Watch Tag Reviews 100

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

We ordered a much longed for watch for my husband, only to be told 3 weeks later that it was discontinued. The funds were put back in my account, so there was no problem there, but when we checked wi... See more

Rated 1 out of 5 stars

Ordered from this place as it was one of the cheapest of a few companies, but it had the best advertised despatch time 1-2 days. Confirmed delivery date prior to ordering, never arrived. Given a sec... See more

Rated 1 out of 5 stars

Unbelievably poor customer services, Item was ordered, I was assured delivery on a certain date, it wasn't delivered, same thing happened again with the new date. Ultimately the item was deliv... See more

Rated 1 out of 5 stars

Ordered a watch 24th November money was taken out of my account a few days later. 3 weeks later and after a lot of phone calls on my behalf after not receiving any further information and nobody ev... See more

Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gift for hubby

This is the second time I have used watch tag to help keep my husbands watch addiction at bay. I used this website before christmas with no problems so used them again to buy an addition to his watch collection for his bday. This time it was for a Raymond W watch which he had his eye on. I spoke with someone from watch tag who reassured me of the correct model he wanted (i no nothing about watches AT ALL!). It arrived the day before his birthday PHEW! and needless to say - he loves it.
No doubt I will be back to watch tag for yet another watch. I dont understand why someone would want so many watches but then he would say the same about handbags!!!

17 June 2016
Unprompted review
Rated 5 out of 5 stars

Rado watch problem resolved

I purchased a Rado watch from Watchtag in May. When I received the watch all was good and the watch was in working order. A week or so later I noticed that one of the pins on the watch strap had a tendency to fall out. I sent the watch back to Watchtag who assured me that the watch would be fixed and at no extra cost to me. The watch was fixed by Watchtag under their warranty but did take two weeks to get back to me. At first I was a bit miffed that I had to pay for postage but this was later refunded to me when I notified them of this.

All in all Watchtag have dealt with my issue in a professional manner albeit it took a little longer than it should of.

I would use Watchtag again in the future and would recommend them.

17 June 2016
Unprompted review
Rated 1 out of 5 stars

Do not Buy a watch from this place!!!!!!

Do not buy from this website / Company. Summary of events to date below;

* I Purchased a Watch from Watchtag
* The Watch was not working upon reciept
* I informed Watch Tag and they sent a link to the returns document which was completed and returned with the watch.
* I had to pay for the watch to be returned by recorded delivery (£8.50)
* I sent two Email's to watchtag requesting an update on returned watch over a period of 14 days.
* An email was received from Watchtag 1 month after the watch was returned stating the watch has gone for assessment in their warehouse and a decision will be made to either fix or replace the watch within the next two weeks.
* The above email was recieved 4 months ago and I have not had any response to my numerous emails since.
* I have tried to chat online via the website but when I mention my previous order number they do not respond.
* I have sent a recorded letter, prior to commencing legal proceedings, to the address identified within the email recieved from Watchtag which has now been returned by the Royal Mail stating 'addressee gone away'.

I have neither my watch or my refund. I will now be reffering the matter to the police as well as the County Courts in order to retrieve my money. DO NOT buy from this company.

6 June 2016
Rated 5 out of 5 stars

Excellent customer service!

I was buying a watch for my son online and it was late in the evening, Dave popped up on live chat, sent me a link to what I was looking for and gave me a discount code to save me logging into my emails to retrieve it. Made the transaction very easy for me. Highly recommend this company.

11 May 2016
Unprompted review
Rated 5 out of 5 stars

Always good service - 2nd Raymond Weil purchase

I have used watc tag on 2 occasions, both times I orderd a RW watch for my husband. He's a watch nut. I have always found the prices at watch tag to be the best when searching the net but the service I receive is always very good too.

The watch was also great and my husband loves the design.

29 April 2016
Unprompted review
Rated 1 out of 5 stars

No way to communicate

Unbelievably poor customer services,

Item was ordered, I was assured delivery on a certain date, it wasn't delivered, same thing happened again with the new date. Ultimately the item was delivered but 2 WEEKS after it was scheduled.
I could not get through to the company via their phone number, it permanently went to answer phone, with no return phonecalls. No replies to emails, several sent. Only way to communicate was via a live chat and to cross my fingers and hope someone was there.

I would never recommend this website , I am returning the item as not even placed on the cushion on the box, instead it was shoved in the corner. Unacceptable all round.

28 April 2016
Rated 5 out of 5 stars

Great service yet again

I bought a watch for my wife before Christmas and now I have used watchtag for myself. Both times I received great service and the watches were exactly as described. No problems on either occasion. The website is really easy to use - big thumbs up from me. Thank you

28 March 2016
Unprompted review
Rated 5 out of 5 stars

My partners watch

I ordered Armani watch from this website and was very fast at delivering my house. I speak with customer help many times and they help me with to set date and the time. I would like to say it was perfect service and very friendly people. I will use this website again to buy for future.

Thanks to Watchtag :)

24 March 2016
Unprompted review
Rated 5 out of 5 stars

Gucci Watch

I have used watchtag now a few times to add to my watch collection. My latest order from them was for a Gucci G-Timeless - this watch was over £100 cheaper coming from watchtag. Watch arrived with all paperwork an box etc. everything you would expect.

I will be using watchtag again - keep up the good work and thanks!

24 March 2016
Unprompted review
Rated 5 out of 5 stars

Paul H's review

Great site and excellent prices , my only gripe was I received a discount off and was to to add the code at checkout , but there is no option to enter it :-(

2 December 2015
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Recieved my watch from Watch Tag the other day. First purchase from the company and will definitely be ordering again, already ordering more products for Christmas.

Amazing customer service. Stunning watch. This company exceeded my expectations.

27 November 2015
Unprompted review
Rated 5 out of 5 stars

Awful.

It was honestly the worse online shopping experience i've had! My item never came, eventhough after multiple times of contacting them and them saying yes it's on its way, or its been delayed so we've paid for express delivery so it will get to you on time. They refunded me the money but it was a waste of my time.

25 November 2015
Unprompted review
Rated 5 out of 5 stars

3 Watches from this company

I'm a watch nut and shop quite often for watches both online and on the high street. I have used watchtag for 3 watches now. Each time the watch has been delivered quickly to my office - reason for using watchtag originally was their prices. Every time I get good service and have never had problem with them. Highly recomeneded company.

25 November 2015
Unprompted review
Rated 5 out of 5 stars

Really good value and easy to use website

Looking for a particular watch for a Christmas present. It was the best price we could find on the web and represented considerable savings from other suppliers. The website was easy to use and also provided a further discount code making the item even better value. All round, a very good experience.

25 November 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look