Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet shop
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
4.8
Excellent
179 reviews
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Hasn’t replied to negative reviews
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Two lights out of three failed in the…
Two lights out of three failed in the water feature,after a two week wait two replacements were sent which were the wrong colour then the third light failed,after texting water world about this I didn't get any response
17 July 2025
Fantastic water feature. Very happy customer!
Fantastic water feature! Absolutely made up with it! Fast delivery! Very satisfied!!
7 July 2025
Prompt delivery and great value.Would…
Prompt delivery and great value.Would definitely use again.
10 June 2025
Customer service was exemplary
Customer service was exemplary, from the time I placed the order to the time my pond was delivered.
28 May 2025
Sealing clamp
Was the only company to have what I needed thank you,was expensive for what it was but needs must when you're stuck
15 May 2025
By time you pay postage and customs it works out 3 times the price
Customs and postage too 3xpensive
14 May 2025
Big Bear Breakfast at Water World
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and the service is first class, the price was fair also. Will be calling again just for the breakfast.
20 May 2025
Unprompted review
Great service and very helpful…
Great service and very helpful information when on the phone
28 April 2025
Easy to order my item and it arrived on…
Easy to order my item and it arrived on time. Very happy!
21 April 2025
Paid extra for parcel to arrive on…
Paid extra for parcel to arrive on Saturday as advertised, it arrived Sunday
23 April 2025
Friendly and knowledgeable
Friendly, helpful, knowledgable staff made it so easy. Items arrived extremely swiftly in posh with everything packed well to prevent damage. Highly recommend this company
23 April 2025
Customer satisfied
My package arrived on time, well packed and easy to access. The water feature was undamaged and so easy to install in my garden. Wonderful to look at and delightful sound of waterfall. Highly recommend for even a small garden.
21 April 2025
it did the job
11 April 2025
Waterworld have been fantastic
Waterworld have been fantastic. I ordered a new UV filter housing as my original had failed. Initially the supplied part looked soiled, like it had been used before, so I pointed this out to Waterworld and they ordered me a new one...no quibble at all.
Brilliant service. The new filter housing is now installed and working perfectly. It would have justified 5stars if it wasn't for the fact that DPD delivery dropped the new UV filter housing over the fence, rather than leaving it in the porch as requested.
4 March 2025
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