Wasatch Peaks Credit Union - Pleasant View Branch Reviews 11

I've been a member of this credit union for over 10 years and I can't say enough about their exceptional customer service. The staff is always friendly, knowledgeable, and eager to assist with any questions or concerns. As I walk in they greet me and know my name. They go above and beyond each time I go in!

This branch doesn’t even offer the ability to do wire transfers online like EVERY other bank. So I had to go in on a Friday to initiate the wire transfer in person like it’s 1980, and they failed to input the information I provided them correctly. Thanks Alex, now my wire transfer won’t arrive until Monday morning, and my Aunt Carol will have to hop around in pain with a broken leg because the money I sent for a scooter won’t arrive in time. You’re the best.

On February 1,2023 I went into the branch in 2700 N to make a payment on behalf of another member. I had been a member for 35 years but for personal reasons I am currently not a member. The clerk handling this transaction acted like I was trying to do something strange to her and informed me the “this is going to take a few minute.” Then I asked if they had a notary available. The older lady at the next counter looked me up and down and then said, “if you’re not a member it will cost you $3.00. I smiled and said I had $3.00. Was there someone available. The third clerk said she would send a request to the notary. (Thank you to her). After the first clerk finally finished my transactions I was told to have a seat and someone would be out shortly. I went into the notary’s office at the west end of the building. She was kind and professional and when I pulled out the $3.00. She asked what that was for. I told her the ladies up front made it perfectly clear I was not a member and HAD to pay her. She looked a bit surprised and said it wasn’t necessary. SHE was the only person who treated me with any respect. So for that reason, I’m glad I am no longer a member of Wasatch Peaks if this is how you treat someone coming into your establishment.

Banking with Wasatch Peaks has always been a great experience for us! Everyone is always helpful & kind.

I had an account with a different institution and there was fraudulent activity on it well they didn’t want to help me. I went to a couple other banks and nobody would even look at me. I finally tried wasatch peaks and it was the best decision ever. Very friendly staff

Loan officer I dealt with was straightforward and honest I appreciated it you have earned a member for life.

Coming in to become a member and get a savings account was friendly and quick.

Let me open a checking account and savings then a month later says I can’t have one.

They were pretty nice and friendly to me and very helpful

Seriously the best service I have ever had at any bank or credit union!

The lady that helped me open my account at the south Ogden branch was great, she was very helpful. My visit to the North Ogden branch wasn't helpful at all in fact the lady at the window was quite rude, and i think she messed up my secured visa i had applied for, because she said she didn't see such a thing on my account and transfered all my money from savings to my checking account, because she said it's not going to hurt my visa, i tried explaining it to her, but with her attitude i just left.