Water Babies - Essex Reviews 

31
TrustScore 4.5 out of 5

4.4

Water Babies Office, RM11 1AQ Hornchurch, Essex, GB


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Rated 5 out of 5 stars

My now 10 month old has been loving her swimming classes. It has become one of the highlights of her week! I love how helpful, accommodating and kind the instructors to both parents and children. The... See more

Company replied

Rated 5 out of 5 stars

We’ve attended three lessons so far for our four month old and he is already thriving! He has so much more confidence to play and splash at bath time and when we are on the poolside waiting for his l... See more

Company replied

Rated 4 out of 5 stars

We love water babies and have been using them since my son was 3 months old and he is 3 years now. Katherine is great with my son and he loves his lessons with her. The only downfall is that they are... See more

Rated 5 out of 5 stars

We have had an amazing experience with Water Babies. Our eldest daughter started when she was just 6 months old and continued until she turned 4 years old. Now our youngest started at 3 month... See more

Company replied


Company details

  1. #13 of 19 best companies in Class
  2. #2 of 2 best companies in Swimming Club

About Water Babies - Essex

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, RM11 1AQ, Hornchurch, Essex, United Kingdom

  • 01708 444 345

4.4

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.4

All reviews

(31)

936 reviews in the last 12 months

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Rated 5 out of 5 stars

My now 10 month old has been loving her…

My now 10 month old has been loving her swimming classes. It has become one of the highlights of her week! I love how helpful, accommodating and kind the instructors to both parents and children. The lessons are well prepared and taught.

19 July 2026
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Reply from Water Babies - Essex

We're so happy to hear that swimming classes are a highlight of your little one's week! It's wonderful that our instructors are making such a positive impact with their helpfulness and kindness. We're glad you appreciate the well-prepared lessons.

Water Babies

Rated 5 out of 5 stars

Four Years Later, We Came Back for Our Second Daughter

We have had an amazing experience with Water Babies.

Our eldest daughter started when she was just 6 months old and continued until she turned 4 years old. Now our youngest started at 3 months old, is now 1 year old, and she still absolutely loves her lessons.

We have been incredibly lucky to have Jennifer as the teacher for both of our daughters. She is knowledgeable, patient, caring, and brilliant with the children. She always creates a calm, fun, and supportive environment, and it’s clear how passionate she is about helping little ones develop confidence in the water.

Over the years, I have tried switching to cheaper swimming classes, but I always found myself coming back to Water Babies. Although it is more expensive than some alternatives, you really do get what you pay for. Water Babies is so much more than just swimming lessons—they teach children vital water safety skills while building their confidence and enjoyment of the water from a very young age.

Looking back, choosing Water Babies for both of my daughters is one of the best decisions we made. I would highly recommend it to any parent.

19 July 2026
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Reply from Water Babies - Essex

We are so incredibly happy to hear about your wonderful journey with us and your daughters! It's truly rewarding to know that both your eldest and youngest have thrived in their lessons, developing confidence and vital water safety skills. We are especially proud to hear such glowing feedback about our instructors and the supportive environment they create. Your loyalty and understanding of the value we provide mean a great deal to us. Thank you for sharing such a heartwarming recommendation; it truly brightens our day.

Water Babies

Rated 5 out of 5 stars

5* Instructor

We’ve attended three lessons so far for our four month old and he is already thriving! He has so much more confidence to play and splash at bath time and when we are on the poolside waiting for his lesson to start he is itching to get in. We’re very grateful to our instructor Vicki who is very welcoming and informative - she really helped soothe the anxiety of allowing our baby to be submerged underwater! She makes every lesson a fun and interactive time for our little one and couldn’t be happier with the progress our son has shown already. Thank you so much Vicki!!

27 June 2026
Unprompted review
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Reply from Water Babies - Essex

Thank you for sharing such a wonderful review! It's fantastic to hear that your little one is already showing so much confidence and enjoyment in the water. We are thrilled that you're seeing such great progress and that the lessons are a positive experience for your family.

Water Babies

Rated 4 out of 5 stars

We love water babies and have been…

We love water babies and have been using them since my son was 3 months old and he is 3 years now. Katherine is great with my son and he loves his lessons with her. The only downfall is that they are the most expensive lessons in the area. We just find it hard to leave because of Katherine and her rapport with my son. Office staff are always quick to respond to queries and helpful and polite. Again, it would be great if we didn’t have to ask for the swim badges at each stage and they were handed to us at the lessons or posted out without having to ask.

14 June 2026
Rated 3 out of 5 stars

Waterbabies - Newbury School

Dora, the teacher is fantastic and the class is great.
However classes feels overcrowded with 5-6 babies.
In my opinion, lessons are pricey and the fair number of babies in one class would be 3.

26 April 2026
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Reply from Water Babies - Essex

Hello, thanks so much for your feedback about our lessons. We always appreciate it. thanks

Rated 5 out of 5 stars

Thank you Waterbabies

My daughter loves her swimming lessons. I would highly recommend waterbabies to anyone. My daughter started when she was 3 months and she already learnt so much
Thank you to Jill our first swimming teacher and tank you to all the staff to waterbabies xx

12 April 2026
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Reply from Water Babies - Essex

Thank you for your kind words. We are thrilled to hear that your child is enjoying our program and gaining confidence in the water. We strive to create a positive and supportive environment for both children and parents, and we are happy to hear that our instructor has made you feel comfortable. We appreciate your recommendation and look forward to seeing you again soon.

Rated 3 out of 5 stars

Increased water confidence but can be improved

Positive: Waterbabies classes have been useful to increase water confidence - but having been to different locations for classes, there is a huge difference between instructors as to how they approach/ communicate with babies. Instructors at ravensbourne location make the class more fun and have a very positive/ smiley approach with babies.
Negative: swimming pool at Romford brewery can be cold for babies- often see babies shivering through the class. Also put off by the way payments are dealt with for classes. They take payments in advance and if you cannot go to a class either due to sickness or planned holiday they do not refund the money or use that money towards payment in the next month. Instead you build up tokens which you csn use to book extra classes. This is not ideal if you cannot make any of the other class timings they offer in the week.

12 April 2026
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Reply from Water Babies - Essex

We appreciate your feedback on the Water Babies classes. We're glad the classes improved your baby's water confidence and that you enjoyed the lessons. Teachers are all trained the same but individual personalities do of course come across differently. The pool temperature at Romford Nuffield runs at a constant 30 degrees which is ample for babies but some do feel the cold more than others.
Our catch up token system is there as a goodwill gesture should you need to miss a lesson due to illness or holidays one that we feel is fair and not something offered by most swim schools. We are sorry that it did not meet your needs and hope you have found somewhere else to swim with your child, thanks

Water Babies

Rated 5 out of 5 stars

Vicki is an excellent teacher

Vicki is an excellent teacher. She carefully breaks down each activity and explains to parents the importance of every swimming task, as well as how it supports the children’s next steps.

My little one absolutely loves swimming lessons with Vicki—she makes them fun and engaging. We look forward to them every week.

He started swimming a little later than others, but Vicki has been incredibly supportive, providing helpful strategies we could use at home to build his confidence and overcome his fear of water

22 March 2026
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Reply from Water Babies - Essex

We're so glad your little one enjoys swimming lessons! It's wonderful to hear that the activities are helpful and engaging, and that the strategies provided have built confidence. We appreciate your feedback about Vicki too we will be sure to pass it on!

Water Babies

Rated 5 out of 5 stars

Our instructor Vicky is so kind

Our instructor Vicky is so kind, patient, and a really clear teacher. She makes the lessons fun for me and my baby and has eased my nerves since the moment we started!

22 March 2026
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Reply from Water Babies - Essex

We're so glad to hear that you and your baby are having fun in our lessons! It's great to know our instructor has eased your nerves and is so supportive.

Water Babies

Rated 1 out of 5 stars

We had high expectations of this…

We had high expectations of this swimming club because my older son previously attended and had a great experience. Unfortunately, my younger son’s experience was very different.

He struggled to settle and cried during classes, which is normal for babies, but I felt the teacher was unfair and unsupportive. Instead of feeling reassured, I felt excluded and unwelcome, and on several occasions felt pressured to leave the class.

Despite paying monthly fees, we couldn’t attend regularly and were not offered catch-up lessons. Communication from the office felt half-hearted, and although I was promised follow-up calls about my concerns, none ever happened. The final response I received about missing a class was dismissive, which led me to leave.

It is a nice school with good facilities, but parents should be aware that the level of support and understanding may not meet expectations for all children.

18 January 2026
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Reply from Water Babies - Essex

We appreciate you sharing your experience. We're sorry your younger son's experience differed from your older son's. It's regrettable to hear you felt unsupported by the teacher and that communication was lacking. We have addressed your concerns via email/phone about class support and communication to improve our services. Thank you for your feedback.

Water Babies

Rated 5 out of 5 stars

Great lessons!

The lessons are well structured, Aisha is a great instructor.

18 January 2026
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Reply from Water Babies - Essex

We're happy to hear that you found the lessons well-structured and the instructor great. Thank you for your positive feedback!

Water Babies

Rated 5 out of 5 stars

Highly recommend Water Babies

This is a fantastic course and gets babies used to water. My child absolutely loves the swimming lessons. In particular, the instructor Aisha has been great. I would highly recommend this course for babies.

7 December 2025
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Reply from Water Babies - Essex

We're happy to hear that your child loves our swimming lessons! It's great to know the course is effective and that the instructor made such a positive impact. We appreciate your recommendation!

Water Babies

Rated 3 out of 5 stars

Although I really liked the lessons

Although I really liked the lessons, the flexibility of changing time slot when needed and the opportunity to catch up when you can't make it. I have too say it is really expensive overall and felt trick into an underwater photoshoot that costed way more than explained at first. £125 minimum for 1 picture. Really disappointing as I really liked the swim teachers but unfortunately I won't sign up for more lessons in the future. Great to start with a young baby though, but when older better going to a leisure center

7 September 2025
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Reply from Water Babies - Essex

We appreciate your feedback on the lessons, flexibility, and teachers. We're sorry the photoshoot's cost was unexpected and that it impacted your experience. We'll review our communication regarding pricing to ensure clarity. Thank you for your insights.

Water Babies

Rated 5 out of 5 stars

We love sune and the water babies…

We love sune and the water babies lessons each week.
The pool can be a little chilly for my 9 month old

14 December 2025
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Reply from Water Babies - Essex

We're glad you love the lessons! We appreciate your feedback regarding the pool temperature for your little one and will look into it.

Water Babies

Rated 5 out of 5 stars

Instructors are key

Vicky has been a brilliant instructor for building my confidence as a first time mum and masons safety skills in the water. Every session Mason has loved and gave 100%. He has developed his skills easily and with a smile on his face.

17 November 2025
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Reply from Water Babies - Essex

We appreciate you sharing your experience! It's wonderful to hear how much your little one enjoys the sessions and is developing water safety skills. We're glad the instructor helped build your confidence as a first-time mum.

Water Babies

Rated 5 out of 5 stars

Vicki is amazing teacher so welcoming…

Vicki is amazing teacher so welcoming and friendly and gives parent the confidence with the babies!

24 November 2025
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Reply from Water Babies - Essex

We're so happy to hear that you found the teacher welcoming and friendly! It means a lot that we gave you confidence with your baby. Thanks for your feedback!

Water Babies

Rated 5 out of 5 stars

Amazing

This was our first set of swimming lessons and the teacher is amazing! My daughter has confidence in the water and loves her swimming lessons.
The teacher uses songs to teach the children which my daughter not only loves but allows her to learn to be safe in the water. We will be continuing our lessons.

3 August 2025
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Reply from Water Babies - Essex

We're happy to hear that your daughter gained confidence and loves her lessons! It's great to know she enjoys learning water safety through songs. Thank you for your positive feedback; we appreciate it!

Water Babies

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