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Very helpful people!!
Absolutely 5 star!!
Reply from Wanderio
Dear Domenico,
I'm Marta from Wanderio Support Team.
Thank you for taking the time to share your opinion.
We are very happy to know that you are satisfied with out App and with the assistance offered by our Support Team. We remain at your disposal and hope to see you soon for your future trips! :)
Marta
Wanderio Support Team
Wanderio is great! It allows you to book trains in an efficient and fast way, especially with the app, and compare it with other alternatives. Besides, the customer support is always very helpful and kind!
Reply from Wanderio
Hi Cristina!
I'm Valeria from Wanderio Support Team.
Thank you for the time you have dedicated to share your feedback about Wanderio.
We always work hard to provide the best possible experience to our customers and we are happy to know you are appreciating our App and our service! :)
Thanks again for choosing us and hope to see you for your future trips!
Valeria
Wanderio Support Team
This is a rating based only on reservations. My train reservations were easy to make and cost less than on the direct train website. However, I did not leave a tip on the payment page, where it was an opt-out charge. I am not a fan of pre-tipping, as a tip should be for great service. Does leaving that pre-tip guarantee better service? Not sure, but I'll be back to leave another rating after our trip. Planning travel in another country is hard work! Ratings, reviews and tips are a huge benefit for all of us out there trying to do the best we can with our hard-earned money.
Reply from Wanderio
Hi there!
This is Marta from Wanderio Team.
Thank you for taking the time to share your feedback about your booking experience with Wanderio.
We are happy to know you are appreciating our platform. You're absolutely free to decide whether to leave a tip or not: we will always strive for providing the best experience to our customers, no matter if you left a tip or not! ;) So if you need assistance during or after your booking, you just need to contact us and we will be happy to help!
Hope you have a nice trip and to see you again for your future ones! :)
See you!
Marta
Wanderio Support Team
Reply from Wanderio
Dear Stina,
I'm Valeria from Wanderio Support Team.
Thank you for taking the time to share your opinion about your experience with Wanderio.
We are very happy to know that you are satisfied with the assistance offered by our Support Team and we remain at your disposal to help you with the organization of your future trips!
See you!
Valeria
Wanderio Support Team
Excellent service !
Very friendly personnel, and easy to navigate app and website.
Saves a lot of time in gathering different sources of information, in one place.
Reply from Wanderio
Dear Walt,
I'm Pierpaolo from Wanderio Support Team.
Thank you for the time you have dedicated to share your feedback about your recent experience with Wanderio.
We are very happy to know that our service meets your expectations and that you are satisfied with our App and with the assistance offered by our Support Team.
We are at your disposal to help you with the organization of your future trips! :)
Pierpaolo
Wanderio Support Team
I booked a flight for 2people from Bologna to Catania on Ryan Air. At the airport the Ryan Air agents told me I owe $60 for a "check-in charge, because I did not check-in online as per Ryan Air policy". They also said " If you had not booked through a broker (Wanderio), there would not have been a charge"
As far as I am aware, the normal, standard practice of all other airlines provides for check in at the airport at no cost. Further, in this case, my two bags had to be physically processedat the counter anyway...
Wanderio acknowledged that "the details that we shared in the confirmation e-mail might have not been clear enough regarding this issue" . To add injury to insult, it also informed me that the extra charge over the price of the tickets was not $60 as at the airport, but rather 79 Euros or about $85!. It then grandly offered not a CC refund as I requested, but a voucher for that amount for future bookings, which is worthless to me under the circumstances!
The whole episode is a total scam IMHO. There were other passengers at the airport who went through this scenario as well.
Moral: Don't book on Ryan Air and on Wanderio if you don't want it to happen to you too!
Reply from Wanderio
Dear Norbert,
I'm Silvia from Wanderio Support Team.
Thank you for taking the time to share your feedback.
We work to offer the best travel booking experience to our Customers and we are very sorry to know that your experience was not positive on this occasion.
As anticipated in the last messages, during the booking and in the confirmation e-mail it was specified that it was necessary to check in with the airline to get the boarding pass and that the conditions depend exclusively on the company that manages the route, in this case Ryaniar. As an online travel agency, we manage bookings of lots of different airlines and each airline has different terms and conditions. Regrettably, the low cost airline Ryanair has very restrictive conditions, especially regarding baggage and check-in process, that might include extra fees if their conditions are not respected and those conditions are accepted whilst completing the booking.
Regarding this specific situation, the company Ryanair requires a payment of € 55/£55 if the check-in is completed at the airport and not online, even for passengers that book directly through Ryanair.
Nonetheless, even if the conditions depend exclusively and directly on the airline Ryanair, as specified in the terms and conditions that you accepted at the moment of the booking, we exceptionally decided to offer you a voucher of € 55, which is the amount you paid at the airport, in order to let you know that we understand your situation and to solve, at least partially, this inconvenience, but you didn’t accepted it, unfortunately.
Moreover, we would like to clarify that the amount of € 76.47 deals with the original reservation, since it is the total price of your booking that you paid online when you confirmed the booking, whereas the amount of € 55 is what you paid at the airport it was paid directly to the airline Ryanair because of the airline rules regarding the check-in at the airport.
As we also stated along our latest conversations, we thank you for the time spent sharing your feedback and we will absolutely take into consideration your opinion regarding this topic and we will work on improving the details within the confirmation messages in order to make the information clearer.
Thank you again for your time and consideration and we remain at your disposal for any further information.
Silvia
Wanderio Support Team
App is easy to use, lots of trip options, easy payment functionality & mobile tickets available so no need to print or collect from a ticket office. I had to swap my tickets when my plans changed & the Wanderio reps organised everything for me within a few mins which was great:)
Reply from Wanderio
Dear Kim,
I'm Silvia from Wanderio Support Team.
Thank you for the time you have dedicated to share your feedback about your recent experience with Wanderio.
We always strive to provide the best experience to our customers and we are happy to know you are appreciating our service.
We are at your disposal to help you with the organization of your future trips!
Silvia
Wanderio Support Team
Great experience with Wanderio. Excellent service with full patience and prompt reply.
Reply from Wanderio
Dear Wei Yi,
I'm Marta from Wanderio Support Team.
Thank you for the time you have dedicated to share your feedback about your recent experience with Wanderio.
We are happy to know that our service meets your expectations and that you are satisfied with the assistance offered by our Support Team.
We are at your disposal to help you with the organization of your future trips!
Marta
Wanderio Support Team
This was my first time to use Wanderio and l was extremely happy with the service and help that l received in making my booking and correcting a mistake that was entirely my fault.l look forward to using your services again and letting others know about you. Peter
Reply from Wanderio
Dear Peter,
I'm Pierpaolo from Wanderio Support Team.
Thank you for the time you have dedicated to share your feedback about your recent experience with Wanderio.
We always strive to provide the best experience to our customers and we are happy to know you are appreciating our service :)
We are at your disposal to help you with the organization of your future trips!
Pierpaolo
Wanderio Support Team
I felt so dumb when I booked train tickets for the wrong day. I contacted customer support and had a full refund within 45 minutes and was able to book a train for the right day. Very impressed
Reply from Wanderio
Hi!
I'm Marta from Wanderio Support Team.
Thank you for taking the time to share your opinion about your experience with Wanderio.
We are happy to know that our service meets your expectations and that you are satisfied with the assistance offered by our support team.
See you in your future trips!
Marta
Wanderio Support Team
Reply from Wanderio
Ciao Pietro,
Sono Marta del team di supporto di Wanderio.
Grazie per aver dedicato del tuo tempo a condividere la tua opinione sulla tua esperienza con Wanderio!
Siamo felici di sapere che stai apprezzando il nostro servizio. Rimaniamo a tua disposizione per aiutarti ad organizzare i tuoi prossimi viaggi!
A presto!
Marta
Wanderio Support Team
Really good online service ! I would highly recommend Wanderio to everyone
Reply from Wanderio
Dear LJane,
I'm Marta from Wanderio Support Team.
Thank you for taking the time to share your opinion about your experience with Wanderio.
We always strive to provide the best experience to our customers and we are happy to know you are appreciating our service.
See you in your future trips!
Marta
Wanderio Support Team
I have been using Wanderio for a long time. The service tries to simplify the way you plan a travel to your destination by showing you all the available means of transportation. The support team helps and always tries to solve the problems you might run into.
Reply from Wanderio
Dear Sergio,
I'm Marta from Wanderio Support Team.
Thank you for taking the time to share your opinion about your experience with Wanderio.
We are extremely happy to know that our service meets your expectations and that you are satisfied with the assistance offered by our support team.
See you in your future trips!
Marta
Wanderio Support Team
I have booked tickets for trains and buses through Wanderio for multiple journeys through cities in Italy. Firstly, the sites provide very clear information on the transportation, stations, hours, prices, and secondly - very importantly the serving staff is very highly responsive to the customer needs and expectations, what I had a pleasure to experience having my bookings successfully done, and enjoying Ms. Marta's very kind and prompt support though telephone and by e-mails.
Thank you!
Your recent customer, Gayane Gharagebakyan from Armenia
Reply from Wanderio
Dear Gayane,
I'm Chiara from Wanderio Support Team.
Thank you for the time you have dedicated to share your feedback about your recent experience with Wanderio.
We always strive to provide the best experience to our customers and we are happy to know you are appreciating our service.
We are at your disposal to help you with the organization of your future trips!
Chiara
Wanderio Support Team
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