Ward Recycling Reviews 865

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff, including the drivers. People frequently mention the efficiency of the delivery and collection services, noting that orders arrive and are picked up as scheduled, with drivers often going the extra mile to place skips precisely where needed. However, some customers also noted issues with communication regarding delivery times and collection arrangements, leading to delays or unexpected charges. A few other people also felt that the pricing could be ambiguous, with additional costs not always clearly communicated. There were also isolated concerns regarding driver conduct.

What people talk about most

Service

Consumers find service to be positive, often highlighting great communication, reliability, and helpful... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness and friendliness... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the friendly and helpful... See more

Price

Clients share ambiguous opinions on price. Many customers found the pricing competitive and reasonable,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the online ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent highly recommend. From the start being able to get an instant quote, and picking the day we wanted it delivered to having it collected. It was just all so easy. We will definitely be using W... See more

Rated 5 out of 5 stars

Amazing service from the get go, actually listened to me about what "I wanted" rather than just oh I'll put it where I fancy Driver was in his 1st week with wards but excelled in his job. Would hig... See more

Rated 5 out of 5 stars

Ward Recycling (skips) are local to me at Ilkeston, Derbys. Always used Ward, reliable, honest and they actually do what they say they will do. How refreshing is that !!! Thanks you Ward Recycling... See more

Rated 5 out of 5 stars

I ordered a 5yd skip online with no issues at all, was informed when my skip would be delivered and the driver even rang on the day to say he was on the way with my skip.he placed it exactly where I n... See more


Company details

  1. #37 of 47 best companies in Waste-Management Service
  2. #37 of 43 best companies in Waste Collection Service
  3. #4 of 5 best companies in Scrap Yard

Information provided by various external sources

Ward Recycling offer complete waste management solutions ensuring minimal waste to landfill. Call our Professional Services team on 0345 337 0000 today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

865 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service
Dropped off and collected the Skip adapting to the difficult conditions.
They also Cleaned up anything that dropped out of the skip before departing.

26 September 2023
Rated 1 out of 5 stars

Will Not Accept Carpets

Requested a skip delivery, paid for online.

On review of the documents sent via email found that carpets WILL NOT be accepted by them. Confirmed via a phone call

Checked on the website. And found no mention of this, this is absolutely shocking

Good job I found out prior to the skip being delivered as most of what I needed to dispose of was carpet.

22 September 2023
Rated 5 out of 5 stars

The easy booking was unbelievable

The easy booking was unbelievable, so good.
Once confirmed the email came the next morning to say what time etc.
I had a query about how long I have to keep the skip, replied the following morning.
I called the office after it hadnt arrived around lunchtime, you replied saying we are still ok - and we were.
A lovely driver dropped the skip off and another lovely driver called for the return trip - really lovely experience.

22 July 2023
Rated 5 out of 5 stars

Booked online

Booked online, came on the day i requested, collected the day after i phoned to say i had done with it. Friendly driver great service.

28 July 2023
Rated 5 out of 5 stars

Easy to book a skip

Easy to book a skip , fast and efficient. Wanted a earlier collection which the office staff changed with no problem . Would deffo recommend and use again .

14 July 2023
Rated 5 out of 5 stars

Very professional

Very professional, polite, delivered when stated and collected on time.
Very helpful, I’ve used this company a feed times and always a brilliant service, I wouldn’t use anyone else.

24 June 2023

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