Read & Never use Wash World
Read & Never use Wash World.
“At Car Wash World Viborg (Falkevej) on 20/12/25 around 9:30 pm, the machine struck the folded driver-side mirror, forcing it into the window. A strong impact followed, cracking the glass and damaging the mirror. Tesla Car Wash Mode was active, and the damage was caused by abnormal lateral pressure from the machine.
I contacted the car wash immediately after the incident. They said there was nothing they could do on the spot " I was on my way to the airport" and advised me to take photos and submit a complaint through their website. They also admitted that they could see on their video that the machine hit my car. I submitted the complaint the next day but received no response.
On 29/12, I called again and was finally informed that all complaints are handled by another company, Van Ameyde—information no one had shared earlier.
I contacted Van Ameyde, who reviewed the case and later told me I must go through my casco insurance because, according to them, I do not have “sufficient evidence” that the machine caused the damage. and that´s based on a call I had with the represenative for the Van Ameyde who admitted that they are not customer care but they are legal entity...
Their position is that unless a customer can personally provide direct proof of the machine causing the damage at the exact moment, they will not take responsibility. Their final suggestion was that I use my own insurance and accept the loss of my bonus—despite the fact that the damage clearly occurred due to their machine.”
Reply from Wash World - Viborg - Falkevej
Hi Adnane,
Thank you for sharing your detailed experience—I'm truly sorry to hear about the situation and the frustration you've faced. I completely understand how upsetting this must be, especially given the circumstances and the impact on your vehicle.
Since you've already submitted a complaint and spoken with both our team and Van Ameyde, the case is now being handled through the proper process for damage claims. Unfortunately, I’m unable to influence or speed up the claims decisions, but if you have additional documentation or questions about the process, I recommend contacting Van Ameyde again directly.
If you need help finding the right contact details or resubmitting any information, I’m more than happy to assist.
