To Whom It May Concern,
At our company, we take great pride in maintaining clear and transparent communication. The property in question was previously managed by another agency, and during their tenure, the tenant used the property on a short-term let basis for a period of four years. Naturally, this led to significant wear and tear.
We then proceeded to lease the property for an additional year, during which no remedial works were undertaken to address even basic cosmetic issues. In fact, the property still contained the original cutlery and multiple single beds.
After five years of use, it is customary to refresh a property, as most of our landlords do every three to four years. Unfortunately, this was something you declined to carry out.
All relevant documents were provided to the new agent, and we have multiple email correspondences with you copied into these communications. We cannot be held responsible if you have not reviewed your emails; however, the new agent has confirmed that all documents were received.
As a professional agency in the UK, it is our responsibility to maintain properties to the highest standards. However, it is unreasonable to expect this after five years of 'hotel' usage and wear and tear, especially when no investment was made in the property’s upkeep.
Our company is committed to working with landlords who share our dedication to providing the best for their tenants and properties. Unfortunately, not all landlords share this approach. It is unfair to place blame on the agent or any other party for your decision not to refresh the apartment when the recommendation was clearly made.
We wish you the best, and it is worth noting that the lack of action by the Ombudsman regarding this matter speaks volumes about the nature of this review.
