Wards Property  Reviews 42

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Wards Property along with LetAlliance have been absolutely amazing, since the very moment I applied to view a property. They have consistently corresponded with me and nothing is ever too much trouble... See more

Rated 5 out of 5 stars

Excellent from start to finish. Kim was absolutely amazing and nothing was to much trouble for her. She was available and fast to respond to any questions we had. Justin made things very easy for u... See more

Rated 5 out of 5 stars

I just got my lovely place from Wards. Thanks to Caroline and Rhiannon who made the whole process a work over. They were so warm and ready to answer my questions and address my concerns. Thank you bo... See more

Rated 5 out of 5 stars

I've dealt with wards for some 15 years. They are a one stop shop for the landlords. They offer a service which is second to none from finding tenants to vetting them to collecting rent and everythi... See more

Company replied

Company details

  1. Estate Agent

Written by the company

Wards Property are your go-to, local lettings agency. You are ALWAYS WELCOME here at Wards, whether you're a tenant, landlord or investor our door is always open for you, if we can help then we will in a heartbeat. We strive to be ALWAYS LEARNING. We listen to your feedback and work iteratively to improve our processes. That way we are ALWAYS GROWING the services we offer to you! Here at Wards we're ALWAYS TOGETHER, striving to achieve our goals through teamwork and working collaboratively. With all of that said we are ALWAYS HERE to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

I just got my lovely place from Wards

I just got my lovely place from Wards. Thanks to Caroline and Rhiannon who made the whole process a work over. They were so warm and ready to answer my questions and address my concerns.
Thank you both. Hoping for a continued amazing working relationship.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Wards Property along with LetAlliance…

Wards Property along with LetAlliance have been absolutely amazing, since the very moment I applied to view a property. They have consistently corresponded with me and nothing is ever too much trouble for them. They are always welcoming on the phone, and always so very helpful. Rhiannon Depsys, you are an absolute credit, thank you all once again. I would recommend you all to everyone

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish.
Kim was absolutely amazing and nothing was to much trouble for her. She was available and fast to respond to any questions we had. Justin made things very easy for us under the circumstances and bent over backwards for us.
Rhiannon was also very thorough and lovely to deal with. Many Thanks to all the team at Wards. Highly recommend.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Wards property are very professional

Wards property are very professional , has we are moving in to a new chapter of renting now you need wards , if you do not use be prepared for fines , this team is totally up to date on all the new legislation ( top team)

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Honestly the most kind and patient…

Honestly the most kind and patient people I’ve dealt with they explain everything they need in detail instead of just brushing you off and call you the second they need anything else I couldn’t recommend them anymore

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Services

Just a quick note to say thank you very much for the excellent service I got from an amazing lady named Caroline.She was very professional and timely communicated and eager to help.The whole process was very smooth.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience with Justin…

Really great experience with Justin Ward! He super friendly, and quick to respond to any questions I had. Everything was straightforward, thanks Justin, it's been a pleasure!

9 December 2025
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you for the kind words Shelomi:)

Rated 5 out of 5 stars

Amazing service

Rhiannon was absolutely lovely made the whole process smooth from start to finish, dealt with with everything super professionally and courteously, took less than 2 weeks to be accepted and given a move in date,
Couldn’t recommend anyone better than wards property and Rhiannon herself more. Super helpful and responsive aswell as respectful.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, Rhiannon is lovely. Process went so smoothly. What really made me smile is the home welcome box we received when we picked up our keys, such a lovely touch. looking forward for the future renting with wards.
thank you!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a landlord working with Wards…

I’ve been a landlord working with Wards Property for over five years and have always found them helpful and supportive. They consistently find quality tenants, and the office staff are friendly, professional, and easy to reach. Their service is reliable, making property management hassle-free. Highly recommended for landlords!

28 February 2025
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you so much for your kind words and for being with us for over five years — it truly means a lot to us. We’re delighted to hear that you’ve found our service reliable and our team helpful and supportive throughout your journey as a landlord.

It’s always our aim to make property management as smooth and stress-free as possible, and we’re so pleased to hear that’s been your experience. We’ll be sure to pass your lovely comments on to the office team — they’ll really appreciate it!

Thanks again for your continued trust and support — it’s a pleasure working with you.

Best regards,
Justin
Wards Property

Rated 5 out of 5 stars

Amazing company

Wards have been amazing have gone out of their way to help answer any questions I may have and have promptly sorted anything that has been needed. Can’t recommend them enough and looking forward to working with them for a very long time.

13 January 2025
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you so much for your kind words — we really appreciate it! It’s fantastic to hear that you’ve had such a positive experience with us. The team always aims to be responsive and helpful, so it’s lovely to know that’s come across.

We’re truly grateful for your recommendation and are equally looking forward to working with you for many years to come.

Thanks again for your support!

Rated 5 out of 5 stars

I currently rent with Wards property…

I currently rent with Wards property and it's been great so far!
when we first got accepted with the flat, we had a few issues with a move in date, but this was not Wards fault at all. they were super informative the entire time and kept us updated, even when we were constantly emailing about a move in date haha.
once everything was sorted we moved in pretty quickly and smoothly.
Wards have been super helpful and quick to help with all the issues I've emailed about, majority of things have been fixed and sorted quickly!
the office are honestly so kind and I feel comfortable speaking to them regarding problems or broken items in the property
thank you!

10 August 2024
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you so much for taking the time to leave such a thoughtful review — we really appreciate it!

We’re so pleased to hear that you’ve had a positive experience with us, even with the initial move-in challenges (which, as you kindly mentioned, were out of our control!). It’s great to know you felt informed and supported throughout — that’s exactly what we aim for.

We're also glad to hear that our team has made you feel comfortable and that any issues have been resolved quickly — that means a lot to us. We’ll make sure your kind words are passed on to the whole office team.

Thanks again, and we’re always here if you need anything!

Best wishes,
Justin
Wards Property

Rated 5 out of 5 stars

Justin

Dear reader,

It was important I took my time over this review , I came into the property market many years ago as a change of career. I had no experience in this field and felt very isolated and lacked the ' nouse ' needed in this very challenging vocation. It was pure luck that I walked into Justin's office in stoke and I wouldn't be here ( having made a few bob) without this man, his son and his team. From the outset Justin gave his advice, experience, strategic planning and knowledge of the market free with no agenda. He was always on the other end of the phone when ever I needed him, I've been in this game for years and have been fairly successful and this has provided me with an array of contacts. Many in this industry are there to make money ( no problem) but will do it at others expense, Justin is honerable, diligent, conscientious and fair, I cannot recommend his company enough, I owe him a big debt, thank you justin

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Justin and the…

Excellent service from Justin and the team, really helpful and go above and beyond cannot fault them

10 October 2024
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with us. It was our pleasure to assist you, and we’re glad we could help make a difference. Your feedback means a lot to our team, and we look forward to continuing to provide the best possible service in the future.

If you ever need further assistance, feel free to reach out!

Rated 5 out of 5 stars

A top level service

A top level service. Wards have been looking after my properties for years and they continue to do an excellent and proactive job of looking after them. Thank you

10 October 2024
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you so much for your kind words! I’ll be sure to pass them on to the team. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

I honestly don’t know what they could…

I honestly don’t know what they could do to make my time with them go more smoothly. After having a few bad experiences in the past I found the staff really helpful. When I had to leave for a new job in another city they made the translation really easy. Thanks Wards. As I said to you before if I come back to Stoke you will be the first place I look for a new home.

1 October 2024
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had such a great experience with Wards Property Management. Our team takes pride in providing professional, friendly, and reliable service, and it’s wonderful to know that we were able to make the process stress-free for you. We truly appreciate your recommendation and look forward to continuing to assist you with any future property management needs.

Best regards,
The Wards Property Management Team

Rated 5 out of 5 stars

Used Wards for many years looking after…

Used Wards for many years looking after our property in Stoke-on-Trent very professional and helpful

2 October 2024
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had such a great experience with Wards Property Management. Our team takes pride in providing professional, friendly, and reliable service, and it’s wonderful to know that we were able to make the process stress-free for you. We truly appreciate your recommendation and look forward to continuing to assist you with any future property management needs.

Best regards,
The Wards Property Management Team

Rated 5 out of 5 stars

I've dealt with wards for some 15…

I've dealt with wards for some 15 years. They are a one stop shop for the landlords. They offer a service which is second to none from finding tenants to vetting them to collecting rent and everything in-between. I have a few properties that Wards manage and I'll never ever think of changing anything. The office staff is very knowledgeable and handle all enquiries professionally. Highly recommend

9 October 2024
Unprompted review
Wards Property  logo

Reply from Wards Property

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had such a great experience with Wards Property Management. Our team takes pride in providing professional, friendly, and reliable service, and it’s wonderful to know that we were able to make the process stress-free for you. We truly appreciate your recommendation and look forward to continuing to assist you with any future property management needs.

Best regards,
The Wards Property Management Team

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