Watsons Property Group Limited Reviews 

849
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always willing to take the extra time to answer any customer questions thoroughly. People also deeply appreciate the remarkably quick turnaround times, smooth booking processes, and clear, comprehensive property surveys provided by the wonderful team. However, some reviewers were not happy with the communication, noting painfully slow responses, unhelpful attitudes, and difficulties when trying to resolve unexpected issues. A few customers also experienced frustrating problems with inaccurate property valuations, billing errors, or missed structural details in their final official documents.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, prompt report... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick and efficient... See more

Staff

Customers had positive experiences with staff, describing them as helpful, knowledgeable, and professional... See more

User experience

People report positive experiences with user_experience, highlighting thorough, efficient, and detailed... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as extremely helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We commissioned a Level 3 survey and later a few follow up reports from Watsons and were extremely happy with all the results. All our reports were completed very quickly. They were clear, thorough, a... See more

Company replied

Rated 5 out of 5 stars

I would recommend Watsons. I spoke to Joseph who was really helpful in advising what level survey would be best for the property we were buying & he didnt just adv the most expensive one which... See more

Company replied

Rated 5 out of 5 stars

Found this company through the RICS site, we received an online quote and once we went ahead we were updated at each stage along the way. They were quick to sort a survey with the vendor and we go... See more

Company replied

Rated 5 out of 5 stars

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to... See more

Company replied


Company details

  1. #27 of 32 best companies in Chartered Surveyor
  2. #3 of 4 best companies in Commercial Agent
  3. #28 of 49 best companies in Property management company
  4. #16 of 30 best companies in Estate Agents
  5. #23 of 28 best companies in Property valuer
  6. #29 of 35 best companies in Property Surveyor

Written by the company

If you’re considering purchasing a new property, at Watsons we always recommend commissioning your own independent home survey, which will provide you with a clear understanding of the property’s condition. By having a professional inspection completed, you’re essentially avoiding any additional costs, stress and hassle further down the line, as the survey can help you avoid surprise additional costs for repairs. We are experts in all aspects of property ownership and tenancy in both the residential and commercial markets. Offering you a wide range of surveys and a competitive valuation on your property. We are Chartered Surveyors (Residential & Commercial), Estate Agents (Sales & Lettings), and Property Management Agents. We also offer Building Services We work with a vast range of different clients from individuals through to large organisations to provide tailored property solutions. Established in 1890, we have developed a loyal client base which spans both the private and public sectors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

849 reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(849)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Survey…

Recent property survey which was booked in and done in a short space of time. Results of survey completed and viewable quickly. Good correspondence with the team at Watsons. Report was clear and easy to follow with photographs of any issues worthy of note. Would recommend

23 March 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments. We appreciate your feedback and recommendation!

Rated 5 out of 5 stars

Would recommend this company

Would recommend this company, the surveyor that carried out the survey called me on the day to talk over his findings ahead of sending the full report out

18 March 2026
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Reply from Watsons Property Group Limited

Thank you for your recommendation, Wayne. We appreciate you taking the time to post!

Rated 5 out of 5 stars

Clear communication

Clear communication, thorough report. Easy to work with.

24 March 2026
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Reply from Watsons Property Group Limited

Thanks for posting your comments, Katie. Much appreciated.

Rated 5 out of 5 stars

Superb service

The help I received over the telephone prior to booking the survey was excellent.
The speed of being able to carry out the survey. The voicemail Christine left, and the thoroughness of her report. Thank you.

23 March 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments, Mrs. Brett. We really appreciate your feedback.

Rated 5 out of 5 stars

Amazing service

Amazing service, my level 2 survey was done within a week and I got the report the day after.
The pictures on the report were super helpful.
I also shared specific concerns regarding the house before inspection the surveyor ensured they checked

Would absolutely use again if I were in need of a survey.

13 March 2026
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Reply from Watsons Property Group Limited

Fantastic feedback, Steph. Much appreciated.

Rated 5 out of 5 stars

Very straightforward process

Very straightforward process from start to finish.

This is only the 2nd time purchasing a property, so we weren't 100% sure who to go with for our survey. We decided on Watsons after looking at other reviews and based on their reputation. We were very happy with the simplicity of arranging and booking the survey as well as the thoroughness of the survey (level 3 in our case).

We will use them again in future if need be.

9 March 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments about your experience with us. We really appreciate your feedback.

Rated 5 out of 5 stars

Professional & efficient service…

Professional & efficient service throughout the whole process from initial enquiry to receipt of the survey report.
Thorough report received within 2 working days of the survey

9 March 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Julie. Much appreciated.

Rated 5 out of 5 stars

RICS Level 3 Survey

Excellent service, promptly delivered and comprehensive. Very clear report with informative and relevant content, both written and imagery.

11 March 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, John. We appreciate you taking the time to post your comments. Much appreciated.

Rated 5 out of 5 stars

A seamless process from instruction to…

A seamless process from instruction to the inspection to the report. The report is comprehensive and was completed within two days of the survey being carried out.

11 March 2026
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Reply from Watsons Property Group Limited

Great feedback, David. Thank you for posting. We really appreciate it.

Rated 5 out of 5 stars

59 Darien Way,Leicester

I am Jesly Joy,
Had a detailed report from Watsons.
Paul Mills did gave a clarity on what to do get peace of mind.
Keep doing the good work.
Will be in touch for further discussion,of any.

11 March 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Jesly Joy. Much appreciated.

Rated 5 out of 5 stars

RICS 2 Survey

Fast, easy and very professional service. Used to conduct a RICS Level 2 survey. Report arrived 3 days after inspection. Very thorough with highlighted areas for actions.

10 March 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Mr. Brough. We really appreciate your comments.

Rated 2 out of 5 stars

Paid for house survey and the report…

Paid for house survey and the report came back with incorrect photos. Was corrected.

6 March 2026
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Reply from Watsons Property Group Limited

Thank you for posting your feedback, Darren. We sincerely apologise again for the report error.

Rated 5 out of 5 stars

Watson's Level 2 Survey

Watson's were recommended to me by a friend and I'm so pleased I went through them. I booked a level 2 survey. They kept in contact with me to confirm when the survey was going to take place. I received a full 63 page report, 2 days later. It was detailed and easy to understand. The survey highlighted issues to me that I was unaware of and am now in process of instructing other contractors to have a more detailed look. I would definitely recommend and I would definitely use Watsons again.

5 March 2026
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Reply from Watsons Property Group Limited

Thanks so much for your feedback, its greatly appreciated and we will pass this onto the relevant team!

Rated 5 out of 5 stars

Great and Quick Service

Answered to my enquiry very quickly, arranging visit within days, and report sent to me just a few days later.
Highly recommend!

4 March 2026
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Reply from Watsons Property Group Limited

Thank you for leaving this lovely review. We will be sure to pass this onto the team.

Rated 5 out of 5 stars

Excellent service

Excellent communication
Competitive price. Survey was arranged for a convenient time. The Surveyor Christine Armstrong was friendly, knowledgeable and professional
Happy customer

24 February 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Daryl. We really appreciate your comments, it and will ensure they are passed on to Christine directly.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The report was delivered very quickly, competitively priced, and clearly highlighted everything I needed to know in an easy-to-understand way. Would definitely recommend.

17 February 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Jenny. We really appreciate the recommendation too.

Rated 5 out of 5 stars

We recently used Watson’s for a level 2…

We recently used Watson’s for a level 2 survey on our onward purchase, the process was quick, easy and simple to use and they were very efficient! The report was sent to us within 3 working days of it being completed. They also rang to give us details of what they found. Great service and I would highly recommend, Thank you again.

17 February 2026
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Reply from Watsons Property Group Limited

Great feedback, thank you for taking the time to post your comments, Soph. We really appreciate your recommendation too!

Rated 4 out of 5 stars

Quick turn around

Quick turn around, communication good and helpful.
In general think the report not worth the money it's written on. Everything is written with a caveat and although it's level 2, it doesn't really say much more than we kind of already knew.
Company friendly and professional

20 February 2026
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Reply from Watsons Property Group Limited

Thank you for your comments. We appreciate you taking the time to post your feedback.

Rated 4 out of 5 stars

The booking is fast and effective

The booking is fast and effective. They can help to arrange the survey done within desired time. The survey contain some useful advices.

10 February 2026
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Reply from Watsons Property Group Limited

Great feedback. Thank you for taking the time to post!

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