Watch Gang Reviews 3,987

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and style of the watches they receive, often exceeding their expectations. Many find the subscription service to be an excellent way to build a diverse watch collection, appreciating the excitement of discovering new pieces. The service is frequently described as efficient, with good packaging and a smooth overall experience, leading many to consider future purchases. However, some people mentioned dissatisfaction with the value for money, citing instances where watches received were found to be selling for significantly less than their stated value or the subscription cost. A few other people also felt that the variety was lacking, occasionally receiving repeat designs or watches that did not meet their expectations for uniqueness, especially at higher subscription tiers.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Subscription

Consumers generally express satisfaction with their subscriptions, with many finding the watches received to... See more

Value for money

Customers had ambiguous experiences with value for money, with many expressing disappointment, feeling that... See more

Price

People report ambiguous experiences with price, with some customers finding excellent selections and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was pleasantly surprised with both watches. The subscription watch had one flaw. That would be the silicone wristband. That quality and style of watch at least required leather. Besides that I was e... See more

Rated 5 out of 5 stars

Comparable to buying a mystery box, not knowing what watch you'll get until you open it and so far each watch has been a keeper. Only downside is still hoping to win on Tag Heuer Tuesday or Rolex Frid... See more

Rated 5 out of 5 stars

Watch Gang made selecting a Tier very simple. My 1st Watch came in the time frame that that was given by Watch Gang. Very excited about growing my collection of watches. The opportunity to win a Rolex... See more

Rated 5 out of 5 stars

Fun story! A few weeks ago, I was flying home from Tampa and noticed the person sitting next to me had an incredibly cool watch on his wrist. We casually discussed it during the flight. Upon returning... See more


Company details

  1. Watch shop
  2. Art & Antiques

Written by the company

Discover the thrill of finding your next favorite timepiece. On your schedule. With Watch Gang, you get access to a world of expertly curated watches from both emerging and established brands, delivered right to your door. Whether you're a seasoned collector or just beginning your watch journey, our subscription options let you explore new styles at your own pace, without the guesswork. But it’s not just about the watches. When you join Watch Gang, you become part of the largest and most passionate watch community in the world. Connect with fellow enthusiasts, share your collection, and discover what others are wearing, all while learning more about horology and craftsmanship. Members also enjoy exclusive access to deep discounts, limited-time offers, and surprise drops you won’t find anywhere else. Plus, every active subscriber is automatically entered into weekly watch giveaways, including the chance to win a Rolex, TAG Heuer, or Seiko. (Giveaways are subject to local laws and regulations.) Join Watch Gang today and experience the excitement of discovering new watches, engaging with a vibrant community, and unlocking access to perks and giveaways you won’t find anywhere else. Your next favorite watch is waiting.

Authenticity & Value Guarantee

Authentic watches worth more than you pay. Guaranteed!

All of our watches are certified to be 100% authentic, and every watch is worth more than the cost of its respective subscription plan–guaranteed!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Watch

Even with the weather delays, the watch was delivered in a reasonable time frame. I received a Tonino Carrero for my first watch and I am pleased with the selection. I enjoy the weigh and feel of the watch, the color yellow on the bezel is not my first choice but it works. Overall I am pleasantly surprised with the quality of watch I received at the Black tier. After a few more watch at this level, I will look to upgrade.

5 February 2026
Rated 1 out of 5 stars

Terrible company

Terrible company. WatchGang customer service was absolute garbage from the start. I cancelled a wheel spin purchase before processing due to an emergency and they refused, stating all sales are final. They sent the package requiring a signature for delivery, FedEx signed for it on the second delivery attempt, and the watch disappeared. I provided security camera footage of this and they refused to file a claim with FedEx because I requested my bank refund the money. The keep telling me it takes 3-5 days for their Fraud and Security Department to investigate and we are going on two months.

UPDATE: Here we are in January with no resolution. These clowns refuse to open a claim with FedEx and FedEx wont talk to me since I'm not the shipper. 0/10.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

I spent over 4k in 6 months

I spent over 4k in 6 months, every single piece is either broken or not working. This company needs to be shut down.
Even the wheel is junk! Some pieces have never even worked!

Update 2-12-26
Contacted them as requested, no reply

4 September 2025
Unprompted review
Watch Gang logo

Reply from Watch Gang

Hi Jonathan,

We’re genuinely sorry to read this. What you’ve described sounds incredibly frustrating, especially after investing so much over a short period of time. That's not something we ever want a customer to experience.

If items arrived broken or never worked at all, that’s deeply disappointing, and we completely understand why you’d feel upset. We’d really appreciate the chance to look into this properly and make things right for you.

Please reach out to us at hello@watchgang.com or let us know how to reach you and we’ll contact you directly. Our team is taking this very seriously and will work with you toward a resolution.

Thank you for taking the time to share this. We truly want to help and hope we can turn this around for you.

Rated 5 out of 5 stars

WatchGang is fun to do they have a…

WatchGang is fun to do they have a great selection of watches to try to get on the wheel. I was never really a “watch guy “ until I started spinning the WatchGang wheel. It’s kind of addictive. Only thing is that I keep landing on level 1 watches - after having played 4 times so that is a bit of a bummer but still like the watches I’ve got so far.

23 January 2026
Rated 2 out of 5 stars

My cadola watch i got has condensation…

My cadola watch i got has condensation in it and everything is tighten

18 January 2026
Watch Gang logo

Reply from Watch Gang

Hi David,

Hi, thank you for taking the time to leave a review, and we’re really sorry to hear about the issue with your Cadola watch. Condensation inside the watch is certainly not expected, and we understand how frustrating this must be.

Looks like you already have a ticket open with our support team and they will take care of you. The watches also comes with a warranty. We want to make this right and ensure you’re happy with your purchase.

Rated 5 out of 5 stars

Best choice.

Getting started was easy. My first watch was shipped quickly and it was beautiful. Waiting to see what comes next is exciting. Glad I chose Watch Gang to help me get my collection started!

13 January 2026

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