Watch Harbor Reviews 166

Reply from Watch Harbor

Apr 14, 2026

Thank you for the kind words, we really appreciate it. Glad to hear you enjoyed the experience and landed a watch you are happy with. Hope to see you in a future drop soon.

Reply from Watch Harbor

Published Apr 1, 2026

We’re sorry to hear that you were disappointed with your Mystery Drop, we really want everyone taking part to have a good experience, that's always our main priority. But we have to address some points you have made.

We are very clear across multiple areas, including the website, “How It Works” page, FAQ section, and product description, that more affordable brands such as Avia are part of the mix. In addition, we regularly share videos showcasing these exact watches so customers can see real examples before purchasing. Its almost impossible to miss this information thats all over our website during drop days and all over our social media platforms. And we are very clear there are watches like Avia's in the mix in our community groups with 1000s of people inside of them, which are free to join aswell.

At no point have we claimed that every watch included in a Mystery Drop will match or exceed the purchase price. The entire concept is based on a range of outcome, from entry-level pieces to significantly higher-value watches. Including higher-end or luxury items would simply not be possible if every box guaranteed equal value.

It’s also important to understand that a Mystery Drop is built around varied outcomes. If every watch matched the £119.99 purchase price, it simply wouldn’t be possible to include higher-value pieces, such as luxury watches worth up to £3,000. The model only works because it offers a range, from entry-level to premium.

We always aim to be upfront about this so customers can make an informed decision before purchasing.

If you’d like to discuss your experience further, please feel free to contact us directly, we’re always happy to help.

Reply from Watch Harbor

Updated Mar 28, 2026

Hey Benjamin, we really dont want anyone to have a bad experience with the drops, but I do need to clear a few things up.

We have never scammed anyone, every order is fulfilled, and we’re very open about how the mystery drops work. Brands like Timex have been shown many times as part of the more affordable side of the mix. In fact, there’s a video live right now (March 2nd) showing exactly this:

https://www.youtube.com/watch?v=1AXJ2TUBXUg

This video shows all brand in each category, it was posted to all platforms, on our website and inside community groups.

For the concept to work, and to include higher-end pieces that can be worth £1000–£3000+ there has to be a range of watches in each tier, including more affordable options. We explain this clearly across our website, FAQs, “How It Works” page, and product descriptions.

Also just to clarify, we don’t have a “limited” category, our tiers are Tier 1 (£69) and Tier 2 (£119) and Vintage Only (£149).

As everything mentioned above is something we’re very transparent about before purchase. Feel free to contact the team about this via Whatsapp at anytime to discuss this further.

Kind Regards,
Cameron
Watch Harbor

Reply from Watch Harbor

Updated Mar 26, 2026

Hey Justin, we dont want anyone to have a bad experience with the drops, but I do need to clarify something important here.

We share a vide to all platforms before the drops go live showing all brands in each category:

https://www.youtube.com/watch?v=1AXJ2TUBXUg

We also post tons of videos on all platforms being as transparent as you can possibly get about the drops and how they are hosted:

https://www.youtube.com/watch?v=qLSo0jQNKHI

These videos are very clearly linked on our website aswell mate, I dont understand how it can be misleading, all this information is also clearly written out on the website, and customers tick a box before check out saying they understand all of this?

We have never once claimed that every watch is worth the amount paid for the box, in fact, we openly say the opposite in many of our videos. It would be impossible for the concept to work if every watch matched or exceeded the purchase price, which is why there has to be a mix of values within each tier, including more affordable options.

I’m not sure where you’ve seen that stated, but it isn’t something we advertise or promise. We try to be as transparent as possible about how the drops work across our content, product pages, and FAQs.

If you’re open to it, please reach out to the team directly about this, as it seems like there may be some misinformation here and we’re happy to clear things up properly.

Edit No.1: Jason before you edited this review you stated you were expecting a watch worth the amount you paid as that's apparently what we advertised. This is still incorrect information.

Reply from Watch Harbor

Mar 25, 2026

Really appreciate you taking the time to write this.

You’ve nailed exactly what the concept is about, it’s meant to be fun, but not a blind one. We put a lot of effort into showing what’s in each tier across Instagram and YouTube so people can go in with a clear understanding of what’s possible.

Great to hear you’ve enjoyed being part of multiple drops as well, that continued support genuinely means a lot.

Thanks again, and we’ll keep doing our best to make each drop as exciting as the last.

Reply from Watch Harbor

Mar 25, 2026

Thank you so much for your kind words, we really appreciate you taking the time to share your experience.

We’re glad to hear everything arrived quickly, especially all the way to the US, and that you enjoyed the overall concept. Creating that sense of excitement and anticipation is exactly what we aim for with each drop, so it’s great to know that came through for you.

Cameron will be especially pleased to hear your feedback, providing responsive and reliable service is something we take seriously, so it means a lot when it’s recognised.

We love that you embraced the “roll of the dice” aspect too. That mix of surprise and the chance to land a luxury piece at a great price is what makes the experience unique, and we’re always working to make each drop even better than the last.

Thanks again for your support, and we look forward to having you back for future drops!

Reply from Watch Harbor

Mar 18, 2026

James thank you so much for this review, you have really hit the nail on the head here.

You’ve summed it up perfectly. It’s all about the experience, trying different pieces, and enjoying watches you might not have picked up otherwise. Love hearing that you’ve been happy with what you’ve received so far as well.

Thanks again for the support, it genuinely means a lot, and we’ll keep doing our best to make it even better each month 👊

Cameron
Watch Harbor

Reply from Watch Harbor

Updated Mar 18, 2026

Hey, I’m sorry about the experience you have had, but I do need to respond to a few of these points.

We are not a scam in any way, shape, or form. Every order is fulfilled, and we’re very transparent about how everything works. We show the types of watches and brands included in each category across all of our platforms, so customers can see exactly what’s possible to receive.

All watches are hand-picked, and we make multiple videos every month across different platforms showing how this is done and how the drops are prepared.

I understand it might not have been what you were personally hoping for, but the claims here aren’t accurate. If you’re open to it, feel free to reach out to us directly and we’ll get back to you as soon as possible to help.

Cameron
Watch Harbor

Reply from Watch Harbor

Mar 18, 2026

Hi PK, this genuinely means a lot, thank you for taking the time to write such a detailed review 🙌

You’ve described the whole experience exactly how we hoped it would feel, from the anticipation to opening the box. That element of surprise is what it’s all about, and it’s great to hear you enjoyed it in the right spirit.

Love that you received an Ingersoll automatic as well, solid piece and a nice addition to any collection. It’s exactly that mix of watches, from everyday pieces to higher-end finds, that makes each drop interesting.

Really appreciate the support all the way from the USA too 🇺🇸, and we’ll keep doing our best to make each drop as exciting and worthwhile as possible.

Thanks again, and we’ll see you in the next one 👊

Reply from Watch Harbor

Updated Mar 18, 2026

Hey really appreciate you taking the time to share this man!

First off, sorry again about the delay with Royal Mail, but I’m glad we were able to get it sorted for you and make sure everything got to you safely in the end, especially all the way out to NZ.

And pulling an Omega De Ville is what we love to see, great piece and exactly the kind of result that makes the drops exciting.

Great to hear you enjoyed the whole experience from the packaging to the unboxing as well, that’s a big part of what we’re trying to build.

Thanks again for the support, and we’ll see you in a future drop Aaron!

Reply from Watch Harbor

Mar 18, 2026

Thank you for such a thoughtful review, it’s genuinely appreciated.

It’s great to hear that your first few purchases have gone smoothly and that you’ve found value in what you’ve received. That balance between variety and accessibility is exactly what we aim to offer, especially for collectors who enjoy trying different styles without committing to just one direction.

I’m also really glad you mentioned the customer service side of things. We put a lot of emphasis on being responsive and easy to deal with, so it’s good to know that’s coming across in your experience.

You’re absolutely right about the drops selling out quickly as well. The demand can be high, so the pre-order option is something we’ve tried to keep in place to give people a fair chance to get involved.

Thanks again for the recommendation and the continued support, it means a lot and we look forward to having you involved in future drops.

Reply from Watch Harbor

Mar 17, 2026

Hey, I really appreciate you sharing this.

Just to give a bit of context, we are always very transparent about what can come up in the drops. We show all the brands (including pieces like Timex, Seiko, OMAX, Accurist etc.) across our YouTube and content, and we’ve made quite a few videos explaining how the more affordable watches have to be part of the mix to make the drops viable overall. It would be impossible to offer Omega Speedmasters and many other luxury watches for £119 without including these affordable options, and I do feel like we explain this very clearly on the website, in videos, FAQ pages, our communities etc.

That said, I completely get that you were hoping for something more vintage in Tier 2 but we do show that not all watches in these drops are vintage, hence why we introduced a vintage only category, and I’m sorry it didn’t hit the mark for you this time, especially with the added import costs on your side.

Really do appreciate you giving it a go and taking the time to send your thoughts over 🙏

Reply from Watch Harbor

Mar 17, 2026

Hey Rob, we’ve already spoken privately about this, but I wanted to respond here as well.

We’re definitely not a scam in any way. Every order is fulfilled, and we put a lot of effort into being as transparent as possible about what can be included in each tier. The brands you can receive, including the fact that more affordable options are part of the mix are clearly mentioned across our FAQs, the “How It Works” page, Instagram, YouTube videos, and within our community.

The mystery format does mean there’s a range of watches in each category, which is how the drops are structured and made possible. I do understand it can be frustrating if it’s not what you were personally hoping for.

As mentioned in our messages, I appreciate you raising it and taking the time to share your experience.

Reply from Watch Harbor

Mar 17, 2026

Hey there, I’m sorry you feel that way, but I do want to clear something up.

We don’t buy or source watches from Amazon, ever. All of our watches are professionally sourced and hand picked for the drops, and we’re very transparent about the types of brands and range of pieces that can appear in each tier. That includes more affordable watches, which is something we clearly outline across our FAQs, “How It Works” page, Instagram, YouTube, and within our community.

The mystery format means there’s always going to be a mix within each category, that’s how the drops are structured, but I do understand it can be frustrating if it’s not what you were hoping for.

We’ve fulfilled every order and always aim to be upfront about how it works, so I do appreciate you sharing your thoughts.

Reply from Watch Harbor

Mar 17, 2026

Hi mate,

Really appreciate you being involved since August, that kind of consistency means a lot and it’s class to hear you’ve enjoyed the variety along the way.

That Omega De Ville is a brilliant pull as well, proper timeless piece and a great one to finally land from the luxury side of the drop.

Thank you again for backing us each month and trusting the process, we’ll keep doing everything we can to make each drop better.

Reply from Watch Harbor

Mar 17, 2026

Hi mate,

Really appreciate you taking the time to write this, it means a lot.

Glad to hear everything landed well and that you’re happy with the condition and authenticity, that’s something we put a lot of time into behind the scenes with every single watch before it goes out.

And pulling top brands like Rolex is exactly what makes the drops exciting, so I’m glad you got to experience that side of it.

Also great to hear the customer service side came through properly as well, that’s just as important to us as the watches themselves.

Thank you again for the support and for trusting the process, we’ll keep working to make each drop better than the last.

Reply from Watch Harbor

Mar 17, 2026

Hi mate,

Really appreciate you being involved over the past few months, that kind of continued support genuinely means a lot.

That’s an unbelievable pull as well, the Cartier Tank is a proper iconic piece, so I’m glad it’s gone to someone who actually understands and appreciates it. That’s exactly what we want to see with these drops.

It’s good to hear you’ve experienced the full range as well, from the more affordable pieces through to something like this, that’s the whole concept of it, and when it lands like that it makes it worth it.

Thank you again for backing us and trusting the process each month. We’ll keep pushing to make every drop better.

See you in the next one.

Reply from Watch Harbor

Mar 17, 2026

Hey, I’m really sorry you feel like this, but I do need to address it.

We’re not a scam in any way. Every order is fulfilled, and all watches are checked before being sent out and come with a warranty for peace of mind. That said, issues can occasionally happen during shipping, which is outside of our control.

If there’s a problem with your watch, it absolutely shouldn’t just be going in the bin, just reach out to us and we’ll get it sorted for you properly.

We’re always here to help resolve any genuine issues.

Reply from Watch Harbor

Mar 17, 2026

Hi,

Sorry to hear you feel that way, we definitely don’t want anyone to come away disappointed.

Our Mystery Drops are designed to be a mix of both affordable and higher-end pieces, with all watches allocated at random. Not every watch will be a luxury item, but every piece is authentic, inspected, and falls within the structure shown in our showcase and product description.

We’re always working on improving the experience and making expectations as clear as possible, especially around the range of watches that can be received.

If you’d like, feel free to reach out to us directly and we’re more than happy to take a closer look at your order.

Appreciate the feedback regardless.

Reply from Watch Harbor

Feb 25, 2026

We are genuinely sorry to hear how disappointed you feel with your Premium category box.

We completely understand that when entering a higher tier category, expectations are higher as well. The Premium allocation is structured around a mix of brands within the advertised lineup, with value balanced across the entire drop. Some pieces will sit at the lower end of that tier, while others will significantly exceed the entry price. The allocation itself is fully random.

Before each drop goes live, we publish the full brand lineup on our website and in our showcase video on YouTube so participants can see exactly which brands are included in that category.

Regarding your specific watch, if you believe the model you received does not align with the advertised Premium brand list, please email us your order number and a photo of the piece. We will review it carefully to ensure it was allocated correctly and that there were no errors during packing.

We take concerns like this seriously and we are always willing to investigate individual cases properly.