WAWWA Reviews 

252
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the clothing items and practical bags are exceptionally well-made, highly durable, and stylishly designed for regular everyday use. People also genuinely appreciate the responsive support team, environmentally friendly packaging materials, and the remarkably smooth overall purchasing process. However, some customers also noted that delivery times could occasionally be quite long, with certain postal packages taking extra weeks to reach their final destination. A small group of buyers similarly experienced minor sizing inconsistencies or occasional product durability concerns after extended periods of regular wear.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are very well made and... See more

Quality

Clients share positive opinions on quality, highlighting well-made garments and durable materials. Consumers... See more

Order

Consumers experience mixed feelings regarding their orders, noting both efficient service and occasional... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting super fast shipping and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as super sweet, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made an order for an in-stock item along with a pre-order. I emailed to ask if the in-stock item could be posted separately, and not only did they not charge me an additional postage fee but it was p... See more

Rated 5 out of 5 stars

Hey just wanted to pop a message to say that I purchased one of your bags a couple of weeks ago- and whilst I’d never recieved a package through pro carrier- and I’d read a few posts online that were... See more

Company replied

Rated 5 out of 5 stars

I have been in contact with the customer support team regarding an exchange due to sizing issues and they have been amazing and very helpful. More importantly, the garments I purchased are very... See more

Rated 5 out of 5 stars

My favorite EDC bag. I purchased a couple of months ago the WAWWA Messenger Slate Blue Messenger Bag. It's been my daily companion ever since. It's been with me even during the summer holiday in Gre... See more


Company details

  1. Clothing Shop

Written by the company

WAWWA are a cothing brand, aiming to make the best quality, durable clothing from recycled and organic materials whilst minimising their negative impact on the planet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(252)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy ordering & good quality product

I ordered a beanie hat for my son for Christmas as he wanted one from WAWWA Clothing. Ordering was easy, delivery was quick and their customer services were excellent. The product itself was nicely made and good quality. I would recommend this clothing company.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Quality service with quality products

The company are thoughtful. This product has been reinspired from the original messenger which I also have. The quality of which has not degraded, having withheld an absolute battering of moving me across the country, music gear, weekly groceries, the list goes on.

This is the crème de la crème. The key loop is fantastic, the pocket perfect for wallet and phone. I have been utilising the pouches for overnight stays and organising wires. The fabric is wonderful, I’m more excited for it to soften up with wear, which’s only add to the personalisation.

The ripstop also houses enamel pins beautifully, I’m growing a small collection and it’s a joy to have them on display.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product .
Made in the UK.
Very fashionable scarf .
Loved it . Very well made .

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Bought some great little Christmas…

Bought some great little Christmas pressies - so cool and all made in East Manchester- great products and styling and on time delivery. What all want without annoyances! Thanks to WAWWA

25 December 2024
Unprompted review
Rated 2 out of 5 stars

Great first experience, terrible second experience - there won't be a third!

Having had a great experience with ordering some trousers from WAWWA previously, I couldn't wait to grab my next pair. They were perfect when they arrived, and I wore them a few times before their first wash (on cold, no spin, air-dried). Unfortunately the colour faded around the waistband and pockets quite significantly, and what was worse, they shrunk - particularly on the leg length. I got in touch with the customer services team, who looked into it thoroughly and confirmed it appeared to be a "bad batch". I was offered a gift card or an exchange - but given that the item is faulty, and the team acknowledged as much, I asked for a refund. Suddenly, they stopped responding. I chased up again earlier this month, and although the team agreed to cover the cost of postage to return the faulty trousers, they're back to totally ignoring me when I ask for a refund. Such a disappointment, as I was happy to support a small brand from my hometown. Never again - and I've advised my pals to steer clear.

Update: 17/01/25
As this kind reply from WAWWA states, I did indeed get a response from the customer services team. In the condescending email I received, I was advised that this isn't a bad batch (which unfortunately can't be proven either way). What was really striking to me, is I was advised that "even if the item was faulty, we would not be under any obligation to offer a refund." Super odd that a retailer isn't familiar with UK government guidelines, that stipulate "you must offer a full refund if an item is faulty".

Anyway. Looking forward to the SS25 range of leather chaps, since WAWWA is full of cowboys!

2 December 2024
Unprompted review
WAWWA logo

Reply from WAWWA

Hey Lisa, I've just followed up on this with the customer service team.

As discussed with you via email, it was not a 'bad batch', that was some unfortunate wording from one our team - there have been no other reports of shrinkage.

The mild colour fading is a natural part of a garments aging process, it is dyed cotton and not a synthetic material - so will age over time, adding to it's character.

I can see we've already sent you a label to return the goods and have offered a similar exchange or store credit. Once we receive the trousers, this will be processed.

As mentioned via email, if you'd like to discuss the fabrics properties in more detail we can happily connect you to one of our product team.

-------

Response to review edit:

UK law states that a refund in full is required for faulty items if it is within 30 days. From 30 days to 6 months, a repair or replacement is perfectly acceptable.

As a goodwill gesture, we offered either a similar replacement or store credit, despite the product not being faulty.

We've used thousands of metres of that particular fabric across different garments without shrinkage issues. The supplier of the fabric has been around for over 150 years. So whilst their fabric has probably been used by actual cowboys, we don't think there are any working for them (or us) currently.

Rated 5 out of 5 stars

Excellent Product - Well Worth It

I love the tote! I hate having to carry stuff around but I can manage it easily and stylishly since I got this. The fabric is really durable and feels very satisfying to touch, too.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Good quality

Always good quality and the team are very helpful and responsive. I’ve bought a few things from wawwa and they’ve all been excellent.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

It's good quality stuff, properly made.

It's really good quality stuff. Designed thoughtfully and made in the UK by people who are getting paid properly for the work they do.

I use my bags and coat every day and will definitely be buying more.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Beanie mania

Got my second beanie from WAWWA this week and once again the quality, the look and the feel are outstanding. Superb fit for all year round. Fast service and great comms. I’m loving the WAWWA brand!

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional quality and incredibly…

Exceptional quality and incredibly personal customer service. It’s worth paying attention to the pre order dates but in my experience these are held up very well. I will absolutely be buying from Wawwa again!

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Stunnin !

The skirt was well worth the wait. Owning a quality garment knowing that the people who made the fabric got paid fairly and the people who made the garment got paid fairly is a great feeling. On top of that, the skirt is so comfy and so stylish. Love!

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company supporting the local and…

Great company supporting the local and national economy. More power to them, I was really proud to have bought a bag made in Manchester. I Pre-ordered before production, and saved a little money (and waste) there. Quality of the bag and packing cubes are first rate. My wife quickly took ownership of my new work bag. I'll be back for more. Thanks guys.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, well made products and great customer service

Beautiful, well made products and great customer service. Can’t recommend enough.

I love my tan cord Ayla skirt, and just ordered a pair of the Studio pants… can’t wait for them to arrive! The team were really helpful in adjusting my order to customise the leg length too (thanks Tessa 🙏).

16 December 2024
Unprompted review

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