My order was made last minute and I couldn't believe how quickly it was dispatched and delivered. It would be almost impossible for any item to be delivered damaged because it was packaged so well. In... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing... See more
Company replied
Easy website to use for design & order. Good online & phone assistance for queries. Our flat pack arrived in good time & in good order. Functional & good looking, it makes an excellent addition to... See more
Company replied
The washtower and cupboard look great and are a very clever design that support the machine with minimal vibration. The instructions are very good. There are installed in a room 2m x 1.5m so the wash... See more
Company replied
Company details
Written by the company
Washtower® is a family-run company established in the Netherlands in 2017. What began as an idea to design a cupboard that would mean no more bending while doing the laundry, developed into an innovative modular cupboard system for the complete furnishing of a laundry room, bathroom or utility room. This was clearly a gap in the market because only five years after launching our business, our team of four has grown to 39 colleagues and we now sell our cupboards in Belgium, the Netherlands, Germany, Austria, Switzerland, Spain, England, France and Scandinavia. We hope to soon enter the American markets as well. We want our customers to consider it a joy to do the laundry. That is why we prioritise service and quality. We always make sure that our customers are 100% satisfied. To guarantee safety, we have had our cupboards tested extensively by the German TÜV Rheinland. Washtower® sells the first TÜV-certified washing machine cupboard in Europe, which makes us really proud!
Contact info
Netherlands
- info@washtower.co.uk
- washtower.co.uk
4.5
Excellent
136 reviews
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Replied to 100% of negative reviews
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Good product.
Easy website to use for design & order. Good online & phone assistance for queries. Our flat pack arrived in good time & in good order. Functional & good looking, it makes an excellent addition to our utility room.
31 October 2025
Reply from Washtower
Dear AMCN,
Thank you very much for your positive review. We are pleased to hear that you found our website easy to use and that our online and phone support met your expectations. It is great to know that your flat pack arrived on time and in good condition, and that you are happy with both the functionality and appearance of the product. We wish you lots of enjoyment with this addition to your utility room and thank you for choosing Washtower.
With kind regards,
Ilse – Team Washtower
Happy Utility room
Really happy with the delivery and quality of products. My husband fitted it himself and said he would recommend the washtower units
18 October 2025
Reply from Washtower
Dear Melissa,
Thank you very much for leaving this positive review. We are delighted to hear that you are happy with both the delivery and the quality of our products. It is great to know that your husband installed the washtower himself and would recommend our units. We wish you lots of enjoyment with your new utility room and thank you for choosing Washtower.
With kind regards,
Ilse - Team Washtower
Think the postage is a bit expensive not placed an order yet, but if postage can be revised we definitely will do
Think the postage is a bit expensive
Not placed an order yet but if postage can be revised we will do
21 December 2025
Unprompted review
Reply from Washtower
Dear Mrs. Fuga
Would you be so kind to send us an email (info@washtower.com)
looking forward to your reply
Team washtower
All part were in the box and fitted…
All part were in the box and fitted together perfectly.
When built, good looking & strong.
21 October 2025
Reply from Washtower
Dear Mr. McClelland
Thank you so much for your detailed and positive review! We're happy to hear that you find our products solid and of good quality It's great to know the assembly went smoothly by following the instructions.
Enjoy our products, and thank you again for sharing your experience!
Best regards,
Ana - Team Washtower
The washtower and cupboard look great
The washtower and cupboard look great and are a very clever design that support the machine with minimal vibration. The instructions are very good. There are installed in a room 2m x 1.5m so the washtower itself needed to be assembled in the space as it is heavy to be so sturdy when complete. It did take a while to find a piece of worktop deep enough to complete the cupboard so maybe you could offer to supply something. My partner is delighted that loading and unloading the washing muchine requires no bending.
25 September 2025
Reply from Washtower
Dear Mr. Woodhouse,
thank you very much for your positive review. We really appreciate it! We are pleased to hear that your order was assembled quickly and that you are happy with the quality. We have made an notice of your suggestion regarding the worktop, hopefulli we will be able to offer them soon through our store. Wishing you lots of enjoyment with your new laundry room.
Kind regards,
Ana - Team Washtower
Reply from Washtower
Dear William,
Thank you so much for your 5-star review! We're delighted to hear that you’re enjoying the product and that its sturdiness and design met your expectations.
With kind regards,
Ilse - Team Washtower
Great product, strong although slightly pricey
Takes a while to put together but its very sturdy, strong and looks great once up. We have the white which isnt stark white its a lovely colour, and we changed the handles out to suit the interior design. Very happy with this purchase!
19 September 2025
Reply from Washtower
Dear Mrs.
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying the product and that its sturdiness and design met your expectations. We truly appreciate your feedback and are happy to know you’re satisfied with your purchase.
With kind regards,
Ilse - Team Washtower
Very pleased with our purchase of a Washtower Slimline 3.0
We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing! Delivery took a little while and could not be fixed at time of order, but was organised about a week in advance. The machine installers were impressed, comparing it favourably to other stacking options on the market.
10 October 2025
Reply from Washtower
Dear Duncan,
Thank you for sharing your experience! We’re thrilled to hear that you’re very pleased with your Washtower Slimline 3.0 and that it helped you create the perfect washing machine–tumble dryer setup. It’s great that the assembly was straightforward and that everything arrived complete. Wonderful to hear that even the installers were impressed with the quality. We truly appreciate your feedback and hope you enjoy your Washtower for many years to come!
With kind regards,
Ilse - Team Washtower
Faulty product unfortunately. Wouldn't buy again and wouldn't recommend.
What i thought was a great product hasn't turned out to be good at all and although within the warranty Washtower are basically passing the buck. A couple of the panels are delaminating which looks very shoddy and they say its caused by a leak - i haven't even had a leak from my washing machine and there's nothing else round the units to leak either. Annoyingly enough my husband questioned whether it was good enough quality when it was delivered and he made it up but I was so pleased with the practical design, I ignored the doubts. Never again!! I am now wondering whether Washtower are just trying to spin me along until the warranty runs out - at the moment they are are telling me to claim off my own insurance to pay for replacement panels......!
17 November 2025
Unprompted review
Reply from Washtower
Dear Mrs. Smart
Thank you for your feedback, and we’re sorry to hear about your experience. We have been in contact and would still very much like to resolve this together. To find the best possible solution, we’ve asked what you would consider a fair outcome, but we haven’t yet received a response.
We remain committed to helping and hope to continue the conversation so we can reach a resolution that works for you.
With kind regards,
Ilse - Team Washtower
Wash towers look great in my utility room
I ordered two wash towers and they look great! Order came sooner than expected and I got a handyman to build and install them, he said they were well made and straightforward to build. Good customer service too when I needed to add an extra item I called them and it was added to my order
16 September 2025
Reply from Washtower
Dear Wendy,
Thank you so much for your wonderful review! We’re delighted to hear that the wash towers look great in your utility room and that the delivery exceeded your expectations. It’s great to know the installation went smoothly and that our customer service could assist you quickly. We truly appreciate your trust and hope you enjoy your setup for years to come!
With kind regards,
Ilse - Team Washtower
Quality just not there.
I feel for the money the product quality is pretty poor compared to other units out which I have seen in the flesh.
The edges of the unit you can see white/ wood colour when it’s ment to be black. Edges I don’t think will last to long, one other issue is that they don’t supply filler panels to match units.
Also event though stored flat, the cupboard unit is bowed.
26 August 2025
Reply from Washtower
Dear Mr. Sharpe
We are really sorry to hear that you are not satisfied with the quality of our cabinets. We sincerely apologise for the inconvenience this has caused you and this obviously is not the experience we want to provide
We would like to contact you personally to discuss this further and find an appropriate solution together. We have tried several times to reach you by phone and have also sent you an e-mail.
We would greatly appreciate it if you could let us know when it is convenient for you to be contacted by phone. We would be happy to help you and work together to find a satisfactory solution.
Please know that we take your feedback very seriously and are constantly working to improve both our products and our service.
With kind regards,
Ana - Team Washtower
Good product, expensive delivery
Quality is first rate. Easy to assemble but goodness me is delivery expensive,
£100 for delivery!!!
9 August 2025
Reply from Washtower
Dear Andy, Thank you for sharing your experience with us! We're happy to read you're so positive about the quality and assebley of our cabinets. Regarding the delivery costs unfortunately there is nothing we can do at the moment. As you know our company is based in the Netherlands and shipping of a pallet to the UK and all import duties actually cost much more than 99GBP we charge to the client. When the client orders for more than 825GBP we cover 100% of transport costs. Once again thank you for your review on the quality and we hope you enjoy the end result. Have a great day!
Best regards,
Ana - Team Washtower
Twin unit- a statement piece for the utility room
Bought the twin model to put the washing machine next to the tumble drier. Kitchen fitter was really impressed by the build quality and ease of build. Asked where it was from as never seen before.
Delivery was as per instructions of 3 weeks, so plan for that.
Is a great addition to our utility room and makes the laundry a much easier task.
Well done washtower in solving a nice to have problem.
31 July 2025
Reply from Washtower
Dear Neil, What a detailed and thoughtful review, thank you! We're thrilled to hear that our cabinets exceeded yours ( and kithchen fitters) expectations and provided the sturdy and functional solution you needed. We hope you will enjoy doing the laudry with our cabinets, and thank you again for sharing your honest experience!
Best regards,
Ana - Team Washtower
Very satisfied customer, quality product…
We are very happy with the Washtower units. The quality of the units is superb, being easy to put together and are very solid. Ana in the customer services team was very helpful with quick responses and helpful solutions.
12 June 2025
Reply from Washtower
Dear Mr. Gurney,
thank you very much for sharing your experience. We are happy to be able to help you with the design of your laundry space and we are delighted to hear that you are satisfied with the final product. We aim to have sattisfied clients and your kind words are very appreciated. We wish you loads of fun doing the laundry in your new space!
Best regards,
Ana - Team Washtower
Reply from Washtower
Dear Sharron,
Thank you very much for your kind review. We are happy to hear that you are satisfied with the quality of our product, and it's also great to know that the delivery process went smoothly.
We hope you enjoy your newly organised laundry space.
Best regards,
Ana - Team Washtower
The finished tower with the washing…
The finished tower with the washing machine installed is excellent.
However we had to have a plinth made to raise it off the floor.
13 July 2025
Reply from Washtower
Dear Mr Dennis,
Thank you very much for sharing your experiences with us. We're happy to read that you're satisfied about the end product.
Enjoy the end result!
Best regards, Ana- team Washtower
Great experience with you in…
Great experience with you in purchasing, there was an issue with 2 damaged draw front from transit, which you rectified straight away and sent out 2 new draw front asap.
Couldn’t be happier with my new wash tower 🙌🏻🙌🏻 thank you
28 June 2025
Reply from Washtower
Dear Mrs Skinner,
Thank you for the kind review! We are very pleased that you are so satisfied with your purchase and had such a good experience with the customer service. We wish you all the best with your new laundry cabinet. Kind regards, Ana - Team Washtower
Great unit, delivery could be improved
The wash tower is great, thought through, solid and good value. I haven’t seen anything similar. Assembly is complex but as long as you follow instructions it is fine.
Only reason this is not 5 star is that the delivery company just left it outside, didn’t knock / ring or notify so I didn’t know it was here. Given delivery is expensive that part was poor.
12 June 2025
Reply from Washtower
Dear Carol,
Thank you so much for your detailed and positive review! We're happy to hear that you find our products solid, well thought through and good value. It's great to know the assembly went smoothly by following the instructions.
We're sorry to hear about your delivery experience. We always aim to improve our processes, and will certainly take your feedback into account.
Enjoy our products, and thank you again for sharing your honest experience!
Best regards,
Ilse - Team Washtower
Great product but assembly instructions unclear at times
A great product that is super sturdy and great for adding additional storage. We've been using it for a little while now and no issues. Came super well wrapped to prevent any damage from overseas delivery. The only negative was that the instructions at times were not super clear or ordered in a non-logical way and led to some head scratching on how to proceed or backtracking a step, but we got there in the end. It was also interesting trying to put the washer in place at a height, but that was an us issue, not a product issue.
25 May 2025
Reply from Washtower
Dear Gemma,
Thank you so much for your positive and detailed review! It's great to hear that you're happy with the sturdiness and the extra storage the product provides. We're also glad to know everything arrived well-protected and undamaged after shipping.
We really appreciate your feedback about the instructions. We'll definitely take that into consideration to further improve the user experience. We're happy to hear it all came together in the end.
Enjoy your purchase and thanks again for sharing your positive experience!
Best regards,
Ilse - Team Washtower
Reply from Washtower
Dear Grace,
Thank you very much for your kind review. We are happy to hear that you are satisfied with our product, and it's also great to know that the delivery process went smoothly.
We hope you enjoy your newly organised laundry space.
Best regards,
Ilse - Team Washtower
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