Air lift pump stopped Sunday morning quick search on line for new Diaphragm kit found WaterWise - easy to navigate to find the correct parts SE20 - ordered and delivery arrived lunch time today. All... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Air lift pump stopped Sunday morning quick search on line for new Diaphragm kit found WaterWise - easy to navigate to find the correct parts SE20 - ordered and delivery arrived lunch time today. All... See more
Company replied
Excellent service. Air pump was due for delivery in 3 business days but arrived next day on a Saturday. Price was 20% better than elsewhere. And I shop around! Many thanks
Company replied
Placed order on Saturday and arrived Tuesday. Good product no damage. Very helpful staff when called. Fitted and working as should.
Company replied
Blower failed after a few months. Lady on customer service phone (sorry, I don't remember your name!) was so helpful and credit to the company. Sorted replacement through warranty with Charles Austi... See more
For over 30 years, Waterwise Pumps has been a trusted provider of water treatment systems, pump solutions, and premium spare parts across the UK. Working in partnership with leading global manufacturers, we deliver reliable, efficient, and environmentally responsible solutions designed to ensure optimal performance, long-term reliability, and uninterrupted water flow for domestic, commercial, and industrial applications.
Unit 10c, Beechburn Industrial Estate, Crook, Bishop Auckland, County Durham, DL15 8RA, Crook, Bishop Aucland, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Parcel arrived on time but l incorrectly thought it was incomplete. Email on Friday afternoon asking for missing part which arrived on Saturday, despite later reporting the missing part was found in the package there was no quibbling. First class service
Delivery was quick and a returned item was handled promptly and efficiently
I don’t normally leave reviews for online purchases that are as simple as they should be. However I’ve had a couple of bad experiences recently and these good people have gone a good way to restoring my faith.
Large stock of items, great prices and excellent customer service
Good price, good service with fast delivery and staff were spot on with technical advice 😁
Ordered, delivered & fitted within 24hours.
The sales department were beyond helpful & even though I missed the cut off time for next day delivery when I explained the urgency Georgia went beyond all expectation to enable delivery of the item the following day.
I cannot rate this companies customer department highly enough & will be definitely using this company again in the future.
Delivery was awful took over a week and in the end we had to drive to find the driver to retrieve our parcel found him trying to leave on someones doorstep? ( They had been given full directions right to our door?) disappointed with the packaging hole in the box, and the box was not covered so everyone could see what it was?? Even the Delivery man commented oh its an expensive item? But all works as it should.

Reply from Waterwise Pumps
Brilliant experience. Easy to do business with and their advice was second to none
Bought this pump to replace the same but defunct one that was used to run our sewage treatment plant. So a new one was req pronto.
I have to say the price and delivery and overall service was first class. Will def use again for purchase of servicing kit etc.
Quick delivery to a remote part of the country and a very competitive price.
Quick delivery and good price. What more do you want,oh,and the tracking was spot on.
Blower failed after a few months. Lady on customer service phone (sorry, I don't remember your name!) was so helpful and credit to the company. Sorted replacement through warranty with Charles Austin and new item arrived in a couple of days.
Highly recommend company and will be sticking with them in the future 👍🏻
great customer care and attention to detail, even checking that I didn't order anything that wasnt needed. Thank you!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.