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Company details

  1. Internet marketing service
  2. Online marketing agency
  3. Software company

Written by the company

Watch Them Live helps you to turn every visitor into a customer. We’re a Team of Savvy Marketers, Passionate about Helping Online Businesses Grow. We offer tools, heatmaps, and session replay that make it easy for eCommerce websites to understand user behaviors just by a glance. We believe in representing data in a simpler but more effective way. UX designers, product managers, and marketers can use WTL to create a smooth customer journey throughout their website.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Watch Them Live is a great tool

Watch Them Live is a great tool. It integrates with most platforms besides WordPress.We use Watchthem.live daily for both product development insights and support.we can observe new behaviors after we release new versions in real-time. It’s amazing!

19 September 2021
Unprompted review
Rated 5 out of 5 stars

We use Watchthem.live to monitor user…

We use Watchthem.live to monitor user sessions to identify any usability challenges that our customers might be facing. These challenges could be related to bugs or confusing design. Through these sessions, we are able to find out where customers are getting stuck and test and build improvements to streamline problematic parts of our site.

6 September 2021
Unprompted review
Rated 5 out of 5 stars

Watchthem.live is being used for…

Watchthem.live is being used for session recording and heatmaps to understand how people are using our website. Analysts and product managers use the tool to get a deeper understanding of the more quantitative results from web analytics. By understanding how people are navigating the site, it gives more insight into what content is useful and what content is not. Polls enable us to send questions directly to customers and quickly get answers to questions we're interested in.

5 September 2021
Unprompted review
Rated 1 out of 5 stars

We received an abusive message from…

We received an abusive message from this company out of the blue. No idea why they contacted us, we had never contacted them or had any dealings with them.

They sent us an unsolicited email us telling us our site was 'not very good' and we didn't know what we were doing (I can't repeat the exact langauge they used), and then proceeded to tell us they could help.

A very strange and aggressive message. We actually already use a similar (and better) service to theirs. I'm not sure if one of their staff was just having a bad day and purposely trying to damage the comapny reputation, or whether this was some poorly thought out marketing strategy, either way, I'd definitely mark this as a company to avoid.

28 May 2021
Unprompted review
WatchThemLive logo

Reply from WatchThemLive

Sorry to hear this. It seems one of the affiliate marketers out there used our affiliate program on his own to send this email to you. We are totally unaware of the message. We have made sure no one else can abuse our brand and program any more to send such email to anyone.

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