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Warmlumi Reviews 

2
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TrustScore 3.5 out of 5

3.6

Lighting Shop
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Company details

  1. Lighting Shop

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3.6

Average

TrustScore 3.5 out of 5

2 reviews

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3.6

All reviews

(2)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

Review of Lights

Ordered some wall lights and the package came from ali express. Tried to return them and never got an answer back. Having to follow up with legal action. avoid avoid avoid.
*UPDATE on this - This matter has been resolved and my return request was promptly dealt with by the Warmlumi team. Updating to a 3 three to reflect great customer service and just taking two off as I returned the product.

1 June 2026
Unprompted review
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Reply from Warmlumi

Thank you for your feedback. We would like to clarify that your return request was approved on 8 June and that the return instructions were sent to you immediately, in accordance with our returns policy.

On 13 June, we were notified that a chargeback had been initiated with your card issuer. At that time, the item had not yet been returned to us.

The item was subsequently posted by you on 17 June and is now in transit, as confirmed by the tracking information.

As the dispute is currently being processed by your bank, we are unable to issue a direct refund via our platform. However, we have contacted you directly by email to propose a swift resolution and remain fully committed to resolving this matter.

We apologise for any inconvenience and thank you for your understanding.

Rated 5 out of 5 stars

Good Resolution After a Difficult Start

I initially had a very frustrating experience with this company after ordering a lamp and trying to arrange a return. My emails went unanswered, and I felt completely ignored, which led me to leave a negative review.

However, after posting my feedback, the company contacted me directly, addressed the issue, and helped resolve the problem. While the lack of communication at the start was disappointing, I appreciate that they eventually reached out and worked to fix the situation.

I'm updating my review to reflect the outcome and the effort they made to resolve my concern.

3 June 2026
Unprompted review
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Reply from Warmlumi

Thank you very much for taking the time to update your review.

We are sorry for the frustration you experienced at the start of this process. As we mentioned, your email containing the photograph did not reach us due to a technical issue, and we fully understand why this caused you some initial disappointment.

We’re pleased that we were able to resolve the situation quickly once we became aware of the problem, and we appreciate your patience and understanding throughout the process.

Your feedback is valuable and helps us to improve our communication processes to ensure this doesn’t happen again in the future.

Thank you for giving us the opportunity to rectify the situation.

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