Waterproof Cases Reviews 12

TrustScore 4.5 out of 5

4.4

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Company details

  1. Packaging
  2. Bags and luggage shop
  3. Luggage Shop

Written by the company

Waterproof Cases is an established company who prides itself on having a friendly, professional approach to customer services. All our staff are happy to help in any way they can and suggest solutions to all kinds of challenges your business may face. We have over 20 years of experience within the industry of protective cases having originally started in 1996. Since then we have steadily grown to a European-wide distributer and now supply a vast range of cases and various other products throughout Europe. Our dedicated team are fully trained and have worked in the TV, Film and Photography industries for years and bring that expertise to the business with a full knowledge of all our cases. Above all though we are committed to customer service and your total satisfaction. We have a UK showroom based at our midlands office. The showroom is open from 9:00am to 4:00pm Monday - Thursday, 9:00am to 2:00pm on Fridays and can be found at the following address Waterproof Cases, Unit 4 Heathmill Enterprise Centre, Heathmill Road, Wombourne, WV5 8AP Please contact us before visiting to ensure we have the product in stock for you to view.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
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1-star

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Rated 5 out of 5 stars

A Reliable UK Supplier with Excellent Service and Value

I decided to look for a UK-based supplier for the Pelicase 1535 model, rather than sticking to my usual habit of buying from an online global retailer. It started with a chat with Tim, who was incredibly helpful, which led to me creating an account. The customer support team was outstanding, with prompt and clear communication. Delivery was smooth and on time, and the overall experience was far better than what I usually expect from larger retailers. Plus, the price was also a factor, making it an even better choice. I highly recommend this supplier for their excellent service!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, based on 10 years of me using them.

I've been a customer of Waterproof cases for around 10 years, and have probably placed 50 or so orders. These are mainly of Peli cases, but sometimes other makes too. A minor error on one order was soon resolved.

I've recently started using Waterproof cases for custom foam inserts. I've only placed one order for that, and those are fine.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Great selection and customer service

Great selection and nicely laid out website. Easy ordering. A phone call from customer service within hours of my order to explain one item delayed by a day and would I prefer two deliveries (the first, what they had in stock / the second, to follow a day later) or to hold off until all together. Wow, how refreshing. I wouldn’t have even noticed if they all came together, two days after my order, instead of just one. Excellent tracking notifications from FedEx and a friendly driver too. Thank you, Waterproof Cases.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Staff go above and beyond.

Used them several times since 2015 and always had great service.
This time round there was a bit an issue with the case I had ordered but the staff went out of their way to help me find a great alternative that I couldn't be happier with.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

An excellent company I have used many times for many years

I have used Waterproof Cases for several years. Their prices are good - a competitor I once asked could not match them. I could order from their website, but I just phone up - it’s always good to speak to them. Michelle must be the most friendly person I have ever come across. Peter and Michelle make a great team.

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Good site

Products arrived as expected promptly.

Equivalent products were more expensive on Amazon.

I would recommend this site to others and will probably use it again myself.

11 May 2021
Unprompted review
Rated 5 out of 5 stars

JUST THE BEST.

I spent quite a long time researching hard camera cases. I spoke to a number of sellers and Waterproof-Cases not only proved to be the most helpful with advice on the right case but explaining the differences which greatly helped making the choice. When I had made my selection, they were competitive on price, time of delivery and just pleasant to deal with. The case arrived next day as promised and was everything I was told it would be.
Thank you to the staff who made the experience so positive.
I can do no other than say I would highly recommend them.

21 September 2018
Unprompted review
Rated 5 out of 5 stars

Not enough reviews for this little gem of a website

Ordered an old model peli case for iPad 1, 2, 3 and Apple wireless keyboard. Arrived in under 24 hours for free (gobsmacked), was thirty quid cheaper than elsewhere and works perfectly with an iPad Pro 9.7 and Apple magic Keyboard 2. So, check out the review I placed on amazon uk for the product, I’ll be going to them first next time I have needs and am one very happy customer! I am very untrusting of sites with limited reviews but it was a secure site and my gamble paid off! Very impressed and I vouch for them!!

21 December 2017
Unprompted review

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