Watchdepots 

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Rated 1 out of 5 stars

Ordered and paid for a watch a week ago. Has not been dispatched. No answer to emails (sent days ago) and phone goes through to hold music with no message. Buyer beware and avoid this seller.

Rated 2 out of 5 stars

Nearly 2 weeks ago i emailed them twice as i am interested in a Tissot PRS516 and i have not received a reply! Checked junk mail and everything. I have decided to pay $200 more and actually go to G... See more

Company replied

Rated 2 out of 5 stars

what i do not like online ordering is the service could not be delivered instantly. Want to inquiry their cash on delivery payment method, Seems like they did not like to pick up phone call straight... See more

Rated 1 out of 5 stars

I have sent a number of emails and left voice messages which were never replied to. It said the watch would be dispatched the same business as the money is received however a week later DHL still hasn... See more

Company details

  1. Watch shop
  2. Clothing Shop

Information provided by various external sources

We retail original timepieces from difference designers brand, including Michael Kors, Marc Jacobs, Calvin Klein, Fossil, Diesel and more. All our watches come with 2 years warranty and 30 days money back guarantee. We directly ship it from Sydney and have convenient telephone and email support from Australia.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

I must admit I was skeptical of the company at first but i was wrong. The amazingly priced watch was delivered really fast and the customer service was faultless. No issues with the watch either. Thank you Watchdepots.

6 May 2015
Unprompted review
Rated 2 out of 5 stars

Bad service, received faulty watch, waited 6 weeks for email response, and am still waiting!

Honestly, the price of the watch was very reasonable. Received the watch in 2 days, however it was faulty (frame/ring around the watch came off from the box). First impression, watch is not authentic! Contacted customer support the next day, spoke to [Name], who got aggressive and defensive over the phone. Requested for another person to call back, spoke to [Name]. He was helpful, explained the cause of the faulty watch, asked to post the watch back and because it was their error, they would refund the postage fee for returning the watch.

Posted the watch back to them. I received it back in one week, fixed. Emailed back to find out about the refund. Got [Name] this time, "your email has been forwarded to the concerned department". Fine.... waited, now it's been 6 weeks, still waiting. Sent another email, now no response at all.

Definitely not buying anything else from them no matter how cheap the price may be. Very poor customer service, cannot be trusted, I still don't know if the watch i bought is authentic . Oh well, mistake learned.

23 April 2015
Unprompted review
Watchdepots logo

Reply from Watchdepots

Hi Smul,

I am deeply sorry for what happened to you. According to our record the repaired watch has been shipped back and received by you.

Sorry for the late reply but it seems you are happy with the watch as you did not respond to our email.

Again I am sorry for the delay. The postage has been refunded to you after the repair as well.

Thank you.

Warm regards,
Kevin
Watchdepots Team.

Rated 5 out of 5 stars

First class service from First Class Watches

First class service from First Class Watches. They accepted a price-match offer for this purchase. Unfortunately, the first delivery had a small manufacturing defect but a replacement was sent out the very next day and it was pre-checked for any cosmetic imperfections. Very pleased with both the service and the watch. I Highly recommended Watchdepotscom

Thanks Watchdepots.com

14 October 2014
Unprompted review
Rated 3 out of 5 stars

Lovely watch

I purchased an MK watch with express shipping. It didn't arrive express however, did receive it eventually and the staff were apologetic about the delay. The watch is nice.

6 June 2014
Unprompted review
Rated 4 out of 5 stars

Worth the risk!

I must admit I was really hesistant to use this company just because I hadn't heard much of them and payment methods did not gurantee protection. However, communication was great I received my watch in 3 days in all packaging plastic watch wrapping certificate of authenticity and the warranty book. I was extremely happy with the end product id certainly recommended them deal with them again! Try them out and you won't be disappointed :))

22 May 2014
Unprompted review
Rated 5 out of 5 stars

another great experience online :)

contacted them before making the purchase over the phone. Their staff is quite knowledgeable with watches and I got all my answers so i made the transaction. Everything was smooth, got the watch in the next 2 days.
It is a black armani watch, ar2453. Everything is just perfect. Very happy customer and will definitely come back for you man.

27 April 2014
Unprompted review
Rated 5 out of 5 stars

a bit slow in delivery but awesome service and lovely watch MK5055

it is probably the first time i write a review outside ebay. Watchdepots.com is a great website with awesome prices. I ordered a watch on 4th April and received it on 14th... Although they told me it was going to be within 7 business days delivery but coz i lived in lane cove, which is just like just next to chastwood so i think it is a bit slow.
Apart from this, their watch is great and I got a MK5055 for my gf and it is just an unbelievable bargain!! She loved the watch!!!

Thank you guys and keep up your good work.

Cheers!

26 April 2014
Unprompted review
Rated 5 out of 5 stars

Give them a go!

I was hesitant to buy from them due to the earlier reviews but I decided to give them a go and I'm glad I did! Sometimes customers can only be bothered to leave a review when they have a bad experience and take good experiences for granted or simply expect them. So I've decided to boost their ratings. I found their communication to be not only amazing and timely but they were also willing to answer all of my queries. My watch arrived within the advertised 10 business days and was beautiful.
I will admit some draw backs are that you can't pay by Paypal and the 3% discount from fb didn't work.
Overall I would highly recommend them as I found the sales staff very accommodating, friendly and always contactable. And most importantly their watches are stunning!

13 March 2014
Unprompted review
Watchdepots logo

Reply from Watchdepots

Dear Megan,

Thank you so much for your review. Currently our facebook like system is not working. We are doing our best trying to fix it asap.

We still not completely decided if we should use paypal. Coz of people trying to abuse paypal system and get the expensive watch as well as claiming the refund.

The longer time for paypal to deposit the payment to our account is also another concerns.

We are happy to give you store credit next time for the compensation of the 3% facebook likes. Please let us know if needed.

Rated 1 out of 5 stars

Run a mile!

Very dishonest an untrustworthy company. Poor service, slow dispatch, not sure if watch is a knock-off. Granted, they are very cheap but do yourself a favour and avoid this company as you may end up getting ripped off as I did.

23 February 2014
Unprompted review
Watchdepots logo

Reply from Watchdepots

Our representative had a smooth communication with you. Below was what happened (please check the screenshots).

ordered and delivered:
http://awesomescreenshot.com/0ec2e7bjd1

return required and watch payment refunded:
https://www.diigo.com/item/image/4gccm/aeib

We had not delayed in dispatch of the watch. We had refunded you the payment promptly after the request.
Our staff member has answered all your questions and given you the best service we can provided.

All of our watches are genuine and authentic, all the original packaging are provided.
We offer exclusive 30 days money back guaranty. Please have utmost confidence in purchasing from us.

Warm regards,
Customer Support Team at watchdepots.com

Rated 2 out of 5 stars

delivery time taken too long

it was too long for the delivery to arrive to my place, 10 days after purchase! I was expecting something sooner than that. I know their based in Sydney, it could be sooner to have it received.

12 February 2014
Unprompted review
Rated 2 out of 5 stars

watchdepots staffs, PLEASE reply to customer sooner !!!!

what i do not like online ordering is the service could not be delivered instantly. Want to inquiry their cash on delivery payment method, Seems like they did not like to pick up phone call straight away, I called up 3 times today and all went to an ending beep. Will try to call them again tomorrow once they are open.

21 November 2013
Unprompted review

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