Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it w... See more
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Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... See more
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I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... See more
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The Wave Tourer SUP arrived with a single pump instead of dual which was disappointing as wanted to take in on holiday, but Sophie sorted it all out and sent a new dual pump to me, with a surprise g... See more
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Company details
- #18 of 19 best companies in Adventure Sports
- #7 of 7 best companies in Canoe & Kayak Shop
- #68 of 91 best companies in Outdoor sports shop
- #9 of 11 best companies in Surf shop
About Wavesupboards
Written by the company
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Contact info
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, United Kingdom
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Wavesupboards
Hi Sam,
Thank you for your kind words! We're so pleased to hear you’re happy with the product. We're also glad we could quickly resolve the issue you encountered, our team is always here to help.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
Esther @ Wave Team
I received my new paddle board today
I received my new paddle board today, I went for the navy woody. Looks really nice and sturdy straight out the box. It has clear instructions for set up but unfortunately I had a faulty pump. I reached out to them today when I received my board and they have already sent a new pump out. Great customer service! Thank you Antria for the speedy reply. Can't wait to test my new board out.
22 August 2025
Unprompted review
Reply from Wavesupboards
Hi there!!
Thank you so much for sharing your experience! We’re thrilled to hear you love your new navy woody paddle board and that it arrived sturdy and ready to go. Sorry again about the faulty pump, but I’m glad our team could get a replacement sent out quickly for you. We hope you have an amazing time testing out your board on the water!
Kind regards,
Jessica@wave
Reply from Wavesupboards
Hi Alžběta,
Thanks so much for the great feedback , we're really glad you're enjoying the boards!
Wishing you many more fun sessions out on the water.
Best Regards,
Esther @ Wave Team
Have the full range and love them
Great company, recently been using their Wave Recon and love the feel of it on the rivers. Have their full range and can highly recommend them all
21 August 2025
Unprompted review
Reply from Wavesupboards
Hi Rhys,
Thank you so much for your kind words and continued support, it really means a lot!
We’re thrilled to hear you’re enjoying the Wave Recon on the rivers. Knowing that you’ve tried the full range and would recommend them all is the best feedback we could ask for!
Wishing you many more great adventures on the water.
Best Regards,
Esther @ Wave Team
Exceptional customer care by Esther
Exceptional customer care by Esther. Highly recommend the wave Garda spa and the inflatable paddle board. Hot tub is eco, my electricity bill is not as high as I thought it would be and the app to control temperature, filter and bubbles is great. Most importantly looks a lot nicer than the blow up hot tubs!
21 August 2025
Unprompted review
Reply from Wavesupboards
Hi Sarah,
Thank you so much for your fantastic feedback, it truly means a lot!
I'm so glad to hear you're enjoying both the Wave Garda Spa and the inflatable paddle board. It's great to know the hot tub’s eco design is keeping your energy bills lower than expected, and that you're finding the app features convenient and easy to use. We completely agree , the Garda looks stunning and really stands out compared to traditional inflatable models!
Your recommendation is greatly appreciated, and if you ever need anything in the future, we’re always here to help.
Wishing you the best,
Esther @ Wave Team
problem with pump leaking after…
problem with pump leaking after warranty ran out. given new one as courtesy - v helpful no fuss
20 August 2025
Unprompted review
Reply from Wavesupboards
Hello Matthew,
Thank you for your feedback! We're really glad we could help and get a new pump sorted for you , even outside of the warranty period.
We always aim to make things as smooth and hassle-free as possible, so it's great to hear you found the process helpful and straightforward.
If you need anything else down the line, we’re always here to help!
Best regards,
Esther @ Wave Team
Sophie and Antria were amazing
Sophie and Antria were amazing, fixed a minor issue and really pleased with level of customer support
20 August 2025
Unprompted review
Reply from Wavesupboards
Hi Ben,
Thank you so much for your kind words! We're so pleased to hear that Sophie and Antria were able to help and that you’re happy with the support you received.
We’re always here if you need anything else, and we really appreciate you taking the time to share your experience.
Wishing you all the best,
Esther @ Wave Team
10/10 customer service
Ordered a paddle board from these guys. Was delivered the next day. The board not only looks great but is super solid and sturdy. We had a few issues with the pump letting by whilst inflating but after speaking to Sophie via email we’re getting a replacement pump which hopefully resolves the issue. Can’t fault the customer service and would recommend to anyone interested in purchasing a paddle board.
20 August 2025
Unprompted review
Reply from Wavesupboards
Hello Lewis,
Thank you so much for your great feedback , we really appreciate you taking the time to share your experience!
We're thrilled to hear that your paddle board arrived the next day and that you're happy with its look and sturdiness. We're sorry to hear about the initial issue with the pump, but we're so glad Sophie was able to get that sorted for you quickly.
Your kind words about our customer service truly mean a lot, and we’re so pleased to know you’d recommend us. We hope you enjoy every moment out on the water , here’s to many great paddling adventures ahead!
Thanks again for choosing Wave.
Best regards,
Esther @ Wave Team
Reply from Wavesupboards
Hello Janet,
Thank you so much for your kind feedback! I’m really glad you found our service helpful and that you’re happy with your products. We truly appreciate your support and look forward to seeing you again soon!
Best regards,
Antria @ Wave Team
Antria was so helpful
Antria was so helpful 🙏
I researched the best inflatable kayak for my budget , these seem to blow the rest out of the water 😊
I can’t wait to try 😊
Thanks again , fully recomend ⭐️⭐️⭐️⭐️⭐️
20 August 2025
Unprompted review
Reply from Wavesupboards
Hello Corey,
Thank you so much for your kind words and lovely feedback — it really means a lot! We are so glad I was able to help and that you found the right kayak for your budget.
I hope you have an amazing time out on the water, and we can’t wait to hear how you get on!
Thanks again for your recommendation and support.
Best regards,
Antria @ Wave Team
Come here first if your looking for a paddle board
Really friendly helpful knowledgeable staff
Great paddle board (I got the pro 2.0) really pleased with it,
Had a very small broken part on the paddle they sorted it no quibble, would definitely recommend them 👍🏼
18 August 2025
Unprompted review
Reply from Wavesupboards
Hi there James!
Thank you so much for your lovely review! 🌊 We’re delighted to hear you’re enjoying your Pro 2.0 and that our team could quickly sort the paddle issue for you. It’s fantastic to know you’d recommend us – we really appreciate your support and look forward to seeing you out on the water!
Best regards,
Laurie @ Team Wave
You won't get next day delivery
Ordered a board on Saturday as wanting to go on the lake on Tuesday, this being our last day off work. They had an offer of order by 2pm and next working day delivery. Tuesday came and we sat about waiting, emailed, no response. They don't have a phone number for you to contact them and the one I found had been disconnected so no chance of speaking to a human. I found a chat option and spoke to Jessica. She said they had dispatched it on Monday, but after some queries, she let it slip they'd only sent it on Tuesday, the day they guaranteed I'd get my order. She offered me 10% off but I said I wasn't happy as had they kept us in the loop i.e an email or phonecall to say it was delayed, we'd have done something else with our day. With that she decided to end the chat. I had to put in a new chat request, but after 40 minutes it's become clear she does not want to assist me further as I wasn't happy with the outcome. Disappointing
19 August 2025
Unprompted review
Reply from Wavesupboards
Hi there Jonathan,
We’re so sorry to hear about your experience and the disappointment caused by the delay and lack of communication. This certainly isn’t the level of service we aim to provide. We’ve requested your details directly through Trustpilot so we can investigate this further and make it right for you. Thank you for bringing this to our attention – we really appreciate the feedback and will be looking into this as a priority.
Best regards,
Laurie @ Team Wave
Fantastic service!!
Sophie was incredibly helpful in helping me replace the fin on my SUP! She found the missing part and sent me out a new one really quickly. Fantastic service!!
19 August 2025
Unprompted review
Reply from Wavesupboards
Hi there James!
Thank you so much for your kind words! 🌊 We're delighted to hear Sophie was able to help you quickly get your SUP back on the water. We'll be sure to pass your feedback along to her – she’ll be thrilled! Enjoy your adventures out on the board, and if you ever need us again, we’re just a message away.
Best regards,
Laurie @ Team Wave
Excellent Customer Service
Excellent customer service from Wave. Sophie replied to my message regarding delivery very quickly and was extremely helpful. Great company - highly recommended.
18 August 2025
Unprompted review
Reply from Wavesupboards
Hello Chris,
Thank you so much for your kind words!
We’re thrilled to hear that Sophie was able to assist you so promptly and that you found the support helpful. We truly appreciate your recommendation and look forward to serving you again in the future!
All the best,
Antria @ Wave Team
Fast customer service from Sophie @…
Fast customer service from Sophie @ Wave, had enquiry concerning my order which was dealt with promptly and provided the imfornation I required.
18 August 2025
Unprompted review
Reply from Wavesupboards
Hello Jeff,
Thank you for your kind words! We’re thrilled to hear that Sophie was able to assist you promptly and provide the information you needed. We really appreciate you taking the time to leave this feedback.
Best regards,
Antria @ Wave Team
Good customer service
Ordered two iSUPs from Wave and unfortunately due to ordering at a weekend the delivery time was slightly longer than expected but the online chat function on their website meant I could chat to Sophie, a member of customer support, who told me where my delivery was and when to expect it. Currently reviewing the website and customer service as my products will arrive later this week.
18 August 2025
Unprompted review
Reply from Wavesupboards
Hello Sophie,
Thank you for sharing your experience! We’re glad Sophie was able to keep you updated on your delivery and provide the information you needed. We appreciate your patience with the slightly longer delivery time and hope you enjoy your new sups when they arrive later this week.
Best regards,
Antria @ Wave Team
New Valve
I needed a replacement valve and Esther sorted everything in a matter of minutes. Great service!
10 August 2025
Unprompted review
Reply from Wavesupboards
Hello there,
Thank you for your feedback! We’re delighted to hear that Esther was able to get your replacement valve sorted so quickly. We really appreciate you taking the time to share your experience.
Best regards,
Antria @ Wave Team
Really good customer service
I originally ordered a paddle board from Wave, but unfortunately the model I wanted was out of stock. Sophie from customer service reached out straight away, explained the situation clearly, and offered me an upgrade to the Navigator Kayak at no extra cost.
She was really helpful, kept me updated throughout, and made sure my order was sent out on next day delivery so I didn’t miss getting out on the water. The kayak arrived quickly, well-packaged, and is excellent quality.
It’s rare to find such attentive and friendly customer service these days, so I really appreciate the effort Sophie made to sort everything out smoothly. Highly recommend both the products and the team at Wave!
16 August 2025
Unprompted review
Reply from Wavesupboards
Hi there Lee,
Thank you so much for your fantastic review! We’re thrilled to hear that Sophie could help make your experience a smooth one and get you out on the water without delay. It’s wonderful to know you’re enjoying the Navigator Kayak and that our team’s support made a difference. We really appreciate your recommendation and your kind words—they mean a lot to us!
Best regards,
Laurie @ Team Wave
Sophie the lady helping me sorting my…
Sophie the lady helping me sorting my problem out in no time and was a great help today. Very very helpful and a credit to you team.
15 August 2025
Unprompted review
Reply from Wavesupboards
Hello Lee,
Thank you so much for your kind words! We’re thrilled to hear that Sophie was able to help you so efficiently. She’ll be delighted to know her support made a difference. We really appreciate your feedback!
Best regards,
Antria
Sophie sorted the problem.
14 August 2025
Unprompted review
Reply from Wavesupboards
Hi Mark,
Thanks for your feedback!
Thank you for your feedback! We’re glad Sophie was able to help and get everything sorted for you.
Best regards,
Antria @ Wave Team
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