Waverley Excursions Reviews 

49
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Please be careful and don't buy Waverley trips as gifts. I paid £200 for sailings on the Waverley for my grown up kids, however given the intermittent nature of Waverley excursions there has been a l... See more

Rated 5 out of 5 stars

My partner and I have just enjoyed a fantastic three-hour trip on board the Waverley, sailing from Fishguard and Goodwick. The crew were all helpful and friendly, too. It was such a wonderful experien... See more

Rated 5 out of 5 stars

I booked the Penarth, Clevedon, Ilfracombe and North Devon trip last week. It was only after booking that I read some of the negative reviews. To pick up on some of the negative points. For us... See more

Rated 1 out of 5 stars

ABANDONED. DANGEROUS COMPANY! 70 people including elderly, disabled and children abandoned in Minehead after an organised trip off the boat. All left for over 2 hours with no contact from the... See more

Company details

  1. Tourist attraction

Written by the company

Waverley is the World's Last Seagoing Paddle Steamer in the World. BOOK NOW for a Day, Afternoon or Evening Cruise from a Port near you! Call 0141 243 2224


Contact info

3.3

Average

TrustScore 3.5 out of 5

49 reviews

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No recent history of asking for reviews

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3.3

All reviews

(49)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Boat trips are fine.Rating them badly…

Boat trips are fine.Rating them badly for latest appeal they sent...Donate £100 and they will give you a teatowel... How arrogant is that

13 February 2023
Unprompted review
Waverley Excursions logo

Reply from Waverley Excursions

Thank you for review.

Donors to Waverley’s 2023 Dry Dock Appeal have donated varying amounts in support of Waverley and the support for Waverley is recognized by the 1000’s of donations received.

The offer of a Tea Towel to donors of £100+ is a token of appreciation/gift to recognize their contribution in support of Waverley.

Rated 5 out of 5 stars

Day cruising around the Isle of Wight…

Day cruising around the Isle of Wight greatly helped by perfect weather. Food available and fairly priced. Commentary as we went and crew were competent and agreeable. I would recommend it but don’t forget the old lady is 75 and it is a charity not a ferry service.

10 September 2022
Unprompted review
Rated 3 out of 5 stars

Disappointing experience.

Arranged a day trip for my sister and 3 other family members as first time for my sister, so looking forward to it, paid £130 for us to get picked up at Kilcreggan Pier for 1.35pm, so we waited and waited and eventually at 1.50pm it was seen on the horizon, but it didn't dock at Kilcreggan and continued up heading for Loch Long, about 60 people all waiting and seeing this as well, I called company to explain and very nice lady said she would radio Captain, about 10 mins later it started to reverse back obviously been told they over shot their mark, how can that possibility happen. Anyway eventually got on and all ok as your started but at one point ladies toilets only one on board got blocked up and were closed, so staff opened disabled but they were blocked, so not good as I suffer from incontinence, so no toilets and lost over 1/2 HR of trip because of captain and his detour for £130.00, I love the Waverley but very disappointed with services provided , not sure I would go back on though, shame.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Great cruise from Tighnabruaich

Great cruise from Tighnabruaich last night.Busy and good atmosphere. Excellent idea to have,an evening event during holiday time.Love to do it again ,but needs to be earlier in the summer season, as the light was really fading on return.Keep these ideas coming.

4 August 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed!!

Beautifully looked after boat, was excited to be going on her but was disappointed.
Only one person serving at the bar, there could have been two even with Covid restrictions. Lots of people not wearing masks moving about, they should have been told but were not, and certainly no social distancing. It’s very difficult to social distance on the boat but I think there were too many people on board at this time. The stench in the ladies toilets was dreadful, not acceptable in this day and age. I was there at the weekend, it’s just a booze cruise, won’t be back.

27 August 2021
Unprompted review
Waverley Excursions logo

Reply from Waverley Excursions

We are delighted to hear your positive feedback regarding how Waverley is maintained.

We can confirm that we don’t advertise any of Waverley’s excursions as a “booze cruise” . The bar facilities on board Waverley are limited and we do indeed have only 1 crew member serving in the bar in order to limit the sale of alcohol from the bar.

We are aware that one of the toilets in the ladies has been leaking. We are working to resolve this as quickly as possible.

We must also highlight that we are operating at 60 per cent capacity to allow passenger comfort. Current government guidelines advise that social distancing is no longer a requirement, however masks are required to be worn indoors. Prior to boarding and each call at piers, an announcement is made to passengers advising our on board procedures relating to the wearing of masks indoors. Also on board we have signage displayed throughout the ship advising passengers that masks must be worn indoors.

We are truly sorry to note that you won’t be returning for another sail aboard Waverley – the last seagoing paddle steamer in the World.

Rated 5 out of 5 stars

We went to Tighnabruaich on Saturday…

We went to Tighnabruaich on Saturday 7th August and had a great time. The staff and the sail was second to none. Weather was good until coming home just past Helensburgh when the skies opened. Prices on board are pretty decent. Would definatley recommend a trip

9 August 2021
Unprompted review
Waverley Excursions logo

Reply from Waverley Excursions

Thanks for your review!
We are thrilled to hear that you had an enjoyable trip aboard Waverley.
We have passed on your positive feedback to the Ships' Officers and Crew.
We hope to be able to welcome you aboard Waverley again very soon!

Rated 1 out of 5 stars

The Waverley Excursions cancelled my…

The Waverley Excursions cancelled my booking for a refit I have returned my £60-00 Tickets back in Sep 2020and have not herd any thing from them Its now mid Dec 2020 how long do it take to return a payment for a large co
Stanley OBrien

15 December 2020
Unprompted review
Waverley Excursions logo

Reply from Waverley Excursions

Dear Stanley,
Thanks for your review.
All tickets received for refund are up-to-date. If you could contact us directly along with your booking details, postcode, origin of purchase in order to investigate this further, we would be most appreciated.
Best wishes,
Customer Services

Rated 1 out of 5 stars

Bought 4 tickets for a trip that the…

Bought 4 tickets for a trip that the company cancelled. Requested my money back but they ignored my requests and put obstacles in my way of getting MY money back. It took 3 years to get my £180 back after I raised a claim in the courts.

24 November 2018
Unprompted review
Rated 1 out of 5 stars

As no one has made a good or bad review …

As no one has made a good or bad review let me say this, back in 2014 l had brought tickets for a night sailing, couldn't go on this one so phoned and wanted my money back, apparently they only give credit note or a new date, choose a new date however this was cancelled due to a rough sailing and the voice recording said that if you had a booking on that date then you would get a full refund, however several emails to the customer services and hiding behind the terms and conditions do not get your money back , a one star also on facebook , of course you could say that l have it in for the company however it doesn't matter how many years have passed.

29 November 2017
Unprompted review

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