Watsons Property Group Limited Reviews 

849
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always willing to take the extra time to answer any customer questions thoroughly. People also deeply appreciate the remarkably quick turnaround times, smooth booking processes, and clear, comprehensive property surveys provided by the wonderful team. However, some reviewers were not happy with the communication, noting painfully slow responses, unhelpful attitudes, and difficulties when trying to resolve unexpected issues. A few customers also experienced frustrating problems with inaccurate property valuations, billing errors, or missed structural details in their final official documents.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, prompt report... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick and efficient... See more

Staff

Customers had positive experiences with staff, describing them as helpful, knowledgeable, and professional... See more

User experience

People report positive experiences with user_experience, highlighting thorough, efficient, and detailed... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as extremely helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We commissioned a Level 3 survey and later a few follow up reports from Watsons and were extremely happy with all the results. All our reports were completed very quickly. They were clear, thorough, a... See more

Company replied

Rated 5 out of 5 stars

I would recommend Watsons. I spoke to Joseph who was really helpful in advising what level survey would be best for the property we were buying & he didnt just adv the most expensive one which... See more

Company replied

Rated 5 out of 5 stars

Found this company through the RICS site, we received an online quote and once we went ahead we were updated at each stage along the way. They were quick to sort a survey with the vendor and we go... See more

Company replied

Rated 5 out of 5 stars

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to... See more

Company replied


Company details

  1. #27 of 32 best companies in Chartered Surveyor
  2. #3 of 4 best companies in Commercial Agent
  3. #28 of 49 best companies in Property management company
  4. #16 of 30 best companies in Estate Agents
  5. #23 of 28 best companies in Property valuer
  6. #29 of 35 best companies in Property Surveyor

Written by the company

If you’re considering purchasing a new property, at Watsons we always recommend commissioning your own independent home survey, which will provide you with a clear understanding of the property’s condition. By having a professional inspection completed, you’re essentially avoiding any additional costs, stress and hassle further down the line, as the survey can help you avoid surprise additional costs for repairs. We are experts in all aspects of property ownership and tenancy in both the residential and commercial markets. Offering you a wide range of surveys and a competitive valuation on your property. We are Chartered Surveyors (Residential & Commercial), Estate Agents (Sales & Lettings), and Property Management Agents. We also offer Building Services We work with a vast range of different clients from individuals through to large organisations to provide tailored property solutions. Established in 1890, we have developed a loyal client base which spans both the private and public sectors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

849 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(849)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service. From initial contact to sending the report within 2 days of survey being completed. Pleased with the service.

14 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Christiana. We really apprecaite it.

Rated 5 out of 5 stars

Brilliant in depth survey

Brilliant in depth survey, communication from start to finish was great too. Portal easy to use.

12 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Great feedback, Emily. Thank you for taking the time to post!

Rated 5 out of 5 stars

We had a positive experience

We had a positive experience with the Watsons survey company overall. Special thanks to Sophie Morton-Crate for arranging our survey appointment.

The actual appointment took place a little later than we originally expected, but we understand that coordinating a suitable date between all parties can take time.

The application process itself was very straightforward and easy to complete via their website - simply enter your details along with the seller’s/estate agent’s information, and everything was clear from there. Communication was professional and the process felt smooth overall.

We have received our report 1 week later from the survey appointment which is very reasonable. The report contained all the needed details with photos.

Very happy and would recommend Watsons.

6 May 2026
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Reply from Watsons Property Group Limited

Thank you for your very detailed feedback, Tereza. We really appreciate your comments and recommendation!

Rated 3 out of 5 stars

Complicated

The report, once received, was good and comprehensive however, the booking process was very long and complicated and the online portal isn’t well presented. I was also promised to receive my report on a specific day which did not happen. I had to chase twice before report was sent.

5 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for taking the time to share your feedback. We’re pleased to hear that you found the report itself good and comprehensive.

We are sorry, however, that the booking process felt long and complicated, and that the online portal did not meet expectations. Our aim is to make the booking process as clear and straightforward as possible, so we are disappointed to hear that this was not your experience.

We also apologise that the report was not received on the day you were expecting and that you had to chase for an update. We appreciate how important clear communication is during the process, and your comments have been shared with the relevant team so we can review what happened and identify where improvements can be made.

Thank you again for your feedback, which is very helpful in improving the service we provide.

Rated 5 out of 5 stars

Excellent Detailed Survey

Survey was conducted on time. Report from survey was produced on the next working day. Survey was very detailed. Highlighted faults from urgent to things requiring action that needed to be completed. Easy to follow with photos to illustrate problems.

18 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for your feedback, Marilyn. Much appreciated.

Rated 4 out of 5 stars

Satisfactory service

Used both email and e-platform to communicate with us. Quick turnaround time. Survey report (level 2) was available in one day after the survey was done.

7 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for posting, Betty. Appreciated.

Rated 5 out of 5 stars

Professional service

Good booking system. Comprwhensive survey document, would recommend.

31 March 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for your feedback, Mark. Much appreciated.

Rated 5 out of 5 stars

Watson's for Valuation, spot on

I needed a valuation for CGT purposes. Found Watson's on a search and filled out the online form. From there, they have been spot on. Had a call back within 30 minutes to discuss the needs, pricing, and arrangements. The online payment and portal they use provides excellent detail on where we're at in the process. Everybody I spoke to was excellent and the surveyor who came round was friendly and professional, and I received my report within 3 working days. Overall I cannot complain and highly recommend.

11 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for your detailed feedback, Jake. We really appreciate you taking the time to post your comments, and for your recommendation1

Rated 5 out of 5 stars

Great

Great , quick service, very friendly and a really good price

6 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for your feedback, Sonia! Much apprecisated.

Rated 5 out of 5 stars

Quick and efficient - highly recommend

Great experience with Watsons.
From start to finish they were efficient, helpful and kept us up to date with the portal you get access to.

The house we are buying had the survey take place on a Tuesday and by Wednesday lunch time we had the report back!

6 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for the recommendation, Milly! Much appreciated.

Rated 5 out of 5 stars

Very swift response times

Very swift response times. Our survey was booked in promptly and well communicated throughout. The survey itself was detailed and informative.

1 May 2026
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Reply from Watsons Property Group Limited

Great feedback, Louise. Really appreciate it.

Rated 5 out of 5 stars

Great communication

Joe got in touch with me the same day of my enquiry and forwarded all the information I would need! He was prompt with his replies and made the whole process hassle free.

5 May 2026
Unprompted review
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

thank you for taking the time to post your feedback. Much appreciated

Rated 5 out of 5 stars

I’ve just conducted a survey with…

I’ve just conducted a survey with Watsons and I am perfectly happy with the document they provided me. It was exactly what I expected, therefore I am pleased with the quality of their service.

1 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback. We really appreciate your comments.

Rated 5 out of 5 stars

Recommended

Information was clear, survey carried out and the report came back the next day. Would recommend

30 April 2026
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Reply from Watsons Property Group Limited

Thank you for your recommendation. Much appreciated.

Rated 5 out of 5 stars

Great service

Great service in arranging a speedy survey and a comprehensive report also received in good time.

7 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for taking the time to post, David. Much appreciated.

Rated 5 out of 5 stars

Joe is super helpful

Joe is super helpful ! Fast responses and reliable. Recommended 🫶

1 May 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for the recommendation, much appreciated.

Rated 5 out of 5 stars

Could not speak more highly about the…

Could not speak more highly about the service from Watsons, great flexibility, quick turnarounds and a really helpful conversation from the surveyor, thank you

20 April 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Fantastic feedback, thank you for taking the time to post, Alice! We really appreciate it.

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