Waterside Wines Reviews 

197
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, personal touch, and dedication to ensuring satisfaction. Many people appreciate the high-quality products, with several reviewers finding their favorite wines and enjoying the selection. The delivery service is frequently mentioned as prompt, efficient, and well-packaged, ensuring wines arrive safely and on time. Reviewers also note the ease of ordering and the company's willingness to go the extra mile, even when facing stock issues or personal challenges. Though some experienced minor delays or incorrect orders, these were quickly resolved with sincere apologies and efficient solutions, demonstrating exceptional customer care.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the delicious taste and quality of the... See more

Service

Customers consistently note positive experiences with service, frequently praising the excellent, personal,... See more

Delivery service

Consumers consistently report positive experiences with the delivery service, often highlighting promptness... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of placing orders and the excellent... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoyed some champagne at an 80th birthday party. I'm not usually keen on champagne, but this make was delicious. I had to search the web to find out where I could buy some. Waterside Wines were ex... See more

Company replied

Rated 5 out of 5 stars

I had to search the internet to find where I could buy my favourite wine which I have at our local restaurant and came across Waterside Wines. I Placed my First order and found it to be excellent... See more

Company replied

Rated 5 out of 5 stars

I discovered Big Beltie Cabernet Sauvignon, when visiting a restaurant in Sherborne and really loved it. Then came the search to find a supplier, whereupon I found Andrew at Waterside Wines. A... See more

Company replied

Rated 5 out of 5 stars

Absolutely 1st class. Ordered my wine on a Sunday and it arrived Tuesday am, unfortunately I had been sent the white instead of the blush, within 10 mins of emailing, Suzie called me with her most sin... See more

Company replied


Company details

  1. #21 of 79 best companies in Wine shop
  2. #34 of 82 best companies in Alcohol Store
  3. #7 of 20 best companies in Wine wholesaler and importer

Written by the company

Waterside Wines believes in old fashioned business values. We hope our trust pilot reviews speak for themselves. We source great wines from all the best wine growing areas around the world at the most competitive prices without compromising quality. Please check out our website ,find the wines you like and make your selection and send us your order. Www.watersidewines.com We offer 5% discount for a case of 6 wines ( can be mixed) and 10% for a case of 12. You will receive your wines promptly in safe eco packaging. We can offer wine advice or assistance anytime , please do not hesitate to contact us with your questions or enquiries. Whether you are interested in Australian bold red Cabernet Sauvignons or New Zealand Sauvignon Blanc. Argentinian Malbecs or Italian Primativo we have in stock. ( take a look at our Premium French Wine selection) Someone once said life is to short not to drink great wines, i think it well might have been me . Cheers Andrew Niven Owner


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Andrew for your advice and…

Thank you Andrew for your advice and the excellent champagne you provided for our family gathering. It was so good and the price amazing, will definitely be ordering more.

19 March 2026
Unprompted review
Waterside Wines logo

Reply from Waterside Wines

Hi Carol. Im so pleased you enjoyed the alternative champagne . We normally have both in stock so now you have a choice lol !!!
Thank you for being such great Waterside Wines valued customers .

Rated 5 out of 5 stars

Great experience dealing with Andrew…

Great experience dealing with Andrew from abroad. I was sending a gift locally. Andrew was really helpful with recommendations and gave excellent service. I like to support independent local shops wherever I am. I look forward to popping in when I am next in Ringwood.
Thanks Andrew! Kathy

19 March 2026
Unprompted review
Waterside Wines logo

Reply from Waterside Wines

Great chatting with you Kathy. Love Cork and Ireland generally. Hope your friend enjoys the wines .

Rated 5 out of 5 stars

Can’t say enough about Waterside Wines

Can’t say enough about Waterside Wines. I ordered a case of wine but they only had 5 in stock. I had call from Andrew on a Saturday letting me know the only had 5 bottles of the wine I ordered. He recommend a similar wine as a replacement. I received the wine on the following Monday. Great Service and the wine was exactly what I wanted and more. If your looking wonder wines and customer service, waterside wines is the place!

21 February 2026
Unprompted review
Waterside Wines logo

Reply from Waterside Wines

Thank you for your kind review. Glad you enjoyed our recommendation. Hope to hear from again soon
Andrew
Director Waterside Wines

Rated 5 out of 5 stars

Great experience

Great experience. Andrew called within an hour of ordering to explain the order would be one bottle short. He popped another Malbec in there to make 12 bottles. Securely packed and great wine. Thanks.

26 January 2026
Unprompted review
Waterside Wines logo

Reply from Waterside Wines

Thank you for the kind review Helen and that you enjoyed our suggestion for that 12th bottle

Rated 5 out of 5 stars

10/10

10/10 service with a team who care about their customers and their wine!

30 January 2026
Waterside Wines logo

Reply from Waterside Wines

Hi Emily , Thank you for the great score and review. We love our customers and try to help where we can

Rated 5 out of 5 stars

Customer service

Andrew and Sue are very helpful and there customer service is second to none. The selection of wines is very good.

30 January 2026
Waterside Wines logo

Reply from Waterside Wines

Thank you so much for your very kind review. Sue is one of our stars at the warehouse
regards
Andrew
Director

Rated 5 out of 5 stars
Waterside Wines logo

Reply from Waterside Wines

So good you said it twice.....lol.
Thank you so much for the kind review, hope to hear from you again soon.
Andrew
Director

Rated 5 out of 5 stars

Great service and wine

Great service and wine delivered as promised. Thank you xx

23 January 2026
Waterside Wines logo

Reply from Waterside Wines

Hi Debbie
Thank you for the great review , really appreciated. Hope to hear from you again soon.
Andrew
Waterside Wines

Rated 5 out of 5 stars

Excellent selection of wine, great service & delivery!

I had to search the internet to find where I could buy my favourite wine which I have at our local restaurant and came across Waterside Wines.
I Placed my First order and found it to be excellent service and delivery.
Wines were packaged perfectly and went down a treat over Christmas.
I will definitely be ordering from here again! 5*

30 November 2025
Waterside Wines logo

Reply from Waterside Wines

Thank you for your kind review , we hope you had a wonderful Xmas and new year, and hope to hear from you again in 2026.

Rated 5 out of 5 stars

Excellent

Good communication from the start, prompt delivery considering it was the Christmas period, well packaged

27 December 2025
Waterside Wines logo

Reply from Waterside Wines

Hi Jeff,
Thank you for your kind review. Xmas was a bit manic to say the least but glad your wines arrived in good time. Hope to hear from you again soon
regards

Andrew Niven

Rated 5 out of 5 stars

The service was very efficient

The service was very efficient, I ordered the bottle last minute as a christmas gift and it arrived in time and got lots of compliments around the table.

20 December 2025
Waterside Wines logo

Reply from Waterside Wines

Thank you for your kind review . Hope the dinner party went well.
Kind regards
Andrew Niven

Rated 5 out of 5 stars

Great wine

Wine is fabulous

19 December 2025
Waterside Wines logo

Reply from Waterside Wines

Hi Christopher, As you are now aware the shipping company lost your wine delivery which is the subject of an ongoing insurance claim. We re sent the wines out to you as soon as we found out the problem which hopefully has now been resolved.
Please feel free to contact me if there is anything else I can do .
regards
Andrew Niven

Rated 5 out of 5 stars

Stocked the exact wine i was looking…

Stocked the exact wine i was looking for at a good price, delivered 2 days later a week before Christmas! Brilliant service and will definitely be using again!

18 December 2025
Waterside Wines logo

Reply from Waterside Wines

Hello Simon and Happy New year to you.
Thank you for your kind review and hope to hear from you again in 2026

kind regards

Andrew Niven

Rated 5 out of 5 stars

Amazing Service

I was so excited to find a UK company selling a wine I had been searching for since I first tasted it in a hotel early this year.
I was a little nervous as I had never heard of Waterside Wines, but was reassured by the good reviews.
I called to find out if my order would be received before my work place closed for Christmas and received a call back from Andrew who was so helpful and friendly. He reassured me that my order would be received by the following Wednesday, but, as it turned out it was received even earlier.
Thank you so much for wonderful service and I have been enjoying this wine over Christmas! I will be ordering more in the new year!

10 December 2025
Unprompted review
Waterside Wines logo

Reply from Waterside Wines

Thank you for your kind review Mrs Boon. WE are glad you were happy with our service and look forward to hearing from you again.

Rated 5 out of 5 stars

Great selection of wines at good prices

Great company to deal with… great selection of wines and some really good prices.
Very personal service. Prompt delivery excellently packed.

1 December 2025
Waterside Wines logo

Reply from Waterside Wines

Thanks for the great review David. Hope we can help you in 2026.
Have a great Xmas and Nee Year
Andrew

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