Waterdrop Reviews 

I had issues with the redemption of my reward points. Throughout the process, I had the pleasure of dealing with Beria G., who provided outstanding service with great diligence, the highest level of professionalism, and genuine compassion.
After the issue was resolved, he also sent me a thoughtful gift, which was a very kind and appreciated gesture and a lovely reflection of the care and consideration he showed throughout the entire process. Beria deserves 6/5 big shining stars. However, while the reward point is a great way of building customer loyalty, the redemption process lacks clarity and transparency, and for this reason I give it 3 stars. It appears that there may be a limit on the number of reward points that can be redeemed per purchase or based on the purchase amount, but this is not clearly explained in the policies policies. Once a certain undefined threshold is reached, additional point redemptions will be blocked even though the points are still deducted.
A clear redemption policy and greater transparency would be very helpful for customers and would only enhance the company’s reputation.

Love the products. Didn't know you had to become a Member in order to get the referral. I had someone refer me, but since we weren't "Members" we didn't get the credit. You should not allow a person to refer with a code if you have to be a member first.

Despite an issue with the machine Owen @ customer services was very helpful & went out of his way to have the issue resolved & kept me up to date with the progress.
Thank you

I'm so happy that I went with water drop as my water filter because the customer service is top tier! Karina was so helpful. I'd owned my water drop for over a year when it just stopped working. I reached out to water drop and sent them the requested videos of what was happening so they could troubleshoot. I got an email the next day that a new pump was being sent to me free of charge. I'm so satisfied with the outcome because I genuinely do love my filter. Thank you Karina!

I bought a Waterdrop reverse osmosis machine in Jan. I loved it until it started to leak this month in July. I reached out to customer service and was helped by Owen. He helped me troubleshoot by reviewing my video of the leak. When that didn't work, he gave me instructions for an exchange. His response time was never more that one day and instructions were clear and concise. I have been very happy with how Waterdrop responded. I now have a new machine that I am certain I will like just as much.

Very attentive Anna. She responded quick to all the comunications and provide a solution for the problem.

Stellar customer service. Lene was quick to respond and very helpful with clear instructions when I needed to change my order. I still need to install the RO filter, but I am confident that it will be great. Customer satisfaction seems to be a high priority at Waterdrop.

Customer Service Rep Karina is outstanding! Fast replies and ensuring my Waterdrop product is up and running fine. Ive been super impressed and I cant be more grateful that this process of getting a new water tank for my filter has been painless. Thank you again Karina.

I absolutely love my Waterdrop A2 — having instant hot and cold purified water on my countertop has been a game changer for my daily routine. The water quality is noticeably better and the system is so easy to use.

When I ran into a mechanical issue, I was a little worried, but the customer service team were absolutely amazing — responsive, helpful, and genuinely caring. They turned what could have been a frustrating experience into a really positive one.

Highly recommend Waterdrop, not just for the product but for the outstanding support behind it. ⭐⭐⭐⭐⭐

I had a problem with removing my filter on the X16 RO system. Doreen the customer service rep was just amazing! She followed up frequently along the entire process and was able to send me a custom wrench to correct the issue. She delivered the best customer service I have ever received! 5 stars is too little for her! If the rest of Waterdrop is like Doreen I highly recommend doing business with them

Filters were shipped only in their factory box, they were very beat up when they got here. They should be overpacked especially since they should be sterile and clean when installed.

Only two weeks in but consider the Waterdrop X12 system outstanding - great 3:1 pure to waste water ratio, purification removing almost 100% of TDS, and alkalization process adds back a few important minerals for PH and amazing taste. We did have a challenge with installation, with the distribution valve creating a loud high pitched whisting noise. It took a bit of troubleshooting with the CS team but they were quite response, we removed the distribution valve and problem solved. Doreen was especially helpful in problem resolution.

Hi the whole family and guest adore your product, the taste of the water is remarkable and we are certain that it is on the healthiest level. We recommend it to everyone that wants to have a healthy life with pure water that is essential every day.
Also the customer service is exceptional, we had great support by Beria , a member of your team that everyone would like to have in their own.

Continue with great professionalism!

I had an excellent experience with Waterdrop customer service, thanks to Doreen. Her customer service was impeccable — she was friendly, professional, responsive and genuinely helpful throughout.

She made the whole process easy and handled my query with real care and attention. It’s rare to receive such a high standard of service, and Doreen is a real credit to Waterdrop. Thank you!

Great product and excellent customer service! Becky with Waterdrop did an excellent job of handling an issue that we had with speed and professionalism. They make a great product and stand behind it 100%.

First, I'll start with opinions about the site. I am very impressed by Ms. Lene's approach to the client. My case, which I asked for, was solved in one day. My discount that was not included in the purchase was added immediately to my KLARNA payment! In general, how understandable and respectful Ms. Lene contacted me deserves praise from her superiors. I'm sure that if other online stores/companies approached customers in this way, it would be really something great.

Now, about the product, I ordered Waterdrop g3p600 filter, It was installed yesterday. Installation quick, simple, all the necessary elements included! Clean water prepared for my aquarium came out very well, the water hardness value GH and KH close to zero, even I can say zero. Tested by JBL aquarium tests. I sincerely recommend it, if my opinion changes, I'll let you know, I hope it won't happen! Regards!

I had a great experience with Waterdrop’s customer service. Siki was very helpful with my price match request and responded quickly throughout the whole process. The follow-up was prompt and efficient, and everything was handled smoothly.
I really appreciate Siki’s professionalism, patience, and excellent customer service. Thank you, Siki, for making the whole experience so easy and pleasant! Highly recommended!

I’m giving the Waterdrop C1H two stars rather than one because it does filter water, and the filtered water tastes fine. Unfortunately, that is the only thing this machine does competently.

The hardware is deeply disappointing, and the user interface may be the most poorly conceived I have encountered in a consumer appliance.

The so-called “Favorite” mode is an obvious example. You can save a preferred temperature and volume—for coffee, for instance—but after using it, you must manually cycle through the temperature and volume settings to return to normal cold-water dispensing. So what exactly is the benefit of the favorite? It saves a few clicks before making coffee, only to require those same clicks afterward.

A useful favorite function would let you switch quickly between a saved setting and normal dispensing. Instead, this machine saves one side of that transition while making the other side manual. That is not merely an inconvenience or a quirk to get used to; it is a fundamentally mislabeled and defective interface design.

The temperature settings are also wildly inaccurate. I am not talking about a difference of 5 or even 10 percent. In my testing:

* A 95°C setting produced water at approximately 65°C.
* An 80°C setting produced water at approximately 60°C.
* A 65°C setting produced water at approximately 50°C.

Those discrepancies are enormous and make the displayed settings practically meaningless. After dispensing hot water, I also have to dispense cold water several times before the water becomes properly cold again—on top of manually cycling the temperature setting back to cold mode.

Waterdrop suggests keeping the feed-water container in the refrigerator. What the advertising fails to make clear is that the machine cannot be used while that container is in the refrigerator. There is no pass-through connection or continuous filtration; the machine can filter water only from its removable tank. If the filtered water runs out, you cannot simply refill the tank and immediately get a glass of water. You must wait for the machine to filter more. This is absurdly impractical for an everyday drinking-water appliance.

Dispensing is painfully slow as well. It takes approximately 27 seconds to dispense 250 ml. That is about half the speed of my ordinary battery-powered water dispenser. This machine plugs into a wall outlet, yet apparently no provision was made for a pump capable of dispensing already-filtered water at a reasonable speed.

The usable capacity is also very small, because so much internal space is devoted to a heating system that does not even work reliably.

Overall, this product is a complete design failure. It performs one basic function adequately: filtering cold water. Everything else—the inaccurate heating, tiny capacity, slow dispensing, waiting for filtration, and astonishingly illogical interface—adds cost, consumes kitchen space, and creates constant frustration.

I cannot recommend the Waterdrop C1H for any use case. You are paying extra for features that either work poorly or actively make the appliance worse to use.

Really great service from the team, in particular Becky. The team were very prompt to respond. They were also very professional, kind, and provided me with solutions as I encountered a problem with the water filter, which they resolved for me.