Washloo Reviews 

Excellent company to deal with. First class service & advice.

I contacted washloo several times before my purchase. The staff were helpfu, friendly and knowledgeable. I was given excellent advice about suitability before making my decision.

Easy to speak to knowledgeable person to ensure correct model chosen to fit existing toilet. VAT exemption applied for disabled user. Prompt delivery. Easy and low cost job for local handyman. Works well and easy to use. Highly recommended

The loo is perfect for my son who is a quadruple amputee. It is exactly as quoted. First class.

delivery went well, toilet and seat works well.
Didn’t expect the toilet pan to be higher than an average toilet pan system height.
I didn’t check the measurements with other pan units.
Besides that we are happy with the product

Great sale plus lots of choice delivered on time and packed well.

We bought the Washloo Ultra DR toilet seat. Delivery was quick and Washloo catered to our needs in delaying the delivery by a day due to us not being in to sign for it.

The seat is a 5 start experience, working very well as described. We have a reasonable experience to compare against of using these types of toilet seats in Japan and Thailand and using this is definitely on par with the well established brands out there. I would highly recommend the seat. Fitting was easy for our electrician, it is easily adjustable and all the functions (including water pressure and temperature) work very well. The dryer is better than those we have experienced in Asia.

Customer service was above and beyond what I've experienced from other companies regarding their communication in relation to any questions.

Overall, keep up the good work Washloo in providing high quality Japanese-style toilet seats that should be on every toilet in the UK.

The toilet I purchased was a replacement for a faulty Smart Toilet. The toilet was delivered very quickly. I found some of the information on the instructions for use of the toilet slightly confusing. However, when I rang and spoke to an employee it was explained that th remote control was used on a number of toilets and not all the buttons applied to the toilet I purchased. The customer Care is excellent and the toilet works very well.

Thanks to Washloo, it has made my life so much easier.
Fabulous company, great customer service.

Very nice and efficient lady on the phone
Quick delivery

Superb service by Karen and the team. The company and especially the product, is highly recommended

Due to our toilet pan size, we can only use the Classic R short. Easy to install, wired and piping. Overall the bidet is great. The only small comment is the remote controller's holder is not able to firmly hold the remote. It drops out easily. The service support and customer care is first class. Thanks to Karen whom handle my queries speedily and with great caring.

Superloo and super service.

So our Washloo was damaged in transit, Karen sorted this for us, emails answered often out of office hours and even during the weekend. We got a replace the next day and a personalised video on how to fit it.

Karen also arranged for the old seat to be picked up.

My wife had been to Japan and really wanted a "Japanese" toilet.
After much searching around, Washloo stood out as having a good range and were very knowledgeable about their products, and my bathroom fitter endorsed my feelings after he spoke to them.
We had one installed last May and I was able to monitor its electricity usage for a few days before it was hard wired in. In seems to average about 0.5kWh per day, but of course that depends mainly on what temperature level the seat is set to. Everything is on a medium setting and as more senior years approach, the need to visit the toilet in the middle of the night increases! That extra level of comfort is just as satisfying as the rest of the functions it has. As a man, I'll admit those functions are very pleasant to use too!
Had one very minor issue with it, which washloo sorted out completely to my satisfaction.

Existing unit needed servicing, went through someTrouble shooting over the phone then agreed for it to be returned. Collected really quickly and returned and repaired same day as delivered ! Along with some extra plumbing tubing.
Brilliant quick and friendly service, thank you ☺️

Thewashloo is most enjoyable and has helped me asi am used to a bidet and live in a very small flat.
Hilary

Very helpful and easy to deal with. Had a slight issue that was sorted very quickly.

Having visited Japan over many years I loved their toilets and always wanted one at home. Washloo provided an opportunity as their product price was reasonably priced v others on the market. Ordering and delivery process was straightforward, I used the online chat to clarify a couple of points which was great. Installation was simple and one week in use I don’t regret the decision.

Really pleased with the new toilet ,great quality and works perfectly ..wish I had got one years ago ! Also the service from washloo was great ..all my many questions were answered fully and quickly ..and the delivery was really quick.