WANDRD Reviews 477

I have had a 21 L prvke black camera backpack for five years and I love it - it's been with me through a lot. I could not recommend WANDRD more. Also, their lifetime warranty is actually lifetime which I am super grateful and appreciative for since my bag had a problem with the zipper and they are sending me a new one. You won't be disappointed.

I’ve been a loyal user of WANDRD bags since 2019/2020, and I’ve thoroughly enjoyed their products, particularly the PROVKE and the HEXAD ACCESS. However, I recently encountered an issue with the zipper on my PROVKE bag. Upon reaching out to WANDRD’s customer support, I was pleasantly surprised by their swift response. Within just two hours, they addressed my claim and offered to replace my bag instead of repairing it.

Similarly, when the exterior of my D1 FANNY Bag started to peel off, I received the same prompt and helpful response. Isn’t that impressive? One of the key factors I consider when purchasing products is the quality of after-sales service. Knowing that you can rely on assistance even after the purchase is a significant aspect of the product’s value.

With WANDRD, you’re not just signing up for their products; you’re also signing up for exceptional quality and outstanding customer service. Without a doubt, their products are worth every penny!

Just a friendly reminder: keep your receipt safe and make sure you’re the original buyer to keep your warranty intact! 😊

I have multiple items of this brands (various bags) and for the first time in years 1 of my bag got a seam issue.
the bag was 3 years old and yet, Wandrd replaced it!
Wandrd Products are high quality and service is perfect.

I bought the PRVKE backpack with the photography bundle. It is the perfect size for me. It works well weather you are just going to the office or catching a plane. I love this bag! And I get complimented for its good looks all the time.
To add to the praises for this bag, I was super amazed by the customer service. I have never had service like this. Bag developed a problem with one of the seams. I contacted them by email and within 24h they had already issued me a new one under the warranty.
I am never buying a bag from another company again!

I ordered this while traveling and because of their slow fulfillment was unable to receive it. They refused to cancel the order even before it shipped, refused to assist in having the item shipped back to them, and accused me of fraud when I disputed the charges.

Truly terrible customer service. Amateurs.

My Bag's Zipper Broke, and within 24 hrs they had issued a replacement, that staff was also really cool and helpful. Would definitely recommend getting their gear for the quality and the costumer service.

Couldn’t have had an easier experience with the warranty on my Rogue Sling. I unfortunately had an issue with my strap on the sling and contacted Wandrd, went through their returns process and got a replacement bag sent out insanely quickly!

Wandrd's Privke bag is fantastic. I enjoyed mine for 6 years until the zipper broke. I didn't have the receipt any more. Wandrd found my old order then replaced my bag with a new one, gratis. That is support.

The bag itself holds my FX30 as well as some lenes, a mic, a tripod, and a bottle of water no problem. Feels great strapped safely across my chest.
Sent a request to have mine repaired and support was in contact with me within minutes, unheard of.
Great people to deal with, solid product - can't ask for more.

My first PRVKE31 was used constantly for years for photography, hiking, camping, grocery runs, you name it. The bag held up in transit, in all kinds of weather, during intensive use during wedding photography and remote work. The accessory waist straps are perfect for heavier payloads but the normal shoulder straps really suffice for 75% of my needs as they are wide, padded and easily adjustable.

The side access camera zip and travel document sleeve are a huge bonus, as is the ability to remove the dslr cube, fold down the internal partition and load the bag from the top and stuff 3 half gallons of milk and produce into it for transit by bike, or even the occasional 300mm sports lens that stands vertically but still allows the top access to be folded down and secured.

Sadly my laptop sleeve zippers gave out and failed during a recent photo shoot, and the bag could no longer safely be open/ closed or stay closed as a “clam shell”, as the zipper gives way exposing the internal gear and is not safe in public areas.

It took exactly one email, one confirmation of coverage under warranty and two weeks later my new PRVKE31 is at my doorstep.

Some may remove a star for gear failure but I kept that fifth star for their follow up and speedy action taken. I look forward to another several years (or more) of use!

I love Wandrd products, have always bought from them.
But I found out that in the last few days the refund policy has changed.
The cost of shipping to return the product is my responsibility.
Only in the United States the shipping cost is reduced while for shipments to Europe the shipping cost is totally borne by the buyer, which means that it is no longer convenient to buy from them, given that the shipping cost from an European country to an other European country is really high.
I wanted to return the Prvke Lite backpack because "Did not meet expectations, Does not match description" (I have other backpacks from Wandrd and they meet the descriptions perfectly, in this case the Prvke Lite does not) and I saw that shipping for the warehouse in Holland from Italy need around 40/45 Euros when the backpack costs only 181 Euros (purchased during Black Friday) so in the end it is not very worthwhile to return the backpack.
I'm considering keeping the backpack anyway (or returning it). But that means I will never buy from them again.
I'm sorry, Wandrd, you've lost my trust.

These guys are the real deal. No product is perfect, but when the stitching on my PRVKE split after years of constant globetrotting Wandrd agreed to replace it immediately.
Can't fault them for one second. For anyone else obsessed with finding that 'bag-for-life' company, look no further.

Great warranty! And very fast response. I’ll buy their product again.

Awesome gear! Awesome company that stands behind their products! I have purchased 4 packs and slings and all exceeded expectations while traveling abroad for 3 months.

After my initial purchase, I already was amazed by the quality and look-and-feel of the product.
After 3,5 years, the outer zipper fell of one side of the zipper rail. I directly got a voucher to order a brand new bag. Amazing product and great customer service! Lifetime warranty really means something for WANDRD

Small businesses - look to WANDRD for how to operate. I had to have my 31L PRVKE bag replaced after an issue with the zippers, and customer service was wonderful, being kind, transparent, and extremely fast.

If I ever considered buying a new camera bag from another brand, this has secured my thinking to always look to WANDRD's products first.

I bought my Wandrd prvke 31L bag 4 years ago.
After long and loyal service and regular use, the zipper on the back opening broke.
I made a complaint and within a day received a voucher to order a brand new bag.
Their lifetime warranty is for real. Their customer service is amazingly efficient.
This is my best purchase in a long time.

Fantastic bag and amazong customer experience.
I have dealt with this company a couple times of the last few years and cannot speak highly enough of them.
Stay rad

Incredible warranty and customer service!
I was one of WANDRD first backers on Kickstarter with their Duo Backpack.
Although the backpack's build quality, structure and design were perfect for me and I absolutely loved it, the water resistance wasn't really working for me and after years of using it, I decided to look for a bag which is water resistant and looked at WANDRD again only to be reminded of the lifetime warranty.
I contacted them to inquire about the issue with my bag and they immediately sent me a code to get a brand new bag.
I now have the new bag and it is EXCELLENT.
Perfect customer service and unbelievable warranty.

I bought the PRVKE 31l bag back in 2020 and this year the zipper on the side compartment broke down and I could not close it anymore. I contacted WANDRD customer service to find a possible solution. What came after I did not expected at all! Super sharp response with a solution to ship me a new bag was something that left me speechless. The accuracy and care WANDRD customer service provides is one of its kind. I am definitely buing more products from them!