I enjoyed some champagne at an 80th birthday party. I'm not usually keen on champagne, but this make was delicious. I had to search the web to find out where I could buy some. Waterside Wines were ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to search the internet to find where I could buy my favourite wine which I have at our local restaurant and came across Waterside Wines. I Placed my First order and found it to be excellent... See more
Company replied
I discovered Big Beltie Cabernet Sauvignon, when visiting a restaurant in Sherborne and really loved it. Then came the search to find a supplier, whereupon I found Andrew at Waterside Wines. A... See more
Company replied
Absolutely 1st class. Ordered my wine on a Sunday and it arrived Tuesday am, unfortunately I had been sent the white instead of the blush, within 10 mins of emailing, Suzie called me with her most sin... See more
Company replied
Company details
- #21 of 79 best companies in Wine shop
- #34 of 82 best companies in Alcohol Store
- #7 of 20 best companies in Wine wholesaler and importer
Written by the company
Waterside Wines believes in old fashioned business values. We hope our trust pilot reviews speak for themselves. We source great wines from all the best wine growing areas around the world at the most competitive prices without compromising quality. Please check out our website ,find the wines you like and make your selection and send us your order. Www.watersidewines.com We offer 5% discount for a case of 6 wines ( can be mixed) and 10% for a case of 12. You will receive your wines promptly in safe eco packaging. We can offer wine advice or assistance anytime , please do not hesitate to contact us with your questions or enquiries. Whether you are interested in Australian bold red Cabernet Sauvignons or New Zealand Sauvignon Blanc. Argentinian Malbecs or Italian Primativo we have in stock. ( take a look at our Premium French Wine selection) Someone once said life is to short not to drink great wines, i think it well might have been me . Cheers Andrew Niven Owner
Contact info
Unit 6 GP Centre Yeoman Rd Ringwood Hants, BH24 3FF, Ringwood, United Kingdom
- +442381550173
- sales@watersidewines.com
- watersidewines.com
4.9
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service.
6 March 2024
Reply from Waterside Wines
Many thanks Nick its our pleasure hope to hear from you again soon
great
Super quick delivery, personal contact if required, and helpful information. Great wines at decent prices.
6 March 2024
Reply from Waterside Wines
Many thanks for the review , hope to hear from you again soon
Great customer service
Great customer service
I accidentally ticked the “I’ll collect” instead of “Delivery” option. This was spotted and I got an email asking if it was intentional, then help in modifying the order to include delivery. I had wine in my hands within 24 hours.
19 March 2024
Unprompted review
Reply from Waterside Wines
Thanks for the great review it was our pleasure to ensure you received your wines in a timely manner
Hope to hear from you again soon
Great customer service!
Great personable customer service from Andrew, a pleasure to deal with and an expert in good affordable wine!
11 January 2024
I have still not received my order…
I have still not received my order which was meant to be a Christmas present for my Dad, I wrote a email asking for a update but have still not received a reply!
14 December 2023
Reply from Waterside Wines
Hi Ben,
Thank you for getting in touch and leaving your feedback. We’re sorry you are still waiting for your order, however we can’t seem to locate an order under your name or details, we also can’t see an email from you using the email above.
Please can you let us know the order number and/or email address you used to order and contact us so we can investigate further to resolve this for you.
Kind regards,
Waterside Wines
Sales@watersidewines.com
Great recommendations and fast delivery
Called Waterside Wines to see if I could have a particular wine delivered very last minute in time for Christmas. I forgot the name of the guy I spoke with -sorry - but he was super helpful. Checked the stock of the wine to make sure it was there and suggested other recommendations on things he think we'd like based on our preferences. We ended up ordering a mixed case of 12 with lots of lovely wines that were looking forward to trying.
Great service and the delivery arrived the next day (to the other end of the country!
Thank you. We'll let you know how we get on!
21 December 2023
Unprompted review
Great service and prices
9 December 2023
Great customer service ensuring that…
Great customer service ensuring that the order was delivered on time and was exactly as described.
5 December 2023
Wife's favourite wine
Great wine selection and managed to get a bottle not stocked anywhere else. The only small gripe I had was if I wanted to buy 3 bottles online I had to pay 3 postage payments (4.99) for each bottle.
5 December 2023
Reply from Waterside Wines
Hi Kristopher, thanks so much for the five star review! I believe there has been a malfunction regarding your shipping cost x 3 (unless this was placed as three separate orders). Please could you email us with your order number so we can look into this, and if you have been incorrectly charged for shipping please accept our apologies we will refund the difference and address the the issue on our website if there is one. The best email address is - Sale@watersidewines.com. Look forward to hearing from you!
Great wine at a competitive price
Great wine at a competitive price, along with a speedy delivery.
28 November 2023
Reply from Waterside Wines
Thanks Sarah! Have a great xmas, enjoy the wine and hopefully see you again soon!
Cracking service & will use them again
19 November 2023
Reply from Waterside Wines
Thanks Andy! Have a great xmas and hopefully see you again soon!
Brill service good wines good packaging…
Brill service good wines good packaging good price
1 December 2023
Unprompted review
Reply from Waterside Wines
Hi Caryn, thanks so much for the kind review. Glad you're happy with the service we're providing! Have a great xmas and hopefully see you again soon!
Ordered my wine and was still waiting…
Ordered my wine and was still waiting for delivery 2 1/2 weeks later as it hadn't been delivered from the stockist. No communication the first week until I asked, nor the 2nd week. Decided to cancel and was told refund had been done and would be with me in 5-7 working days, no sign of refund until I asked and then it was done straight away. Lots of chasing needed.
10 November 2023
Reply from Waterside Wines
Dear Richard,
I hope this message finds you well and thank you for leaving your feedback. I want to express our sincere apologies for the inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we genuinely regret that your expectations were not met. We take full responsibility for the unusual delay and any frustration it may have caused.
Upon investigating your order, we identified an extremely uncommon supplier issue that was beyond our control and caused the delay with your order. It is our commitment to ensure a seamless shopping experience for our customers. We deeply regret that we did not meet that standard in this instance.
We did, however, communicate the unforeseen delay to you, and in an effort to make amends for the inconvenience caused, we offered a complimentary magnum bottle of prosecco as a gesture of apology. We understand that these gestures may not fully compensate for the delay, but we hope they were received as a sincere expression of our regret.
Regarding the refund, we confirm that it was processed within 7 working days, as promised. We understand the importance of timely resolution, and we apologise for any additional concern caused by the delay in communication regarding the refund status.
I am however pleased to confirm this particular issue has now been resolved going forward, and our team has put procedures in place to prevent similar occurrences in the future, and we assure you that your feedback has been taken seriously.
If there is anything more we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to our customer service team by phone, email or live chat (contact details here - www.watersidewines.com). We value you as a customer and would like the opportunity to restore your trust in our service if you choose to shop with us again in the future.
Best Regards,
William Niven
Director
Waterside Wines Limited
Sales@watersidewines.com
Best price for Chateau Musar…
Best price for Chateau Musar I could find anywhere. Combine this with good communication and delivery… what’s not to like?
30 November 2023
Unprompted review
Reply from Waterside Wines
Thanks for the positive feedback Roger!
Musar has definitely been one of our most popular products this year. Really pleased you were happy with the communication with our team and the service you received. Hope to see you again soon!
Kind regards,
William
Excellent vintner
Delivery as expected. Very competitive prices on the high class case which I ordered. Excellent value for money and personal service. Will definitely use again.
11 November 2023
Reply from Waterside Wines
Thanks for the positive feedback John!
Really pleased you were the service you received, this means a lot to us. Hope to see you again soon!
Kind regards,
William
Excellent customer service
The wine I ordered was out of stock - I was contacted very quickly (and at the weekend!) and the situation explained. The wine arrived ahead of schedule within a few days. Very good customer service.
10 November 2023
Unprompted review
Reply from Waterside Wines
Hi Peter,
Sorry that the wine you ordered was out of stock but glad we found an alternative solution you were happy with on this occasion. Hope to see you again soon!
All the best,
William
Wine shopping made easy
Really great variety of good quality wines at reasonable prices. Innovative packaging and quick service. Will be back again and again. Thanks for the experience Andrew, you certainly know what the customer wants.
11 November 2023
Unprompted review
Reply from Waterside Wines
Thank you for the feedback John. We’re constantly looking for products at great prices we can offer to our customers. Check out the latest new products when you have a moment, we’ve also including gift wrapping as an option for Christmas. Thank you for your business and look forward to supplying you with wine again soon! Best, Andrew
Received my champagne package really…
Received my champagne package really pleased with it
Came on time
13 November 2023
Unprompted review
Reply from Waterside Wines
Glad to hear you were happy with the experience Susan! Let us know if you need anything in the future
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.