Watch Home Reviews 

133
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Fraud Alert! I ordered two watches at the end of October. I finally got a tracking number that didn't work with the link they provided. I sent a bunch of emails requesting assistance but never hear... See more

Company replied

Rated 5 out of 5 stars

I ordered the watch of my choice at a fantastic discounted price and received it within 2 days of placing order. I was consistently in touch with customer service through WhatsApp and the advisor... See more

Rated 1 out of 5 stars

Placed order on 9th August. By 13th August we still didn't have despatch confirmation so I emailed and sent WhatsApp message. No reply to either until 15th August when I git notified that bracele... See more

Rated 1 out of 5 stars

Ordered a boss watch and waiting for my parcel for the last 2 days and the tracking number they gave me shows the royal mail hasn't received the parcel. The contact no dosen't work call is not going t... See more

Company details

  1. Watch shop
  2. Fashion accessories shop

Written by the company

Watch Home which is depending on a holding company operating in the watch industry since 1977, aims to bring consumers and quality products together. Watch Home is a retailer of luxury watches with various supply networks and points of sale in many different countries all around the world. Watch Home offers it's valuable experiences gained in e-commerce and watch industry to the customers through the world-famous brands to create a product and marketing concept in line with the dynamics of the age.


Contact info

2.8

Average

TrustScore 3 out of 5

133 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(133)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shambolic.

Shambolic.
Never replied to 3 emails, a WhatsApp number that doesn't deliver and 2 phone numbers that don't even ring.
Yet you say you have 'a team' to answer any queries...
I've not had my watch delivered as it's gone to a different address now, I have no idea where it is.
I emailed you within 2 minutes of placing the order as my address never changed on your system, it reverted back to my old address ad as you never replied to any attempt to contact you to change the address before it was posted I now have no watch and am £165 out of pocket.
#update

Team?? From your 5 day late response this morning it would appear there is only you and no team.
If I ran my business like this I'd have no work.
People, just avoid this company. Look at the reviews first, wish I did.

1 March 2024
Rated 1 out of 5 stars

They showed it will be delivered by…

They showed it will be delivered by Tuesday and it’s already Thursday still no update regarding my Oder .

5 February 2024
Watch Home logo

Reply from Watch Home

Hello Dear Customer,

We are sorry for the delay. Your order is in transit now. It will be delivered tomorrow. You can track below the link:
https://www.royalmail.com/track-your-item#/tracking-results/TN043997380GB

Best Regards

Rated 4 out of 5 stars

I ordered an Armani AR60053 watch

I ordered an Armani AR60053 watch, it was sent, the delivery time was around 7 days in Northern Ireland, what I didn't like is that they didn't send a separate links and I had to order it myself another 2, the watch looks amazing, new and original

5 January 2024
Unprompted review
Rated 5 out of 5 stars

I was very happy I ordered a watch that…

I was very happy I ordered a watch that I really wanted for its design and affordability, on Watch home that was possible, I love Michael Kors designs, there watches are gorgeous.
Delivery was excellent and watch was as expected, and I thank Watch Home.

14 December 2023
Unprompted review
Rated 1 out of 5 stars

Fake Watches. CAUTION

Fake Watch.
No reply from Customer Services email or their WhatsApp.
I eagerly await their reply if they will refund me.
Its a bad fake when it says "24 JEWES" instead of '24 Jewels' on the caseback,
Aa Wonky date wheel and no serial number. The paraphernalia in the box is also clearly not SEIKO spec and printed on recycled paper.
I am disgusted.

13 December 2023
Unprompted review
Rated 3 out of 5 stars

I ordered a seiko watch

I ordered a seiko watch. Once ordered I found out my partner had already purchased one so messaged to cancel order.. I had no reply, received watch and want to send back for a refund. so have emailed letting them know I want a refund and to return but still no communication…

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Purchased via OnBuy site

Purchased via OnBuy site, seller known as FashionStar on this site. Watch was delivered on time as described, within 3 days of purchase. Great value and genuine item. I hand one question that was answered same day. Great service.

7 December 2023
Unprompted review
Rated 1 out of 5 stars

Fraudulent charge

Fraudulent charge, on a multitude of scam warning sites. Number is also disconnected when trying to call, wonder why. Have reported to my bank and the federal fraud website

5 November 2023
Unprompted review
Rated 1 out of 5 stars

YOU HAVE CHARGED MY CREDIT CARD FOR A…

YOU HAVE CHARGED MY CREDIT CARD FOR A PURCHASE I NEVER MADE. i HAVE NEVER EVER VISITED YOUR SITE NOR WILL I EVER DO SO IN THE FUTURE. i HAVE CONTACTED MY BANK ABOUT THIS FRADULENT CHARGE AND EXPECT TO BE RFEUND IMMEDIATELY. I DO NOT WANT TO RECIEVE ANY COMMUNICATION FROM YOU EXCEPT TO TELL ME YOU HAVE REVERSED THE IMPROPER CHARGE TO MY CREDIT CARD AND REFUNDED ME MY MONEY.

2 November 2023
Watch Home logo

Reply from Watch Home

Hello Dear Customer,

We do not understand what you mean. You ordered products with your name and address. We shipped the order in time by DHL Express. It is in transit now. It will be delivered on November 07, 2023 - By the End of the Day. You can track below the link:
https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=6836269484

Could you please remove your feedback? You have no right to harm our business. We do not store any credit card info in our system. We use Shopify Payments. Everything is clear.

Rated 5 out of 5 stars

Fast delivery excellent packing

Fast delivery excellent packing , Pandora bracelet came in a bag within a presentation box and also came with a Pandora gift bag , ladies michael kors watch came in a beautiful michael kors presentation box and beautifully packaged , would definitely buy again

30 October 2023

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