better service from start to finish. Highly recommended.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Peace of Mind Guaranteed

From the second i knocked the door at the office at Ivyhouse on corner of Dudley street Former Florists, A Lady called Sam Morris welcomed me, Gave me all the time i needed to explain what i required for funeral, her polite manner shone through; Lifted worry from my shoulders and Literally did it all, It was made easier that my beloved May Collins had prepaid and arranged her requirements years beforehand.Sam even advised me and pointed me in direction of things i needed to do and what oder, Her order of service designs are superb, i had personal recordings which she arranged so i would get the best sound, She was an Angel herself, I highly recommend AA walters, From beginning to end all Staff involved did my loved one proud, the Bearers, driver , The Chapel Of Rest staff and presentation was Faultless,The flowers they did were beautiful as was the complete service I recieved,

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Andy at A&A Walters

I wanted to thank Andy and his team at A&A Walters for all their help with the funeral for my dad, Ashok on 20 February 2026. They were all fantastic. Andy took the time to support us throughout. It felt like Andy was always available and had time to talk, and we really appreciated his patience and guidance. On the day of the funeral, things couldn't have gone smoother. The gentlemen in the cars were wonderful. They were helpful, courteous and respectful. Thank you Andy - and everyone.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent A&A Walters

We recently entrusted A&A Walters with the funeral of my mom, Debbie on 12/11/25. They couldn’t be more helpful, especially Sam at Bilston branch, who went above and beyond to make us feel at easy and make things just the way you want for your loved ones final journey. The Tipton Branch were also very supportive and did everything in there power to ensure the day ran as smoothly as possible. Would highly recommend, excellent service.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

My father passed away in November last year

My father passed away in November last year, Robert Winchurch, we went to the Bilston branch where we met Sam, she was absolutely amazing, she herself had just lost her dad, she made me feel so at ease, we talked about our dads and she even said to me that it’s ok to smile and laugh even though we were going through the toughest time ever, she made the whole process so smoothly, every step of the way from arranging the funeral and even after. I cannot praise this company enough.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Funeral arrangements for Maureen Evans

From start to finish Andy and the Team at A&A Walters, made a difficult time more bearable during the sad loss of our mother Maureen Evans. The arrangements were completed as we had discussed and they went to great lengths to ensure everything went well on the day. Everyone we had dealings with, were sympathetic and professional. We would have no hesitation in recommending them. Thank you.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great thanks to A & A Walters for an…

Great thanks to A & A Walters for an excellent service provided for the cremation of late Brian Calloway (Bill)
especially Andy Mathews from the Sedgley branch who organised everything we requested for Bill, he was very endearing with my Mom during the planning.
And a huge thank you to the team that attended on the day providing an outstanding service.

Thank you all
Kindest Regards
Karl Groom

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The Burial of Irene Pessall

We have used Walters Funeral Directors 10 times over the past 40 years, and have always been very pleased with the service. Regarding the most recent burial of our mother Irene Pessall our contact with Andy was most helpful and he showed a lot of patience with us on our frequent visits to his office. On the day of the burial the drivers and pallbearers were very respectful and courteous. The flowers on the coffin were beautiful and the service conducted by Debbie was very moving and dignified.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

A Very professional service.

A Very professional service.
Thank you to the team, Andy, Ian and Helen for thier kindness shown throughout this sad time.
Would highly recommend the Team to anyone.
It all ran very smoothly and we had excellent communication throughout the process.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional and compassionate.

We recently entrusted A.A. Walters with the care of our mother, Maureen Johnson, who sadly passed away suddenly on 08.01.26. From the very first moment, their service was exceptional. Our mothers’s passing was unexpected, and they came to collect her from home during the worse snowstorm we have had for years, not sure how they managed to negotiate the hill where other cars had been abandoned and still showed such professionalism, compassion, and respect. When arranging the funeral special thanks to Phil for arranging and confirming a date so soon and also to Stacy for making the process of arranging the actual funeral as smooth as possible.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

My family have used Walters for…Maureen Iddles

My family have used Walters for generations, and they have always provided the best service we could have wished for and this time for our mother Maureen Iddles was no exception. The arrangements from the very first meeting, with Andy, to the booking of the service to the actual service were all done in an extremely professional but caring manner which was really appreciated at such a difficult time. On the actual day, despite the poor conditions due to the snow and ice on the roads, Walters dealt with everything including the conditions with such professionalism that these difficulties were not noticed by the family. I would recommend Walters to anyone; they took away all the concerns for the arrangements and dealt with everything in a professional yet caring manner.

5 January 2026
Unprompted review

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