If you're wanting to sell off your old "stuff", these are the people for you - I stumbled cross them in 2025 - and I'm so pleased that I did. Since then, I have sent in several boxes. Each time I've... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Posted my shoe box of treasure on Monday, received a call from Jacqui on Wednesday early afternoon with a very acceptable offer. Was delighted and surprised by the speed and the value. Jacqui was frie... See more
Company replied
My dear mom died, and after recovering sufficiently from her grievous loss it was time to sort out some of her items. I contacted Was Gathering Dust, received a singularly helpful response, submitted... See more
Company replied
I used a more well known company initially who took over a month to assess my items and I rejected their offer. Hadn't heard of was gathering dust before but fortunately I received a flyer through. Wi... See more
Company replied
Company details
Written by the company
A GREAT WAY TO SELL OLD STUFF Are you fed up with stuff just gathering dust but not sure how to get the most for it? The answer is that nothing could be easier, we are a one stop shop for selling all your unwanted valuables and clutter. A decluttering no obligation and risk free buying service. We are a company that has been trading successfully for many years buying goods in the old-fashioned way with people bringing items in through the door. With the onset of Covid-19, things changed. People were keen to send us items for appraisal and so Was Gathering Dust has evolved into a simple post and purchase service for all your clutter and valuables. We pride ourselves on being a fair and friendly service and are happy to help with any queries you have, just give us a call!
Contact info
Was Gathering Dust - Unit F, The Maltings, CM21 9JX, Sawbridgeworth, United Kingdom
- 0800 193 1001
- info@wasgatheringdust.com
- wasgatheringdust.com
4.9
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great friendly efficient service
Great friendly efficient service. Angela called me and offered a good price on some old silver and silver plated cutlery. My parents were delighted with the offer which i accepted on their behalf. Easy to talk with and fast payment - thanks WGD
8 April 2025
Unprompted review
Reply from Was Gathering Dust
Hi Indy,
Oh, that's wonderful to hear and equally marvellous for taking the time to leave us such a fabulous review!
We always go the extra mile to make things easy for you and your parents. It's always nice to hear that you had a friendly and efficient experience like that. Thanks so much for letting us know about it.
Thanks for the name check!
Warmest regards
Angela
Excellent service and super quick
Excellent service and super quick. Exceeded my expectations. Thank you.
10 March 2025
Unprompted review
Reply from Was Gathering Dust
Hi Emma,
Thanks so much for taking the time to leave us a such a lovely review. We are so pleased that we exceeded your expectations. We try to do that everyday so it's lovely to hear that feedback.
Kind regards
Angela and Jacque.
Excellent service, hassle free
Excellent service from friendly professional team.
Very easy instructions to follow & easy postage.
Super quick response with a valuation.
Happy with offer & would definitely use this company again & highly recommend.
Money was sent to account quickly & everything was smooth & straight forward.
Thank you.
8 March 2025
Unprompted review
Reply from Was Gathering Dust
Hi,
Firstly I would like to say, that we too, love cake! Probably, a little too much!
We're absolutely delighted to hear you had such an excellent experience with our team. Providing friendly, professional service and making the process easy and efficient is our top priority. Thank you, also for your recommendation!
Your feedback is invaluable to us. We look forward to being of service to you again in the future.
Kind regards
Angela & Jacque.
Excellent service
The information pack was sent out very quickly, and I was delighted with the offer on my items. Spoke to a really friendly man on the phone and the payment was made immediately. A thoroughly enjoyable experience from start to finish.
25 February 2025
Unprompted review
Reply from Was Gathering Dust
Dear Christopher,
Thanks so much for your kind words! We really appreciate you taking the time to share your positive feedback about our service. We're delighted you were happy with everything. Providing excellent customer service is always our goal, and it's great to hear we succeeded.
Warm regards
Angela and Jacque
Was Gathering Dust Team.
Always a pleasure to deal with…
Always a pleasure to deal with Jacqueline and her colleague. Friendly and very knowledgeable. Kept updated and always called back quickly. Nice to find a company who are honest and trustworthy
21 February 2025
Unprompted review
Reply from Was Gathering Dust
Thank you for your kind words about us. We are delighted to hear that you had a positive experience.
We strive to provide our customers with the best possible service, and we are always happy to hear when we have met or exceeded their expectations.
Thank you again for using our service.
Warm regards
Jaqueline and Angela
Such an easy and straightforward…
Such an easy and straightforward process. Sent my items off, received a call with an offer and money in the bank minutes later. Highly recommend
19 February 2025
Unprompted review
Reply from Was Gathering Dust
Hi Keeley,
We're so glad to hear you had such a smooth and easy experience! Thanks for the great review and for recommending us. We really appreciate it!
Warm regards
Jacque and Angela
Great experience .
Great experience .. sent off my items received my offer via a call from Jacque. Bit lower than id expected but still fair after Jacque explained the valuations. Payment received within hours. Highly recommended and will use again. Thanks Jacque and Angela.
14 February 2025
Unprompted review
Reply from Was Gathering Dust
Hi Adrian,
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience and that Jacque was able to assist you with the valuation process. We strive to provide fair offers and ensure a smooth experience for our customers, so it’s great to know you were satisfied with the service. We look forward to assisting you again in the future. Thanks again for choosing us!
Warm regards
Angela and Jacque
I highly recommend this company
I highly recommend this company. Their very efficient and quick and easy to deal with. Money in the bank the same day.
7 February 2025
Unprompted review
Reply from Was Gathering Dust
Hi Susie,
Thanks so much for leaving us such a lovely review. We appreciate it very much.
We love to hear that dealing with is easy and efficient, it's what we strive to do every day.
Warm regards
Jacque and Angela
Very happy with the service provided
Very happy with the service provided, courteous and friendly, offer was fair and as expected from research I had done, whole process was completed within 5 days from asking for postage label and money was in bank account within an hour of acceptance. Highly recommended and would definitely use again.
3 February 2025
Unprompted review
Reply from Was Gathering Dust
Hi Mike,
We're so glad to hear you had such a positive experience with our service! Thank you for taking the time to share your feedback. We really appreciate your kind words about our team's courteous and friendly service, the fairness of our offer, and the speed of the whole process. We strive to make everything as smooth and efficient as possible, so it's fantastic to know we hit the mark for you. We look forward to your next parcel!
Kind regards
Angela and Jacque
Very glad I found these people …
I had a box of just costume jewellery with some named pieces, I’d sent it to cash cow and was really disappointed with the offer and had it sent back, thought I’d give was gathering dust a try. Wow I’m so glad I did got a really nice offer from a lovely lady called Angela and the money was in my account within the hour. All I can say is 10 out of 10 for ease, friendliness and the offer! I’m already preparing another parcel. Hunting around my flat for all those things I like the look of but will never wear again. Brilliant !
29 January 2025
Unprompted review
Reply from Was Gathering Dust
Hi Mairead,
Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear about your positive experience with We Gathering Dust and especially delighted that we were able to provide you with such a smooth and satisfactory service. It's wonderful to know that you felt the offer was fair and that the quick payment process worked so well for you.
We really appreciate you taking the time to share your feedback. It means a lot to us, and it encourages us to continue providing a friendly and efficient service.
We look forward to receiving your next parcel and helping you declutter those unworn treasures! Happy hunting!
Best wishes,
Jacque and Angela
The We Gathering Dust Team
Would Never Use Again
Unless you’re sending gold or diamonds or some ultra rare artefacts which they’ll give you a couple of quid for I really wouldn’t bother ! Put it on a bidding website for a half decent return.
27 January 2025
Unprompted review
Reply from Was Gathering Dust
Hi Gary,
Thank you for taking the time to leave a review. We're sorry to hear that your experience with us didn't meet your expectations.
We understand your frustration regarding your items. Our valuations are based on several factors, that includes the precious metal content (if any), the condition of the items, the current market value, and the resale potential.
We always value each item individually.
Unfortunately, for some items, the resale market can be quite challenging, which means that sometimes we can't make an offer.
Selling on bidding websites can certainly be a good option for you. We wish you well.
We are constantly reviewing our processes and appreciate all feedback that helps us improve. We'll take your comments into consideration as we continue to refine our valuation process.
Please don't hesitate to contact us, if you have any further queries.
Warm regards
Angela and Jacque
Was Gathering Dust Team.
Great experience from start to finish
Great experience from start to finish. Totally hassle free, friendly helpful lady, instant payment. Highly recommend
23 January 2025
Unprompted review
Reply from Was Gathering Dust
Hi Lorraine,
Thank you so much for your kind words and 5-star review! We're absolutely thrilled to hear that you had such a positive experience with us.
We strive to be efficient, so it means the world to us that you appreciate our efforts.
We're especially glad that you found us helpful and friendly too, it's incredibly motivating for us.
Thank you again for your support! We look forward to hearing from you again soon.
Sincerely,
Jacque and Angela
Was Gathering Dust Team.
You just couldn't get better service…
You just couldn't get better service from anyone. Was excellent from the point of contact until the goods were delivered . We had a call saying goods delivered and the value.
The cash was paid into our bank on the same day.
So polite and professional every business should take note.
25 January 2025
Unprompted review
Reply from Was Gathering Dust
Dear Chris,
Wow, thank you so much for this incredible review! We're absolutely delighted to hear that your experience with us was so positive from start to finish.
It's fantastic that you highlighted our service, communication, and swift payment. We strive to make every interaction as smooth and efficient as possible for our customers, and it's wonderful to know we got it right for you.
We'll be sure to share your kind words with the entire team – it's feedback like this that motivates us to keep doing our best.
Thanks again for choosing us, and we look forward to receiving your next parcel!
Kind regards
Jacque and Angela
Great service fast and reliable would…
Great service fast and reliable would deffinately recommend
25 January 2025
Unprompted review
Reply from Was Gathering Dust
Hi Jamie,
Thank you so much taking the time to leave us a lovely 5* review and for your kind words.
We work hard to be fast and reliable, so it means a lot to us that you noticed.
We truly appreciate your feedback, We look forward to hearing from you again soon!
Kind regards
Jacque and Angela
Great experience
Label arrived quickly with clear instructions, telephone offer was professional friendly and fair. Great experience and would use it again
18 January 2025
Unprompted review
Reply from Was Gathering Dust
Dear Ginny,
Thank you for your kind review! We're thrilled you had such a positive experience. We strive to provide excellent service to all our clients, so your feedback is truly appreciated.
We're delighted we met your expectations and look forward to assisting you again soon!
Warm regards
Jacque
Bits and bobs
Cheerful lady phoned me with a offer which I excepted was all straight forward
6 December 2024
Unprompted review
Reply from Was Gathering Dust
Hi Sharon,
Thank you so much for taking the time to leave us such a lovely review. Jacqui's cheerful attitude truly shines, and we always strive to do our best every day. We're thrilled to know we met your expectations!
Kind regards
Angela and Jacqui
Quick response
Posted items on Monday received an appraisal on Thursday, accepted and funds credited to bank account same day. Brilliant service.
5 December 2024
Unprompted review
Reply from Was Gathering Dust
Hi Beverly,
Thank you for taking the time to leave us such a wonderful review. We truly appreciate your kind words!
Our goal is always to deliver exceptional service, and it’s fantastic to hear that we’ve met your expectations.
Warm regards
Angela and Jacqui
I first contacted Was Gathering Dust on…
I first contacted Was Gathering Dust on whats app with photos to see if my items would be of interest. I received a reply to say we will do our best for you. I sent various items of vintage and costume jewellery which included quite a few unusual brooches. I received a message after a few days to say that their valuers could not make me an offer as all of the items have been well loved and there is little resale value for them.
I have since sent them to another vintage company who have given me an offer that is very fair and said that some of the pieces will be of interest to theatrical companies.
A disappointing experience and a waste of time!
11 November 2024
Unprompted review
Reply from Was Gathering Dust
Dear Jennifer,
Thank you so much for sharing your thoughts with us. We’re truly sorry to hear that your experience didn’t fully meet your expectations.
At Was Gathering Dust, we take great care in evaluating each item based on its condition, current market trends, and resale potential. While we always aim to provide the best possible service, there are times when our offers might not reflect the value someone else may see in your items.
It’s fantastic to hear that you found a buyer who genuinely appreciates your pieces. As a fellow theatre enthusiast, I love knowing that some of your items will find new life on stage—what a wonderful way for them to shine! Unfortunately, the stage market isn’t one we cater to, so our offers are always based on what fits within our marketplace. When we’re unable to make what we consider a fair offer, we prefer to return items so you can explore other opportunities where they may be valued more.
Your feedback is incredibly important to us, and it helps us to keep improving. If there’s anything else we can do or if you’d like to share further thoughts, please don’t hesitate to get in touch.
Warm regards,
Angela
Was Gathering Dust
Absolutely great service from Jackie
Absolutely great service from Jackie.
Effective and efficient
Well done
30 November 2024
Unprompted review
Reply from Was Gathering Dust
Hi John,
Thank you so much for your fantastic 5-star review! We’re so glad to hear that you had such a positive experience with us—it really means a lot.
Your support and kind words inspire us to keep providing the best service possible. If there’s anything else we can do for you, or if you ever have more feedback, we’d love to hear from you.
Thanks again for your trust and recommendation! We hope to help you again soon.
Warm regards,
Jacqui
Brilliant company
This was such an easy process to follow.Got my labels in the post with a guid of what to do,collected my items up,put them in the box with my printed name etc (which they sent).Took my box to the post office.
2 days later I got a call with an offer.The offer was a lot higher than expected.I accepted and the money will be in the bank in a couple of days.
I have requested another label as I am sure I have more items to send.
Can't say how easy and straight forward this was.
I would recommend to everyone.
30 November 2024
Unprompted review
Reply from Was Gathering Dust
Hi Christine,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you found the process so straightforward and that our service exceeded your expectations.
It’s great to know you’re planning to send more items—we’re always here to help make things just as smooth and hassle-free for you again. Your recommendation means the world to us, and we’re grateful to have earned your trust.
If you ever need anything or have more questions, don’t hesitate to reach out. Thanks again for choosing us, and we look forward to helping you again soon!
Warm regards
Angela and Jacqui
Was Gathering Dust Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.