Banner for WaterHog

WaterHog Reviews 

248
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their durability and robust construction. Many also highlight the effective non-slip features and how well they prevent dirt from entering homes. People found the ordering process straightforward and appreciated the efficient service, often noting quick dispatch and fast delivery. However, some customers experienced significant issues with delivery, including lost orders, unexpected delays, and problems with courier services failing to deliver or provide proper communication. A few other people also felt that the product's color differed from expectations, appearing darker or completely different from what was ordered online.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising its quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as sturdy, well-made, and... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and efficient delivery,... See more

Order

Reviewers mention positive feedback about their ordering experience, often highlighting the ease of placing... See more

Service

Customers consistently note positive experiences with service, praising the excellent ordering and delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My sister recommended this company as we’d just done a large extension & put in bifold doors. I ordered 3 mats in total - 2 extra large ones for inside & outside the kitchen and a smaller one for... See more

Company replied

Rated 5 out of 5 stars

Great quality I brought a runner for patio door & doormat .. they stay put as nonslip .. seem hardy but only had them over a week & had no wet weather so will see.. had bad experience with delivery bu... See more

Company replied

Rated 5 out of 5 stars

After writing a previous 1 star review, I thought I needed to come back and share an update. The company had contacted me via email, but the reply had gone into Junk email (not their fault) They'd als... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful mat so happy I bought literally waiting for next pay day to buy the larger one. Came really quickly and nicely boxed. Looks super premium and does not move not matter how much you... See more

Company replied


Company details

  1. #151 of 237 best companies in Homewares Shop
  2. #47 of 86 best companies in Flooring Shop
  3. #64 of 123 best companies in Garden Furniture Shop
  4. #9 of 16 best companies in General Store
  5. #163 of 244 best companies in Home improvement shop

Written by the company

WaterHog® – Durable Doormats for Real Life We’re not here to sell you a doormat. We’re here to ruin your expectations of what a doormat should be.

Our promise to you...

Written by the company

Doormats Built to Be Disrespected
At WaterHog®, we design doormats for real life — the kind with muddy boots, wet dogs, and stormy days. Our mats are made from recycled materials, built to trap dirt and moisture, and easy to wash clean. No gimmicks, no fluff — just serious performance and durability that looks good doing the job.

Free Delivery on Orders Over €75

How many entrances does your home have?

Front door, back door, boot room — you might need more than one. Good news: when your order hits €75, delivery’s on us. So go ahead, kit out every entryway with the mat it deserves.

Contact info

Washable Mats. Real Life Ready.

Tough on dirt. Easy to wash. Built for real homes.

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(248)

204 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attractive product, fast deliver

Attractive product in a choice of sizes. Easy to order process and fast delivery.

3 March 2026
WaterHog logo

Reply from WaterHog

Thank you so much, we're so happy to hear! Great to know the ordering process was easy for you.

Rated 5 out of 5 stars

Great service

Great service, delivered within 24 hours of ordering. Doormat exactly as I expected, so far delighted with my purchase.

9 March 2026
WaterHog logo

Reply from WaterHog

Thank you for your review. We're delighted to hear you're happy with the service and the quality!

Rated 2 out of 5 stars

More difficult than it needed to be.

The website ordering platform is difficult and frustrating to navigate, not intuitive and not as simple when compared to others. The products arrived in a rather scruffy cardboard box that wasn't completely sealed. The mats were not themselves in any wrapping to protect them from the weather should the cardboard box get wet.

6 March 2026
WaterHog logo

Reply from WaterHog

Thank you for the feedback. We are sorry that our platform didn't provide the simple experience we aim for, and we will be sharing your notes with our web team.

To help protect the planet, we’ve made a conscious choice to avoid single-use plastic wrapping. Since our mats are 'Designed to be disrespected', they can easily handle a bit of dampness during transit without any loss in quality. We hope they serve you well for years to come.

Rated 5 out of 5 stars

These mats are great

These mats are great. Stylish. Slim so the door opens easily over them. Non slip. Comfortable under bare feet (and paws). My only request is a slightly smaller one to fit a smaller door space… then I’d buy another 3!

4 March 2026
WaterHog logo

Reply from WaterHog

Thank you so much, We have new sizes comming out soon but not smaller.
OInce we do we will notify our customer by emai, SMS & Socials :)

Rated 5 out of 5 stars

Great experience

Very easy to order, rug arrived the next day! Kept informed about delivery date/ time etc.
Looks great in my hallway

6 March 2026
WaterHog logo

Reply from WaterHog

Thank you so much, we're so happy to hear!

Rated 5 out of 5 stars

Best mat on the market

Best mat on the market. Looks really good. Very sturdy. Most other mats look like towels or small a small rug. This mat look like a door mat. Lovely colour (beige) that blends well with the floor. Traps dirt well and can be washed. Love it. Just wish they did one 80cm width as well.

3 March 2026
WaterHog logo

Reply from WaterHog

Wow What a compliment! When we have more sizes which hopefully we will soon, We will announce through Socials, email & SMS!

Rated 5 out of 5 stars

Simply the best….

I ordered my mats and received them within 24 hours - how great is that! Love them - they are exactly as described and I shall look forward to testing them out in years to come!

3 March 2026
Unprompted review
WaterHog logo

Reply from WaterHog

Thank you so much, and we are so happy you are glad with our service!!

Rated 5 out of 5 stars

Amazing Back Door Mat

Amazing Back Door Mat

I bought this mat for my double patio doors that are used as the front door. It is a great mat, fits perfectly in the space and keeps all the dirt and wet contained.

2 February 2026
WaterHog logo

Reply from WaterHog

Thank you for your review. We’re so pleased to hear it’s the perfect fit for your patio doors and doing exactly what it should.

Really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Great

Fast, lovely mat

10 February 2026
WaterHog logo

Reply from WaterHog

Thank you so much!

Rated 5 out of 5 stars

Superb customer service

I haven't actually received my mat yet but I'm confident it will be excellent quality, because of the superb customer service I have received after my delivery went missing.

I'm sure when it arrives I will be ordering an additional one for our back door.

11 February 2026
Unprompted review
WaterHog logo

Reply from WaterHog

Thank you very much for your amazing compliment for our Customer Service team!
We always aim to put our customers first - thank you for appreciating this!

Rated 5 out of 5 stars

Brilliant delivery service

Brilliant delivery service. Very impressed with the quality. Looking forward to receiving 2 runners for hallway 90/150 cm.
would have preferred one long runner unfortunately not available on Waterhog EU

5 February 2026
WaterHog logo

Reply from WaterHog

Thank you for your review. We’re really pleased you’re happy with the quality and delivery.

We appreciate the feedback on the longer runner too. It’s something we’re aware of, and we’re always looking at ways to expand the range.

Thanks again for your support.

Rated 1 out of 5 stars

Awful product

Awful product. It does not dry, at all.
My shoes are clean and dry until I step on it, and then they are wet just as I step into the house. One of the worst products I've bought in a long time.
Order number #11369

8 February 2026
Unprompted review
WaterHog logo

Reply from WaterHog

Hello, thank you for your feedback.

We are genuinely sorry that your WaterHog mat is not meeting your expectations. We take product performance very seriously and would like to resolve this for you immediately.

Please either add your order number to your original review, or contact our dedicated support team at mats@waterhog.eu. This will allow us to look into your specific purchase and provide you with a satisfactory solution as quickly as possible.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look