Wattle&Wombat Reviews 

172
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, exceptional quality, and comfortable feel, making them a pleasure to use in the kitchen. Many also appreciate the items for being safe, durable, and easy to clean, often highlighting their aesthetic appeal and functionality. The customer service and staff are frequently described as outstanding, brilliant, and friendly, providing exemplary support. However, some customers also noted occasional initial issues with product quality, such as items arriving with minor dents, chips, or rough finishes. These concerns were consistently and promptly resolved by the company's responsive and helpful team, who often sent replacements without hassle.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as beautiful, sturdy, and... See more

Quality

People report positive experiences with quality, consistently praising the outstanding craftsmanship and... See more

Customer service

Consumers find customer service to be outstanding, with many reviewers highlighting the kindness, efficiency,... See more

Staff

Customers had positive experiences with staff, frequently praising the team's helpfulness and exceptional... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of online ordering and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This Australian business should be very proud! I had emailed them in regards to an enquiry about one of my items and they replied promptly and sorted the problem straight away for me! I purchased the... See more

Rated 5 out of 5 stars

As an autoimmune recovery coach, I’m very aware of the impact that toxins contribute to our ailing health, so purchasing this stunning aesthetic set of timber cooking utensils was a no brainer. They a... See more

Rated 5 out of 5 stars

We love our Wattle & Wombat set. The utensils are beautifully made and work so well. They also look beautiful in our kitchen. We have referred many friends and family and recommended they buy the set... See more

Rated 5 out of 5 stars

All my products arrived and they are gorgeous. Had slight problem with one product and it was replaced immediately. The service was excellent. I'd highly recommend this Australian company. Thanks... See more


Company details

Written by the company

Wattle & Wombat is an Australian kitchenware brand supplying Aussies with carefully selected, non-toxic kitchen essentials designed to last. We focus on natural materials like solid timber and simple, functional tools that make it easier to move away from plastic and questionable coatings in the kitchen. From utensils and boards to everyday accessories and care items, our goal is to offer a cleaner, more considered kitchen setup with quality you can feel good about. We’re a husband-and-wife small family business, and our mission is to help bring Aussie kitchens into 2026 with healthier, more mindful everyday tools.


Contact info

4.8

Excellent

TrustScore 5 out of 5

172 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(172)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Human-Touch Customer Service

I recently purchased the Wattle & Wombat kitchen utensils set as I’m phasing out the use of plastic in my kitchen. Upon unpacking I noticed that one groove of the pasta spoon had sadly broken off during shipment.

Since reaching out to Wattle & Wombat I have encountered super courteous, speedy and hazzle-free Customer Service interactions with Olly who immediately offered to send a replacement pasta spoon. She kept me informed about its dispatch and its Australia Post tracking number.

A great company name, great products and a great human being behind this Australian family business - all important aspects in a world where the human touch gets often lost in an automated and digitised world.

I will be cooking up a storm with my wooden Wattle & Wombat kitchen utensils- I’m loving their look and feel!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Wattle & Wombat - Amazing!

Not only are the Wattle & Wombat products amazing (both beautiful and functional) but the customer service is exceptional. Olly was amazing to deal with and I look forward to cooking beautiful meals with my new utensils.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 💯 satisfied

Absolutely 💯 satisfied. I had an item not delivered and 1 quick email later and the problem was rectified.

Fabulous customer service and gorgeous products. Highly recommend.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer care

Wattle&Wombat are a great company to buy from. I bought their teak utensil set and it was amazing! One of the utensil came delivered damaged and when I reached out about it they were super quick to help me and replace my item. Their team are excellent people and easy to work with. Also love the sales they put on!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Order Utensil set

I recently ordered the beautiful utensil set When unpacking I noticed the ladle had a small chip. I reached out to the team and they immediately advised they would send a new replacement. The new one arrived today prefect🙌 customer service was amazing and love the product.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Very odd

So odd that every single review was written in the past two months and all those reviewing and giving five stars have only ever written on review for trust pilot. Smells fishier than the Sydney fish markets on a 42 degree day.

17 February 2026
Unprompted review
Wattle&Wombat logo

Reply from Wattle&Wombat

Hi Maree,

We actually only set up our Trustpilot account within the past month, which is why the reviews are recent. We invited our existing customers to leave honest feedback about their experience with us.
We’ve fulfilled over 10,000 orders and are proud of the community we’ve built. All reviews are from genuine customers who have purchased from us.

If you have any specific concerns or have placed an order yourself, please feel free to share your order number and we’d be happy to assist.

-Wattle&Wombat

Rated 5 out of 5 stars

Great products Great Service

My kitchen set of teak utensils are absolutely stunning.
I'm determined to use them but just admiring them for now is enough. They look so good in my kitchen. Easy to purchase and 5-star service from Olly and Nat.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products and great customer service

I've been concerned for years about using plastic boards and utensils for cooking and when I came across Wattle & Wombat products I finally took the plunge. I purchased the utensils and set of 3 chopping boards. I received my order very quickly, the utensils were perfect but there was an issue with the quality of my boards.
One email, 10 minutes and I had a reply, all sorted, full set of replacement boards were sent out and received within a few days.
Absolutely beautiful boards and utensils, and fantastic customer service which is just unheard of in recent years.
Thanks Olly for such a pleasant experience in resolving the issue with absolutely no hassle.
Love using the products every day now!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product

I was unsure swapping to all wood but I must say these products are fantastic. I love the fact they are an independent business and passionate about their products. We bought all the utensils but will add the chopping board to our set! Once again, a great product and I’m extremely happy with them.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Awesome experience with this company

Awesome experience with this company. Highly recommend the utensils as I bought the whole range. I love that no bacteria can get into the wood and I love that it’s a family run business that’s AUSTRALIAN 🇦🇺🇦🇺🇦🇺🇦🇺. Well done WATTLE & WOMBAT

2 January 2026
Unprompted review
Rated 5 out of 5 stars

I am so thrilled with this gorgeous set…

I am so thrilled with this gorgeous set of fine crafted utensils. I've been looking to upgrade my sad little mismatched utensil drawer and have had my eye on this set for months. Seeing the quality in every ad and checking the reviews, I hoped I had stumbled onto a good looking set.
They are packaged well and wrapped in tissue paper, beautiful to look at, serve their purpose well, carved to perfection and feel comfortable to use. I am so impressed with each of these tools and the spatulas have such a beautiful fine edge for easy lifting and stirring. Even the noodle spoon spreads noodles perfectly without creating a bunched up knot like my plastic one always did. The quality speaks for itself and I am so thankful to Wattle & Wombat for helping me make the right decision. I've had a very positive shopping experience and my comments and reviews are quickly responded to. I love my pack of 9 ❤️

8 February 2026
Unprompted review
Rated 5 out of 5 stars

A must-have for every kitchen! Very happy customer!

I've been keen to reduce plastic use in our lives, so have been keeping an eye on utensil alternatives.
I chose Wattle&Wombat because they were reasonably priced, looked great, and had great reviews.
I received my order quickly, and decided I couldn't wait to use them (I'd intended keeping them new until we moved to a new home in a few months.)
I've been really happy with them! Hubby was sceptical about how good the egg slice would be, but has been pleasantly surprised.
Food is not sticking, they're very light and comfortable to use, and they're easy to clean.
Very happy customer!!
5 stars from me!!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic produce & customer service

I’m so glad I chose to buy the wooden utensils from Wattle & Wombat over other cheaper ones, as the quality is incredible, but more importantly, the customer service has been brilliant, quick and friendly.
I provided feedback on something and I received a friendly reply within 15 minutes and had my answer and the issue resolved in that time.
Yes you can get cheaper versions, but, the ability to speak with someone in Australia and the quality of the utensils is not comparable with the cheaper ones.
Recommend you give Wattle & Wombat a go.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Just stunning

I bought the complete set of cooking utensils. They are just so beautifully made and good sizes. I just love the natural wood.totally recommend this set if anyone is looking to replace the plastic in their kitchen but even to just have beautiful utensils in their kitchen.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Replaced my utensils

Spoke to Olly from Wattle and wombat, one of my utensils were damaged. Service was excellent my utensils were replaced without a problem . The quality of my utensils are amazing the service again I will mention is excellent
Will definitely recommend this company
Thank you again Olly for all your help
Mary

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Teak Utensils

I found the online site easy to navigate and the advert and the actual product look as they should. The delivery was also very prompt.
The utensils look and feel great and are also nice to use. I also like the cleaning care card which also came with the products.

3 February 2026
Unprompted review

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