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Waterfront Private Hospital Reviews 

556
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the modern and spotless facilities, noting that the relaxing waiting areas, coffee offerings, and overall calming environment help them feel completely at ease. People consistently note the professional and friendly staff, mentioning exceptional care, reassuring attitudes, and thorough explanations provided during every single appointment. Some reviewers were not happy with minor aspects, noting that certain surgical rooms could feel a bit bleak or that consultation support did not fully meet their personal expectations. A few individuals also mentioned experiencing busy schedules or uninspiring interactions regarding their desired treatment outcomes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing a welcoming environment where people... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional care and professional... See more

User experience

Consumers find user experience to be positive, highlighting an easy process from start to finish. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consultants and receptionists are... See more

Facilities

Customers felt high satisfaction with the facilities, highlighting the modern, spotless environment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more

Company replied

Rated 5 out of 5 stars

Mr Quaba was a highly experienced Surgeon with an outstanding bedside manner who listens and puts you at total ease. Anyone wishing to have surgery please, please go to Waterfront Private Hospital, yo... See more

Company replied


Company details

  1. #6 of 18 best companies in Private hospital
  2. #4 of 8 best companies in Dermatologist
  3. #2 of 2 best companies in Hand Surgeon
  4. #6 of 18 best companies in Plastic surgery clinic
  5. #8 of 63 best companies in Skin care clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

Promotion box for Waterfront Private Hospital

Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

556 reviews

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4.9

All reviews

(556)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn’t Be Happier with My Experience and Results

My experience at Waterfront Private Hospital was excellent from start to finish. The staff were friendly and welcoming, and the reception area was clean, modern, and very inviting. It was also a lovely touch to have coffee and refreshments available.
Dr Quaba was outstanding throughout the entire process. He put me at ease, listened carefully, and worked with me to provide clear advice along with his professional opinion.
I’m absolutely delighted with my results. I only wish I had taken the plunge sooner—but I truly believe this was the right time for me.

16 May 2026
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Reply from Waterfront Private Hospital

Dear Ellen,
Thank you for such a warm and considered review. We are pleased that you felt looked after from the moment you arrived, and that the little touches in our reception area added to the experience. It is good to hear that Mr Omar Quaba listened carefully and gave you the clarity and confidence to make the right decision in your own time. We are grateful you chose Waterfront Private Hospital and wish you all the very best.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

I saw Dr Katy Nassar

I saw Dr Katy Nassar. She was very professional and explained things cleary and set expectations. She is very knowledgable and felt I could trust her with the suggestions she made..

20 May 2026
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Reply from Waterfront Private Hospital

Dear Irene,
Thank you for your kind feedback. We are pleased that Dr Katy Nassar took the time to explain things clearly and that you felt confident in her guidance. Building that sense of trust is something she values greatly. We appreciate you sharing this.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Going in I was very nervous and unsure…

Going in I was very nervous and unsure of what I was fully wanting however during my talk to Mr Quaba I was very reassured and comforted. He was very understanding and helpful coming up with the best plan for me. The staff were very friendly and helpful during my visit

16 May 2026
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Reply from Waterfront Private Hospital

Dear Zoe,
Thank you for sharing this. We understand that taking the first step can feel daunting, and we are glad that Mr Omar Quaba helped settle any nerves and worked with you to find the right way forward. It is good to hear the team made you feel welcome throughout your visit too. We appreciate your kind words.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Would recommend

Easy process from start to finish. Booked online, filled out forms via email. Hospital was easily accessed via public transport and all the staff were welcoming. The place itself was modern and absolutely spotless. I had an appoitment with a dermatologist and he walked me through my options, recommended treatments and answered every question.
No complaints

13 May 2026
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Reply from Waterfront Private Hospital

Dear Kim,
Thank you for such a thorough review. It is good to hear the whole process ran smoothly, from booking through to your appointment, and that you found the hospital easy to reach and well presented. We are pleased the dermatology consultation gave you the time and clarity to weigh up your options. Thank you for taking the time to share this.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Professional and reassuring

Consultant Kazem Nassar was very helpful in pre consultation communication, as well as on the day - explaining everything clearly and concisely. Highly professional and reassuring. All staff were friendly and clearly want to put patients at ease.

19 May 2026
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Reply from Waterfront Private Hospital

Dear Alan,
Thank you for your feedback. We are pleased that Mr Kazem Nassar took the time to explain things thoroughly both before and during your visit, and that you felt well looked after. Putting patients at ease is something the whole team genuinely cares about. We appreciate you sharing this.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Good availability at short notice

Availability of treatment at short notice was very good. Consultant was very knowledgeable and honest with options and pricing options. Very clean facilities gave a level of confidence.

19 May 2026
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Reply from Waterfront Private Hospital

Dear Stephen,
Thank you for taking the time to leave a review. We are glad we could arrange your appointment promptly and that you found the consultation clear and straightforward, particularly around the options and costs involved. It is good to hear the surroundings added to your peace of mind too. We appreciate your feedback.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Great advice

Great advice, after care and a few peaceful surroundings. Genuine caring doctors and staff. Would highly recommend.

13 May 2026
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Reply from Waterfront Private Hospital

Many thanks for the feedback, Sandy - it is always appreciated.
Best wishes,
Waterfront Private Hospital

Rated 5 out of 5 stars

From my consultation I had every…

From my consultation I had every confidence that my surgeon understood what I wanted. I had a tummy tuck and brachioplasty and honestly the results are amazing. Scaring is nowhere near as bad as I expected and my recovery was smooth. I the standard of care was exceptional from everyone involved. I am already considering the next step in my journey and will be seeking the advice of Omar once again.

18 November 2025
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Reply from Waterfront Private Hospital

Dear Sandy,
Thank you for your kind words. We are pleased that you felt well guided and supported, and that the calm setting made a difference to your experience. Knowing our team came across as genuinely caring means a great deal. We appreciate the recommendation.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Consultation was quick and informative.

Consultation was quick and informative.
Treatment offered on the spot and carried out pain free. Nurse care and reception staff were all very attentive and helpful.

13 May 2026
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Reply from Waterfront Private Hospital

Dear Claire,
Thank you for sharing your experience. We are glad your consultation was efficient and clear, and that you felt comfortable and well cared for throughout. Our nursing and reception teams will be pleased to know their attentiveness stood out to you. We appreciate you taking the time to write.
Kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Excellent service

Really professional from start to finish. I had several moles removed from my face. It was quite a nervous thing to have done but I was put completely at ease. My face is healing really well just a week after the procedure. Also wasn't as expensive as I expected. Would recommend wholeheartedly.

8 May 2026
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Reply from Waterfront Private Hospital

Dear Craig,
Thanks for taking the time to share your feedback. Facial procedures can feel daunting, even minor ones, so it's reassuring to hear the team helped you feel calm throughout. Glad recovery is progressing well, and we appreciate the kind recommendation.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

great service

Absolutely delighted with the service received at Waterfront hospital.
I was explained clearly what the procedure was going to be.
As the surgery needed was minor I was seen and procedure was done on the spot. In and out within 45 min.

13 May 2026
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Reply from Waterfront Private Hospital

Dear Jean Christophe,
Thanks for sharing your experience. Good to hear you felt well-informed going into the procedure, and that the team were able to carry everything out on the day without delay. Appreciate you taking the time to leave feedback.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Moles …

Dr Aldridge was great very knowledgeable with all my moles, named them all! No need for biopsy . Gives me peace of mind and also checked skin condition and going to try me on a treatment for this Thanks

7 May 2026
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Reply from Waterfront Private Hospital

Dear Audrey,
Thanks for taking the time to leave such kind feedback. Dr Ben Aldridge is thorough with mole assessments, and it's good to know the visit gave you reassurance. We'll pass on your thanks, and hope the new treatment makes a real difference for your skin.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Great service , worth it for peace of mind .

Staff were helpful . We could park easily . Doctor was great ! Minor surgery completed on same day so that was perfect 👌

5 May 2026
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Reply from Waterfront Private Hospital

Dear Margaret,
Thanks for sharing your experience. Glad to hear the team looked after you well, the parking was hassle-free, and that the procedure could be sorted on the same day. Appreciate the kind feedback.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Waterfront was well responsive to my…

Waterfront was well responsive to my emails. Was able to book in quite quickly. Dr was very professional also when I was there for my consultation. Staff were lovely.

4 May 2026
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Reply from Waterfront Private Hospital

Dear Samantha,
Thanks for the kind feedback. Good to hear the team were quick to respond, the consultation went well, and the wider staff made you feel welcome. Hope the next steps go just as smoothly.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Genuine, Honest and Friendly

From the very first appt I was made to feel at ease. Given honest feedback and expectations. Provided all the details of after care and possible outcomes and reassurance of the support before during and after. The staff were friendly professional and looked after me really well during my time and I would 100% recommend Dr Quaba and his team.

7 May 2026
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Reply from Waterfront Private Hospital

Dear Pam,
Thank you for taking the time to share such thoughtful feedback. Mr Omar Quaba places real importance on setting realistic expectations and making sure patients feel properly informed and supported at every stage. Glad to hear the wider team also looked after you well throughout. We'll pass on your kind words.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Professionalism and dedication.

I was so impressed with Waterfront Private Hospital.
I was seen very quickly and had a thorough examination. I was reassured and felt feeling that it was indeed money well spent.
I would definitely recommend this hospital, the professionalism and dedication that this team of highly qualified practitioners has is outstanding.

6 May 2026
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Reply from Waterfront Private Hospital

Dear Sara,
Thanks for taking the time to leave such generous feedback. Good to hear the appointment was arranged promptly, the assessment was thorough, and you left feeling confident in the care provided. Comments like yours mean a great deal to the team.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

After my consultation I felt reassured…

After my consultation I felt reassured and confident that my procedure will be successful. Looking forward to returning.

4 May 2026
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Reply from Waterfront Private Hospital

Dear Gillian,
Thanks for the kind feedback. Glad you came away from the consultation feeling positive about the journey ahead. Wishing you well for the procedure itself.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Very helpful and offered great advice…

Very helpful and offered great advice and steps forward.

29 April 2026
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Reply from Waterfront Private Hospital

Dear Claire,
Thanks for the kind feedback. Good to hear the consultation gave you clarity on the next steps. Appreciate you taking a moment to share your thoughts.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Fabulous all the way through!

Very friendly staff. I had two moles removed. Procedure was thoroughly explained and talked through. I felt in safe hands and listened to. After care was recommended and a follow up with results of excision is an extra step you don’t get elsewhere. Would reccomend.

9 May 2026
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Reply from Waterfront Private Hospital

Dear Lauren,
Thanks for taking the time to leave such thoughtful feedback. Glad you felt well informed throughout and that the team gave you the space to ask questions. Reviewing histology results at a follow-up is standard practice with mole excisions here — it gives both patient and clinician the chance to discuss the findings and plan any next steps. Appreciate the recommendation.
Waterfront Private Hospital, Edinburgh

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