Water Babies - London North Reviews 

44
TrustScore 4 out of 5

4.2

Water Babies Office, N20 0HE London, London North, GB


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Rated 5 out of 5 stars

Water Babies has become the highlight of both me and my partner's week, as well as our son Henry's. Sally is brilliant at providing a safe and enjoyable environment, showing genuine love and car... See more

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Rated 5 out of 5 stars

We have tried both leisure centre and water babies swimming. Water babies is more expensive but the quality of the lessons, 1-1 support and small classes is higher so worth the money. Our son loves hi... See more

Company replied

Rated 5 out of 5 stars

I enrolled my little one to Water Babies when she’s about 15 months, and it was the best decision. We have seen so much improvements in her confidence in the water. If you’re thinking of getting your... See more

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Rated 5 out of 5 stars

We love coming to our Waterbabies classes on Sunday morning with Bernie! Bernie is so patient and passionate about the lessons. Zura has a great time, and for young children the lessons repeat with sl... See more

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Company details

  1. #13 of 19 best companies in Class
  2. #2 of 2 best companies in Swimming Club

About Water Babies - London North

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, N20 0HE, London, London North, United Kingdom

  • 0203 617 8823

4.2

Great

TrustScore 4 out of 5

44 reviews

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4.2

All reviews

(44)

941 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience for the little ones…

Great experience for the little ones learning swimming from baby to little humans. The teaching is great!

5 July 2026
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Reply from Water Babies - London North

We're so glad to hear your little ones are enjoying learning to swim with us! We appreciate your kind words about our teaching.

Water Babies

Rated 5 out of 5 stars

Water Babies has become the highlight of our week!

Water Babies has become the highlight of both me and my partner's week, as well as our son Henry's.

Sally is brilliant at providing a safe and enjoyable environment, showing genuine love and care for all the children in the pool.

It brings us a lot of joy to see how Henry is improving week by week, and we recommend Water Babies to all our friends.

26 July 2026
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Reply from Water Babies - London North

It's wonderful to hear that our classes have become such a highlight for your family! We are so pleased that your little one is enjoying their time in the pool and that you're seeing such great progress. Thank you for recommending us to your friends, if you get your friends to quote your name when you book then you will get a free lesson and they will get a free lesson!

Water Babies

Rated 5 out of 5 stars

Friendly and Professionalism

We are enjoying the swimming lessons, friendly staff and very good teachers.

5 July 2026
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Reply from Water Babies - London North

We are so delighted to hear that you are enjoying the swimming lessons! It's wonderful to know that our friendly staff and excellent teachers are making a positive impact.

Water Babies

Rated 5 out of 5 stars

Bethany is such a star!

We really enjoy our swimming lessons, and our son always has such a lovely time. Bethany is absolutely amazing — she’s warm, patient, encouraging, and makes every lesson so enjoyable. She creates such a positive environment, and it’s been wonderful seeing our son grow in confidence and have so much fun in the water. We’re so grateful to have such a fantastic instructor!

18 June 2026
Unprompted review
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Reply from Water Babies - London North

Thank you so much for your wonderful feedback about your classes with Bethany! We are absolutely thrilled to hear how much your son enjoys his swimming lessons and how much fun he's having. It's fantastic to know that he is growing in confidence in the water.

Water Babies

Rated 5 out of 5 stars

Water Babies is excellent

Water Babies was initially a little difficult to book, as the weekend sessions were fully booked, but the communication throughout that period was excellent and kept us well informed. Once we started, we found the instructor to be fantastic, with well-structured lessons and clear progression each week. Our baby daughter is really enjoying the classes and has grown in confidence in the water. We’re very pleased with our experience and would happily recommend Water Babies

14 June 2026
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Reply from Water Babies - London North

We are so pleased to hear that your little one is enjoying the classes and growing in confidence! We appreciate your kind words about our communication and instructors. Thank you for your wonderful recommendation!

Water Babies

Rated 3 out of 5 stars

Class teacher was amazing, pool maintenance not so much

Class teacher was amazing, pool maintenance not so much. My son was regularly getting sick after swimming, and after the last time got hospitalised with bronchitis. I know it’s from the chlorine levels in the pool because he is always at home and doesn’t go to nursery or meet other toddler often.

Overall the classes were always nice but it’s extremely frustrating that they don’t provide refund even at times where you have accumulated high number of catch up class due to your child’s sickness. What do you do when you have over 6 catch up lessons and have to pay for your regular classes each month and use those catch up sessions on top of your usual schedule?! I mean if you are a working parent using them all become impossible. I wouldn’t recommend after being with them for so long, be sure you’re committed.

24 May 2026
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Reply from Water Babies - London North

Thank you for taking the time to share your feedback. We are very sorry to hear about your son's illness and understand how concerning and challenging this must have been for your family.

We take all concerns regarding our lessons and pool facilities extremely seriously. As part of our standard operating procedures, chlorine levels are tested at multiple points before and throughout each day of lessons. We would not run classes if levels fell outside the required parameters.

We have reached out to you directly to better understand your concerns and discuss applying credits as a gesture of goodwill, as we were not previously aware of the full extent of the situation you have described.

We value feedback from all our families and are committed to providing the best possible experience for both parents and little ones. Thank you again for bringing your concerns to our attention. We look forward to speaking with you soon.

Water Babies

Rated 5 out of 5 stars

Best learning experience

I enrolled my little one to Water Babies when she’s about 15 months, and it was the best decision. We have seen so much improvements in her confidence in the water. If you’re thinking of getting your child into a swimming lesson, make sure to consider choosing the Water Babies. The teachers are highly skilled and trained! She enjoys Carmel’s class so much and so, Ana’s class whenever she needs a catch up class. 😊Water Babies highly recommended.

24 May 2026
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Reply from Water Babies - London North

We're so happy to hear your little one is thriving in the water and gaining confidence! It's wonderful to know our instructors are making such a positive impact and we're excited to see how your little one progresses even further as you continue with the lessons! Thank you for your lovely feedback.

Water Babies North London

Rated 5 out of 5 stars

Very pricey but worth every penny!

Very pricey but worth every penny!
Seeing my baby flourish as each week goes by is so beautiful. He is so happy in the water and now understands that if I say his name followed by 'are you ready, go', that water will be go on his face, and so he closes his eyes. Its so magical what he's learning. Swimming is an essential skill and I have peace of mind that eventually he will be a confident swimmer that will keep himself safe (e.g. to hold on to the rail if he falls in).

17 May 2026
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Reply from Water Babies - London North

Thank you for your wonderful 5-star review! We are so happy to hear how much you value the experience and the progress your baby is making. It's truly rewarding to know that our lessons are helping your little one develop such important skills and confidence in the water. We appreciate you sharing this journey with us :)

Water Babies

Rated 5 out of 5 stars

My daughter loves each lesson

My daughter loves each lesson. Our teacher Alex is amazing with the kids.

10 May 2026
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Reply from Water Babies - London North

We're so happy your daughter loves her lessons! We appreciate your kind words.

Water Babies

Rated 5 out of 5 stars

High quality, engaging for little ones

We have tried both leisure centre and water babies swimming. Water babies is more expensive but the quality of the lessons, 1-1 support and small classes is higher so worth the money. Our son loves his weekly trip to the pool and is progressing well with new skills. Especially like the water and poolside safety components.

3 May 2026
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Reply from Water Babies - London North

We're happy to hear that our lessons, support, and class sizes are worth the investment for your family. It's great to know your son enjoys his time in the pool and is developing new skills, especially regarding water safety. Thank you for your feedback :)
Water Babies

Rated 5 out of 5 stars

Amazing team

Amazing team! My son continues to improve his swimming techniques and absolutely loves his teachers. We have had Bethany in the past and now Alex and both are amazing 🤩. Thank you everyone.

19 April 2026
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Reply from Water Babies - London North

We're happy to hear that your son is improving and enjoying his lessons. It's great to know our team is making a positive impact on his swimming journey. Thank you!

Water Babies

Rated 5 out of 5 stars

My son loves his swimming lessons!

My son loves his swimming lessons!

2 March 2026
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Reply from Water Babies - London North

We're so happy to hear that your son enjoys his swimming lessons. Thank you for sharing this positive feedback with us!

Water Babies

Rated 5 out of 5 stars

Great introduction to swimming

Great introduction to swimming. I've used for both my son (now 4) and my baby daughter. Teachers are friendly and knowledgeable. The lessons have prepared my son well for lessons for older children. I would recommend.

29 March 2026
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Reply from Water Babies - London North

Thank you so much for your kind words and wonderful feedback! We’re absolutely delighted to hear that you’ve been enjoying your lessons with us, it truly means a lot to our team.

If you’d like to share the experience, don’t forget that when you refer a friend, you’ll both receive a free lesson. It’s our way of saying thank you for spreading the joy of Water Babies!

We look forward to seeing you both in the pool again soon :)

Warm regards,
The Water Babies North London Team

Rated 5 out of 5 stars

Great experience

My son loves his weekly swimming lesson, he’s progressing really well and enjoys being in the water

23 March 2026
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Reply from Water Babies - London North

We're happy to hear that your son enjoys his swimming lessons and is progressing well on his Water Babies journey. Thank you for sharing this positive feedback with us, your teacher Meghan will be delighted!

Water Babies

Rated 5 out of 5 stars

Nat our swimming instructor is just…

Nat our swimming instructor is just fabulous. She is fun & so engaging for the children. She makes the sessions so enjoyable. She is caring, supportive , encouraging of every child’s needs in the pool as they are all at slightly different levels. such a great teacher

22 February 2026
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Reply from Water Babies - London North

We're delighted to hear that Natalie creates such a positive and engaging environment for the children. Thank you for sharing your feedback about her caring and supportive approach. Natalie will be thrilled to know the positive impact she has made!
Thank you :)
Water Babies

Rated 2 out of 5 stars

Varied lessons initially

Varied lessons initially, now very repetitive, also inconsistent teachers every week.
NOT value for money, very expensive for a 30 min session.
Difficult to book catch up lessons, only available on select days.

16 February 2026
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Reply from Water Babies - London North

Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent experience with Water Babies hasn’t met your expectations.

Our lesson plans are designed to build skills progressively through repetition and gradual introduction of new skills, as consistency is key in helping little ones gain water confidence and technique. That said, sessions should always feel engaging and varied, so we’re disappointed to hear this hasn’t been your experience.

Regarding teachers, while we occasionally need to rotate instructors due to unforeseen circumstances, we always aim to provide continuity wherever possible. We understand how important familiar faces are for both parents and children.

We also appreciate your comments about value and catch-up lesson availability. Catch-up lessons are subject to availability, and we’re continually reviewing how we can improve this for families. While you can view catch up class options on your Parent Portal, you can always contact us directly and we may be able to find alternative options that may be more convenient for you.

We have tried to contact you directly to see how we can support you going forward. Please feel free to email us at jumpin@waterbabies.co.uk with your child’s class details or call us on 02036178823 so we can look into this further.

Thank you again for your feedback — it helps us continue to improve.

Warm regards,
The Water Babies North London Team

Rated 5 out of 5 stars

We’ve had the most amazing experience…

We’ve had the most amazing experience with Water Babies. The lessons are so well structured, fun, and confidence-building, and the instructors are absolutely fantastic—calm, encouraging, and brilliant with babies.

It’s been such a special bonding experience for us as parents too. The songs, routines, and gentle approach make every session something we genuinely look forward to.

We feel completely safe and supported, and would and have highly recommend Water Babies to other parents wanting a positive, nurturing introduction to swimming for their little one!

26 January 2026
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Reply from Water Babies - London North

We're happy to hear that you've had such an amazing experience with our lessons. It's wonderful to know that they're well-structured, fun, and confidence-building for your little one. We appreciate your kind words regarding our instructors and the special bonding experience you've had. Thank you for recommending us!

Water Babies

Rated 5 out of 5 stars

Great sessions

Great sessions!
Staff are welcoming and understanding and don’t put any pressure on you especially when baby is not wanting to engage. Great value for money and so may options of days and times and places. The option to book a swim at another session when your little one is absent is also great.

26 January 2026
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Reply from Water Babies - London North

We're glad you enjoyed your experience! It's great to hear that our staff made you feel welcome and that you found our sessions valuable and flexible. Thank you for your positive feedback :)

Water Babies

Rated 5 out of 5 stars

Carmel is an amazing teacher!

Carmel is an amazing teacher!

18 January 2026
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Reply from Water Babies - London North

We're so glad you had an amazing experience with your teacher Carmel. Thank you for letting us know!

Water Babies

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