WANDRD Reviews 477

I use my bag quite every day, and I continue to appreciate it.
I had to use the lifetime warranty. It works, and it was easy to solve.
Thank's for all

I recently ordered a PRVKE V3 21L MultiCam Black Photo Bundle from wandrd.eu (the EU-facing site of the US brand WANDRD), with shipping from their Dutch warehouse. Unfortunately, the backpack turned out to be incompatible with my gear, so I requested a return within the legal 14-day window.

According to EU Directive 2011/83 and reinforced by the Rome I and Rome II Regulations, sellers — even if based outside the EU — must comply with mandatory EU consumer rights when selling to EU customers. This includes the obligation to refund all payments received, including the original shipping cost, when a customer exercises the right of withdrawal (Article 13(1)).

WANDRD’s return policy explicitly excludes the refund of outbound shipping (€9.95), which directly contradicts this EU legal requirement. I accepted to pay the return shipping myself (€36), even though it was quite expensive, because EU rules allow sellers to leave that cost to the consumer. But refusing to refund the original shipping wasn’t acceptable — not because of the amount, but because it's a matter of principle and legal consumer rights.

After a polite request and then a PayPal dispute, they eventually refunded the €9.95 — but only as a “one-time exception.” Before doing so, they sent me a message warning that if I didn’t cancel the dispute, it would be treated as “fraudulent activity,” and that I would be banned from shopping with them again.
Honestly, I found this message intimidating — it felt like an attempt to pressure me into dropping the claim, even though I was simply exercising my legal rights as a consumer.

In the end, they did ban me, despite the fact that I acted respectfully and stayed within my rights the entire time. I’ve always liked WANDRD’s brand and their products, but this experience was genuinely disappointing.

If you're a customer in the EU, be aware that even brands with a good reputation might not fully respect your rights unless you stand your ground — and sometimes, you’ll pay the price for doing so.

Amazing gear ! And very fast and effective customer service :)

I had the original PRVKE backpack for 7 years, amazing bag, versatile, durable, useful for so many different setups. After so many years a corner of my main zipper gave out, and I got a replacement backpack in under 2 hours (claim - approval - shipped), amazing!

I have backed Wandrd twice on Kickstarter - the first for the Prvke, and the second for the Duo Daypack.
This review will be about the Duo Daypack.

Ever since I received the Duo Daypack in 2019, it has been my go-to for every situation. Not only does it have a securely padded and collapsible camera pocket, it has so many organizational pockets and pouches throughout the interior. Recently, the interior of the bag has started to break - the rigid plastic lining maintaining the shape of the bag snapped. I contacted Wandrd about this and they provided me with a promo code for a new bag. Even though the Duo Daypack is discontinued, the promo code was for any of the other Wandrd products. Though I am quite disheartened at my favorite bag being discontinued, I am very pleased with how Wandrd treated my case and look forward to another (at least) 6 years of using their products. Thank you Wandrd team!

Great product and great customer support
I have been using the Prkve backpack almost daily for the past 4 years and this is by far one of the best backpack I have ever owned. That being said a weird appeared in it and I had to do a warranty claim : it was superfast, super efficient and the customer service was nice.
All that to say, you get good products and if there's anything with it, they literraly have your back !

Bought my first Wandrd Pvke in 2019 and just love it so much! The bagpack is fully customisable and fits all of my gear easily. It looks great, feels great and I’m just so happy to have invested in this. When some zippers failed I filled out a warranty claim and it got replaced super fast and easy. I will always buy a Wandrd camera bag!

This is the best customer service I've experienced with photography gear! There was a stitching problem on a backpack I bought 4 years ago (the gear has been awesome otherwise), and after processing my warranty claim I was offered a full replacement within 24 hours. Thank you so much!

I had a zip problem with my PRVKE 31 1st generation, which I use every day and which also follows me on a trip. I explained my situation to the WANDRD team and they kindly accepted the lifetime warranty on this product. So I'm leaving soon with a brand new bag for new adventures and beautiful photos in perspective. Thanks to the WANDRD team

I bought the Prvke bag (oct 2020) and the Transit Travel Backpack (Juli 2024) both work perfect for me. Last month I had a problem with 2 Zippers of the biggest compartment of the Prvke bag.
I sent a claim and it was fully covered by the lifetime Warranty.
I got a complete new Prvke bag. Perfect!

Dear Wandrd Team,

I just wanted to take a moment to express my sincere gratitude for your incredible customer service and support. Receiving a replacement for my Provoke 31L backpack under your lifetime warranty has truly reaffirmed why I’ve been such a loyal customer for years.

Your commitment to quality and customer satisfaction is truly remarkable. It's not just about buying a great product, it's about investing in a company that stands behind its gear and genuinely cares about its customers. That level of dedication is priceless, and it’s what makes Wandrd stand out from the rest.

I couldn't be happier with my new backpack, and I’ll continue to trust and recommend Wandrd to fellow creatives who need reliable, high quality gear for their work. Thank you again for your professionalism and for making this process so smooth.

Best regards,

Rapid & Great customer service !
I had an issue with the side zip on my bag bought 6 years ago. Thank to the life garantee, they give me a promo code to order the same bag without paying anything except the transport.

Very good customer relations and guarantee. Wandrd just gave me a voucher to replace my PRVKE photo bag because the zipper broke after 6 years of use. I thank the whole team and I am very satisfied with this product which accompanies me all the time in my reporting and my travels. I recommend Wandrd 100%.

Great and very fast (1h!) claim department. Sadly a outside zipper got broke - they replaced the whole bag even after 6 years. The "Wander more worry less" program is here not only a claim, they take it seriously. Thanks a lot @WANDRD.
A very happy wandrd customer again

Bought a bag in 2020, the zipper and one strapped broke after years of hikes. I filled in a claim and they honored their warranty service immediately which is pretty amazing. Great products and value, would recommend anytime.

Bought a bag in 2017, the zipper and one strapped broke after years of travels around the world. I filled in a claim and they honored their warranty service immediately which is pretty amazing. Great products and value, would recommend anytime.

I haven’t received the product yet, but the experience so far shows me that the company doesn’t really care about the customers, just about selling the products.
I ordered a new years gift and made sure to check estimated delivery which was set for Dec 30. The website also says items ship within 1-3 days.
When I haven’t gotten a shipment confirmation after 3 days I reached out to customer support, which are very polite but kind useless cuz they themselves wrote to me that they emailed the concerned department but haven’t heard back.
Result - my item shipped a week later and is now late.

Frankly, don’t care about the bags any more.

I purchased a bag from WANDRD last 2019 and I can confidently say it has been one of the best buying experiences I’ve ever had. The bag itself is top-notch—designed with precision, durability, and functionality in mind. Every detail feels thoughtfully crafted, from the premium materials to the innovative storage solutions. It’s clear that WANDRD doesn’t compromise on quality.

What truly sets WANDRD apart, though, is their outstanding customer service. I had a small issue, and their team resolved it promptly and professionally. They were not only responsive but also incredibly kind and attentive, ensuring I felt valued as a customer. It’s rare to find a company that matches exceptional products with such stellar service.

If you’re considering investing in a reliable, high-quality bag, WANDRD is the way to go. I couldn’t be happier with both the product and the team behind it. Highly recommend!

Got Prvke Bag Camera Bundle (2019)
Wandrd Sling (2023)
Tech pouches
Wallet for passport

They have the best gear, with customer service to match! Thank you Wandrd

When they state lifetime warranty, they mean it. Fantastic customer service support.