Watermans Reviews 

621
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the hair products, noting that they successfully reduce shedding, promote healthy new growth, and leave hair feeling significantly thicker and softer. Many people also appreciate the pleasant scents, lightweight formulas, and overall improvement in hair quality and shine after consistent use over time. Some reviewers were not happy with the results, mentioning that the items did not improve hair growth or strength despite long-term application. A few consumers also reported frustrating issues with dry, brittle hair, increased breakage, or an unpleasant sticky residue left behind by the formulas.

What people talk about most

Product

People report positive experiences with product, highlighting significant improvements in hair strength,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products help make hair thicker, softer, and... See more

User experience

Customers consistently note positive experiences with user experience, reporting that products leave hair and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Watermans shampoo and conditioner for approx 9 months now and I really see a big difference. Hardly any shedding and no longer having to remove huge clumps of hair from plug hole al... See more

Company replied

Rated 5 out of 5 stars

When I started using watermans products my hair was shorter and not in very good condition but now several months later my hair has really grown I have new regrowth which looks really good. I defin... See more

Company replied

Rated 5 out of 5 stars

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster. I recently decided to shake it up a bit and se... See more

Company replied

Rated 5 out of 5 stars

I've been using watermans hair oil for a while nowand overall I'm quite pleased with the results. The oil itself is lightweight and doesn't leave my hair feeling greasy, which is a big plus compare... See more

Company replied


Company details

  1. #195 of 255 best companies in Health and beauty shop

Written by the company

The Original Hair Growth Experts – Trusted Since 2012 At Watermans, we’ve been helping people around the world achieve thicker, fuller, healthier hair for over a decade. Founded in 2012, our award-winning formulas have restored confidence in millions — from everyday customers to hair loss professionals. Proudly recognised with the prestigious Queen’s Award for Enterprise in International Trade, Watermans is honoured to be acknowledged by the UK Royal Family and Government — a true mark of trust, quality, and proven results. Join the global community that trusts Watermans to deliver visible hair growth and scalp health.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

621 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(621)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always excellent

As always excellent. Thank you so much. Alison

3 March 2025
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Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you like our products.

Rated 5 out of 5 stars

Great products

After my long blonde hair starting falling out in my mid 50s (apparently due to hormonal changes after menopause) I started researching hair loss products. I tried a few, including hair loss shampoos, menoxidil treatments and tablets - nothing gave significant improvement - until I read reviews on Watermans and thought I'd give it a try. It's been a few months now and not only does the product smell amazing and leaves my hair fresher and cleaner than any previous products, but the hair loss (hairfall) has drastically reduced. It's not zero hair loss (and apparently some hair loss is normal anyway) but I would say it's reduced to about 5-10% of what it was. I will definitely keep purchasing and using Watermans shampoo & conditioner (I have a monthly subscription). I have also just ordered a bottle of the leave-in serum and will see how that goes. Watermans is not a cheap product but it's definitely real nourishment for the hair and scalp and I can certainly see the difference not only in substantially reduced hair loss, but in how my hair looks and feels.

3 June 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Be patient

Update since this review was made.
I was at the hairdressers today & he said to me he could feel my hair was thicker, no hair loss when he washed & he could see new hair growth 🙂

Fast delivery. I've been using shampoo & conditioner for almost two months now. I'm so pleased with the results already..my hair use to be fine & limp with alot of hair loss during brushing & washing. Now my hair is thicker, stronger with very little hair loss only your normal daily loss...
My advice to anyone is do as it says on the bottle. Give it time. For me it took a while for my hair to adjust things may look worse before they get better but I assure it does get better. I 💯 recommend this product

27 May 2025
Unprompted review
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Reply from Watermans

We really appreciate your feedback and your very kind words; we are delighted our products have helped.

Rated 1 out of 5 stars

Made my hair extremely dry

Bought the shampoo and conditioner to help grow my hair, not only did my hair not grow it made it extremely dry.

25 May 2025
Unprompted review
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Reply from Watermans

Hi Becky, thank you for your review.
Please email into Watermans and then we can help.
Did you use the products as directed for at least 3+ Months?
It can take time for your hair to adjust to using Paraben and Sulphate free products.

Rated 5 out of 5 stars

Menopausal hair loss was devastating

Menopausal hair loss was devastating to me. My hair was coming out in handfuls in the shower and I genuinely thought I would need to end up wearing a wig.
I had tried other shampoos that promised regeneration including natural seaweed products, but they just didn’t suit me and made my thin hair feel like straw. My doctor recommended regenerative scalp products but I hated putting chemicals on my head and was concerned about all the strict usage rules and side effects.
So Watermans was a last resort - and I’m so pleased I took the leap. Using it for the first time I was pleased how it made my hair feel as it immediately looked fuller and shiny, though it did feel odd leaving the shampoo on for longer than the conditioner! Obviously, no overnight miracles, but over the weeks it did feel like my hair was getting thicker.
I changed my routine in the shower, putting shampoo on first before washing in order to leave it on for long enough, then rinsing and putting the conditioner on. After a couple of weeks my scalp did start to feel a little itchy in a tingly way but nothing concerning. On reflection, this was probably new hair growth starting.
I use the shampoo and conditioner all the time now - even taking it on overnight trips and to my hairdressers for her to use on me instead of their usual products. And this time, when she was washing my hair, she couldn’t believe how much new hair growth she could see, especially around my hairline.
Fair to say I won’t use another shampoo and conditioner now and recommend it to all my friends in the hope it works as well for them as it does for me.
My advice? Give it a try - but keep at it for at least a couple of bottles. It’s not an overnight solution as it takes time to work. And don’t forget to leave the shampoo on for at least 3 minutes to give yourself the best chance of success.

20 May 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 3 out of 5 stars

Not bad but didn’t really see any…

Not bad but didn’t really see any improvement

7 February 2025
Unprompted review
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Reply from Watermans

Hi Will. I requested further information regarding your order so I could help/advise further. Unfortunately this was never returned. For you to gain the best results, you would need to use the products as directed washing 4-5 times weekly massaging the product into your scalp and leaving the product to soak for 3-4 minutes per wash, you would need to use for at least 3+ months.

Rated 5 out of 5 stars

The Shampoo and conditioner duo have…

The Shampoo and conditioner duo have really helped my menopausal hair. It's thicker and healthier than it has ever been. Thank you Watermans

18 May 2025
Unprompted review
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Reply from Watermans

Thank you so much for placing this review. We really appreciate it.

Rated 4 out of 5 stars

I’ve been using the products for 3/12 &…

I’ve been using the products for 3/12 & although there is no significant growth I think the hair around the temples is beginning to show some improvement. Overall my hair looks & feels in better condition, unsure if that’s due to products or regularity in shampooing/conditioning.
I still have approximately 1/4-1/3 of products
left & happy with the products & recommended routine

3 February 2025
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Reply from Watermans

Thank you very much for leaving this review. We really appreciate it.

Rated 5 out of 5 stars

So far so good

I read the reviews and the shampoo and conditioner were highly recommended, after reading some negative reviews i decided to try plantur 39 first, on comparison Plantur 39 made my hair feel thicker from first wash but really dry, the shampoo lathered well but the conditioner was to runny and for a tiny bottle you had to use alot, by the end of first week I had to do a 2nd condition with a hydrating conditioner, I decided i would give Watermans a try the shampoo doesnt lather as much, but conditioner is thicker, and my hair doesnt feel like straw anymore, im not sure if it will help with new growth as it is to early to say, overall my preference is Watermans, prices are similar, but my hair isnt as dry, the best thing to remember is everyones hair is different and will react differently

26 April 2025
Unprompted review
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Reply from Watermans

Thank you so much for leaving this review. We really appreciate it.

Rated 5 out of 5 stars

Stated using this when I found out I’ve…

Stated using this when I found out I’ve got alopecia and was hoping this would help and it definitely did my hair has started to grow back slowly but surely xx

3 February 2025
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Reply from Watermans

Thanks for taking the time to leave us a review. We are so happy that you are enjoying our products and are satisfied with the results.

Rated 5 out of 5 stars

I have androgenic alopecia

I have androgenic alopecia and my hair is thinning and getting weaker. I tried this shampoo and conditioner along with the serum for 5 months now. I have managed to grow layers out and some of my bleach damage. This is the nicest shampoo I've ever used. Along with the conditioner my hear feels healthy and has an amazing shine. The serum is great because it doesn't leave my hair greasy! I'm not sure I see any new regrowth in the sparce areas but perhaps is maintaining what I have. There do seem to be some baby hairs so I will continue using the products and hope they will grow to proper long hairs.

3 May 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Lush Hair!

Love using their shampoo and conditioner. I've definitely noted less hair fall since using it. Can't wait until their gummies are back in stock too!

3 May 2025
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Reply from Watermans

Thank you so much for your review, It really means the world to us.

Rated 5 out of 5 stars

This product if used correctly really…

This product if used correctly really works. I have a new hairline and got rid of my bald patch. My hair feels thicker.
I use shampoo and conditioner, inbetween washes ,use the serum.
I also buy this product on Amazon as I get delivery free. If there's a great offer on ,I buy direct

9 April 2025
Unprompted review
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Reply from Watermans

Thanks for taking the time to leave us a review. We are so happy that you are enjoying our products and are satisfied with the results.

Rated 5 out of 5 stars

Amazing product and UK based

The whole range from the shampoo,condition, hair growth serum, not forgetting the oil are absolutely amazing. You have got to give it a try! I tried so many shampoos, conditions and products for my hair but nothing really suited my hair, when I used these products I just new!! These are the products for me. I wanted something that I could use regularly and that was UK based and this is definitely the product for me. If u don't give it a try you won't know.

29 April 2025
Unprompted review
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Reply from Watermans

Thank you so much, we really appreciate your feedback and your very kind words; we are delighted our products have helped.

Rated 5 out of 5 stars

Fantastic and it really works much to my surprise!

Have been using the shampoo for several months now but only the shampoo as I needed a more moisturizing conditioner. Definitely have seen a great reduction in hair loss so assume this has made my hair stronger. I used to use Regaine alongside this but have stopped and my hair has remained the same. I do however wash my hair daily and have been using it so. Extremely pleased and surprised that the product works!!! :-)

29 April 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you like our products.

Rated 5 out of 5 stars

Watermans helped me so much

Watermans helped me so much . I wasn’t using the shampoo correctly and after advice to leave it on the scalp for minutes I do at least 5 minutes . Then shower it away after using conditioner . Then I massage the elixier into my scalp where it was needed . Hair regrowth takes time . Be patient it worked for me. I also use the mascara that works for me as well . Thankyou watermans cheers from patricia

14 April 2025
Unprompted review
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Reply from Watermans

Thank you so much for placing this review. The soak time is really important when using our products. Thanks again

Rated 1 out of 5 stars

If i could give no star i woul. I ordered on watermans website and…

I ordered on watermans website and received it. 3 months later I noticed a further deduction had been taken from my bank account. Upon enquiry I asked how they informed me I opted in for refills every 3 months. I have checked the website and it's automatically selected for you to opt in for 3 months subscription. I asked them to refund me and I am not paying for the shipment back of the product I didn't order. The response I got was not satisfactory and I've to pay to ship it back from Ireland to the UK. Please be aware of what you're signing up to as its not obvious nor something you would be expecting as this is a very sneaky way of ensuring they get money from you without you knowing. Unfortunately I'm unable to respond to the vendor responses. Your response to confirmation emails are sent. These end up in spam. This would be avoided if it's not automatically selected for you if this wasn't in place. The fact you have responses and mechanisms to reconfirm in place just goes to show you have tried to cover yourselves for this scam.

8 April 2025
Unprompted review
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Reply from Watermans

Thank you very much for the review you have placed. We welcome positive and negative feedback.
When an order is placed on Subscribe and Save an email is automatically sent out confirming this subscription has been set up and put in place. We also send out emails when the product is due to be despatched. The Subscription can be edited, amended or cancelled at anytime within your subscription account.

Rated 2 out of 5 stars

Doesn’t do what it claims

Hair feels nice after you use the shampoo & conditioner, however that’s as good as it gets. Been using for over 6 months & no change, just another company claiming they’ve got the answers. Not straightforward to cancel subscriptions, not user friendly site when you want to cancel.

2 April 2025
Unprompted review
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Reply from Watermans

Thank you for your review.
Our products work efficiently if you are just starting to lose your hair. If you have being losing your hair for over 2/3 plus years, especially in men, the follicles start to die so there maybe little or no chance of regrowth.

Rated 4 out of 5 stars

Help please …

I started using this product 4 weeks ago after recommendation following PRP injections. I am losing a lot of hair during the shampooing process. Is this normal? Should I continue using the product?

29 March 2025
Unprompted review
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Reply from Watermans

Thank you for your review. It is normal sometimes to lose hair to begin with. Hair has a 3 stage growth cycle, anagen, catagen, and telagen. When your hair hits the telagen cycle it will start to shed as a new hair grows in the follicle. When you start using our shampoo it releases all of the hairs that are in the telagen stage. So it’s not additional hair loss that you need to worry about You were going to lose this naturally over the next few weeks anyway. It just releases all in one go, but don’t worry it is perfectly natural.

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