Waterfallwaxco Reviews 

57
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Yet another gorgeous order off the wonderful company. As usual the service is amazing, always gives 100%, and order is usually ready quickly and with the option to pick up at my convenience. The quali... See more

Company replied

Rated 5 out of 5 stars

I have ordered from waterfall wax multiple times every time the quality of these wax melts have out done themselves They smell amazing they last a long time they are beautifully presented and I go b... See more

Rated 5 out of 5 stars

I came across Waterfall at a local pumpkin farm craft event! I made a small purchase but couldn’t resist coming back for more with an online order! The quality of these melts is incredible and the cus... See more

Company details

  1. Candle shop

Written by the company

Highly scented Vegan & Cruelty Free soy wax melts. All lovingly designed and handpoured by myself in Shropshire. We offer a variety of ranges and scents to suit everyone. We pride ourselves on using high quality soy wax and exquisite fragrance oils. Were also CLP compliant and fully insured. Looking for a gift? Whether it be birthday, wedding, housewarming, thinking of you, baby shower or anniversary. Look no further. We've got it covered.


Contact info

4.2

Great

TrustScore 4 out of 5

57 reviews

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4.2

All reviews

(57)

1 review in the last 12 months

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Rated 5 out of 5 stars

Love!

Love, love, love !

4 February 2022
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Reply from Waterfallwaxco

Hi Victoria, thank you for your positive review 😁 Happy melting, Bex

Rated 5 out of 5 stars

great smell and lovely package.

great smell and lovely package.
will be comming back for more

29 January 2022
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Reply from Waterfallwaxco

Thank you for your lovely review, I’m thrilled you’re happy with our products and experience. Happy melting, Bex

Rated 5 out of 5 stars

If you don’t know get to know!

Can not recommend enough!
I will definitely be ordering from Waterfallwaxco again the products are fantastic and smell amazing!
And the service from start to finish was perfect so helpful and super fast delivery.
5 ⭐️

25 January 2022
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Reply from Waterfallwaxco

Sophie thank you for such a shining review! You’ve made my day ☺️.
So happy you love the products and service. Bex

Rated 5 out of 5 stars

Lovely service

Lovely service , very fast , and omg the beautiful products , the smells are amazing thank you

23 January 2022
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Reply from Waterfallwaxco

Thank you Ann for a lovely review, and thank you for your purchase 😁 Bex

Rated 5 out of 5 stars

Yet another gorgeous order off the…

Yet another gorgeous order off the wonderful company. As usual the service is amazing, always gives 100%, and order is usually ready quickly and with the option to pick up at my convenience. The quality of these products is fantastic giving great value for money, and the website is so easy to use with so much choice. Thank you once again Waterfall Wax Co :D .

15 January 2022
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Reply from Waterfallwaxco

Thank you Jeanette for your continued support and custom. You’re positively a small business supporting superstar. Bex

Rated 5 out of 5 stars

Amazing products service and fast…

Amazing products service and fast delivery
Beautiful thank you ⭐️⭐️⭐️⭐️⭐️

18 December 2021
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Reply from Waterfallwaxco

Thank you for a lovely review Beth. Absolutely thrilled you were happy with both products and service 😁 Bex

Rated 5 out of 5 stars

Amazing quality

Amazing quality, smell gorgeous, wrapped lovely, fast delivery and great communication.

14 December 2021
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Reply from Waterfallwaxco

Thank you for such a lovely Review Jodie, absolutely thrilled you loved your experience 😁 Bex

Rated 5 out of 5 stars

I have ordered wax melts a number of…

I have ordered wax melts a number of times now from Waterfall Wax co. The presentation of the items is outstanding, and always received promptly. They look too nice to melt ! The choice of different scents are fabulous and fill the home beautifully. Such detail has gone into the making , and that shows in the quality of them.

13 December 2021
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Reply from Waterfallwaxco

Thank you so much for such a lovely review Clair. Enjoy your melts 😁, Bex

Rated 5 out of 5 stars

Excellent customer service !!

Excellent customer service !!! Quick delivery …. I have ordered a lot of wax melts from different companies but these are by far the best smelling I would definitely recommend….. oh and the packaging is top quality also .

27 November 2021
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Reply from Waterfallwaxco

Thank you so much for your lovely review Marie, and thank you for your continued custom. Happy melting, Bex.

Rated 5 out of 5 stars

Amazing scents!

Amazing! Had to wait until my sense of smell returned but these wax melts were worth the wait! So happy with ordering, delivery was super fast and the products are wonderful!

21 November 2021
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Reply from Waterfallwaxco

I’m thrilled you love your order Jess. Thank you for such a lovely review, Enjoy. Bex

Rated 5 out of 5 stars

Amazing Melts

Such a wonderful, friendly, professional service. The products are amazing. You can tell the wax melts are made with the highest ingredients and quality, with the fragrance lasting over and over again when you light them. The variety of choices in the melts are amazing too. They are so decorative and packed so beautifully. I’m a real fan and will be shopping again soon. Thank you, Karen.

18 November 2021
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Reply from Waterfallwaxco

Thank you so much for your purchases Karen, your support is truly appreciated. Happy melting, Bex.

Rated 5 out of 5 stars

My order arrived quickly and…

My order arrived quickly and beautifully packaged. I love my Christmas wax melts and will definitely be ordering more. Lovely helpful seller too xx

11 November 2021
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Reply from Waterfallwaxco

Thank you for your purchase Susan, absolutely thrilled you love it. Happy melting, Bex.

Rated 5 out of 5 stars

Amazing!!

Customer service is impeccable, the wax melts are absolutely incredible - the scent lasts forever! I've had many wax melts and these are by far some of the best I've had 😍

8 November 2021
Unprompted review
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Reply from Waterfallwaxco

Thank you so much for your review Hari. We're absolutely thrilled you love our products and truly appreciate every order, Bex.

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Amazing products. Strongly recommended.

6 November 2021
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Reply from Waterfallwaxco

Thank you for a lovely review Judith, we're thrilled you love our products. Happy melting, Bex.

Rated 5 out of 5 stars

Lovely products

Lovely products. Lovely lady ❤️❤️❤️

27 October 2021
Unprompted review
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Reply from Waterfallwaxco

Thank you for such a lovely review, truly appreciated, Bex.

Rated 5 out of 5 stars

Absolutely beautiful products

Absolutely beautiful products. So detailed and high fragrance with far travel 😍 will definitely be buying again 😍

24 October 2021
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Reply from Waterfallwaxco

Thank you so much for such a lovely review Lisa. I'm thrilled you loved your order, Bex.

Rated 5 out of 5 stars

I absolutely love Waterfallwax melts

I absolutely love Waterfallwax melts, the scents are amazing and the melts last for ages. The packaging is beautiful and service is amazing. I highly recommend.

3 October 2021
Unprompted review
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Reply from Waterfallwaxco

Hi Becky. I'm thrilled you loved your order. Have a wonderful day 😊
Bex

Rated 5 out of 5 stars

Beautifully fragranced and presented

Beautifully fragranced and presented. Great value a pleasure to do business with this company.

21 September 2021
Unprompted review
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Reply from Waterfallwaxco

Thank you for such a lovely review Gemma, the pleasure is all mine. Really appreciate your order.

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