Wayv. Talk and Broadband for Business Reviews 198

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the entire process smooth and stress-free. Many people highlighted the team's ability to explain everything clearly, provide excellent training, and manage installations efficiently with no disruption or downtime. Consumers frequently noted the exceptional service from initial contact through to installation, appreciating the company's proactive approach in handling administrative tasks and tidying up after their work. The overall sentiment emphasizes a highly professional and effective experience, with many recommending the company for business needs.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the team's... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben and Carl were great. The installation took place efficiently and with no disruption to our service. They were patient, waiting for us when some of our work tasks overtook the training of the phone... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Wayv when they came to install a full phone and internet system into our building. They achieved exactly what we wanted with tannoy and a hardy mobile, along with... See more

Company replied

Rated 5 out of 5 stars

From the initial sales call to our company, Wayv are so professional, clear and effective. The on site meeting was well prepared and answered all our questions, then the install team were great too... See more

Company replied

Rated 5 out of 5 stars

After our previous business phones and broadband contract expired we were contacted by Wayv who made this transition and process extremely smooth. They deal with all the admin side which sometimes c... See more

Company replied


Company details

  1. #11 of 92 best companies in Telecommunications service provider
  2. #22 of 113 best companies in Business-to-Business service
  3. #5 of 22 best companies in IT support and services
  4. #5 of 47 best companies in Phone and internet services
  5. #1 of 3 best companies in Telecommunications engineer
  6. #3 of 25 best companies in Telecommunications equipment supplier

Written by the company

Welcome to Wayv, award-winning provider to Small-to-Medium businesses across the UK. From our HQ in Sheffield, South Yorkshire, we provide SMEs across the UK with phone systems and broadband, in partnership with experts Ericsson-LG. Our SME-dedicated service is supported by our free, award-winning WayvCare support which allocates a dedicated support engineer to each business. Additionally, customers can benefit from Managed IT Services to complement their comms infrastructure. We're disrupting the market by providing support and service that other providers don't, as well as being the UK's 1st and ONLY Carbon Neutral business telecoms and broadband provider. Our ethos is underpinned by our values of 'Earn Trust', 'Keep it Simple' and 'Be Honest' - values which are not often linked to the industry! We remain true to these values in everything we do, and our terms of business are uniquely designed to protect you - the customer - first and foremost. But we also have a personality - our other values of 'Make Wayvs' and 'Have Fun' ensure you're always delighted by your interactions with us. To find out more about the industries and customers we serve, head over to https://wayvtalk.com Get in touch for a free, no-obligation quote and find out how we can help your business get a competitive edge!


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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Rated 5 out of 5 stars

Great Service & Support!

Great Service & Support!
Ben & Jeremy came into our Company the other week to fit a new phone system and broadband.
What a super easy stress free experience they provided. I was asking regular questions throughout the day that popped into my head and was able answer and pause what they were doing even though we had planned training later in the day. They were happy to support me/us and very patient. We even had training at the end of the day to how the phone system works along with guidance/ video to use. They listened, answered any questions we had and ensure we were happy with the support. Even now the support we get from Wayv is amazing! If only we knew about them sooner.

5 March 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Leanne,

Thank you for leaving us a review of your experience - we're delighted to hear that you've had a smooth transition and that the engineers provided you with comprehensive support. We'll make sure they receive your feedback!

All the best,

The Wayv Team

Rated 5 out of 5 stars

Fabulous Customer Service

Always a pleasure to speak with Ben Gilliver, he will go above and beyond to help with any situation
Fabulous Customer Service AAAAA*****

19 March 2025
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Vicki,

Thank you for leaving a review of your experience dealing with Ben - we'll make sure he receives your comments!

All the best,

The Wayv Team

Rated 5 out of 5 stars

Very helpful and polite explained…

Ben and his colleague was Very helpful and polite explained everything that was going to happen from start to finish brilliant service

14 March 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Andrea,

Thank you for taking the time to leave us a review - we're glad you found the service brilliant!

Please don't hesitate to get in touch for anything further you need.

All the best,

The Wayv Team

Rated 5 out of 5 stars

the engineer as been really helpfull in…

the engineer as been really helpfull in setting the system up.

12 March 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Sharron,

Thank you for taking the time to leave us a review - we're glad you found our engineer helpful.

If you have any further questions or queries don't hesitate to get in touch!

All the best,

The Wayv Team

Rated 5 out of 5 stars

Ben was very professional and a…

Ben was very professional and a friendly chap to deal with

10 March 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Sam,

Thank you for taking the time to review your installation experience - We'll make sure Ben gets your comments :)

All the best,

The Wayv Team

Rated 5 out of 5 stars

Ben is very helpful and is quick to…

Ben is very helpful and is quick to assist us with any problems that arise

24 February 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Josie,

Thank you for leaving us a review on your interactions with Ben - we'll make sure he receives these comments!

All the Best,

The Wayv Team

Rated 5 out of 5 stars

2 years in and couldn't be happier

We have been with Wayv for nearly 2 years now, and everything is fantastic. Wayve have a friendly and helpful team that goes out of their way to ensure everything is working and set up correctly. A big shout out to Ben, who always goes the extra mile every time I speak with him

6 March 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Daniel,

Thank you for taking the time to leave us a review - we're pleased to hear that you're happy with the levels of service you've received and hope this carries on far into the future!

As always, we'll make Ben aware of your comments :)

All the best,

The Wayv Team

Rated 5 out of 5 stars

A very seamless installation

A very seamless installation, we were informed of any disruptions or noises. They were friendly, informative and efficient. They took the time to explain everything.

4 March 2025
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Reply from Wayv. Talk and Broadband for Business

Hi Lisa,

Thank you for your lovely review - we're glad that you had a positive experience and a seamless installation!

All the best,

The Wayv Team

Rated 5 out of 5 stars

Top service from Ben

Ben came into our office to set-up a new handset, sorted a couple of system issues and explained a few new features to get the most out of our devices.

28 February 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Matt,

Thank you for leaving a review on your recent visit from Ben - we'll make sure he gets the feedback :)

All the best,

The Wayv Team

Rated 5 out of 5 stars

Extremely helpful and patient even when…

Extremely helpful and patient even when encountering the issues of our own onsite kit. Even came out the next working day to due training with staff that were not in on the day

21 February 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Lauren,

Thank you for leaving us a review - we're glad none of your staff missed out! If you need anything further don't hesitate to give us a shout :)

All the best,

The Wayv Team

Rated 5 out of 5 stars

These guys were great turned up on…

These guys were great turned up on time, did more than what was expected.
Would defiantly recommend them.

21 February 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Donna,

Thank you for taking the time to leave us a review - we're delighted to hear that you would recommend us!

All the best,

The Wayv Team

Rated 5 out of 5 stars

Can't praise these guys enough

Can't praise these guys enough. The entire process from initial meetings to installation has been flawless. The install guys were punctual, polite and efficient. Answered all our questions (there was a lot) as well as providing training on the new system. Would definitely recommend.

19 February 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Jon,

Thank you for leaving us such a wonderful review of your experience joining Wayv!

We're fully committed to maintaining this level of satisfaction - don't hesitate to get in touch for anything you need.

All the best,

The Wayv Team

Rated 5 out of 5 stars

Brilliant

Both very helpful and made the transfer to a new system enjoyable. Thank you.

14 February 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Leah,

Thank you for taking the time to review your experience!

If you need any further assistance, don't hesitate to get in touch :)

All the best,

The Wayv Team

Rated 5 out of 5 stars

Thrilled - Highly recommended

We recently made the switch to Wayv after a dreadful installation experience with our previous provider and I couldn’t be happier with how things have gone. Understandably, we were nervous about making the change, as we know how difficult things can be when a system isn’t installed properly. However, Wayv has far exceeded our expectations.

From the outset, the process has been seamless. The pre-installation stage was well-organised, and the installation itself was carried out with such professionalism and care. The team that installed the system was fantastic - patient, thorough, and clearly committed to getting everything right. Nothing was too much trouble, which made the whole experience completely stress-free.

Since the installation, the support team has been incredibly helpful, quickly addressing any minor setup queries and ensuring everything is running smoothly.

Compared to our previous experience, the service from Wayv has been a breath of fresh air. I’m relieved to have such a reliable company supporting us and am looking forward to continuing with Wayv for a smooth, hassle-free service in the future.

Highly recommended!

22 January 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Jo,

Thanks ever so much for sharing your experience - we're delighted to hear that you're happy with the service you've received thus far.

If you happen to recommend us to another business who then switches to Wayv, we'll give you a year's service on us as a thank you.

If you'd like to hear more, don't hesitate to get in touch, or should you need any further support - we're always happy to chat :)

All the best,

The Wayv Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, friendly helpful and very patient!
Would highly recommend.

11 February 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Michelle,

Thanks ever so much for taking the time to leave us a review - we really appreciate it!

Thank you for your kind words.

All the best,

The Wayv Team

Rated 5 out of 5 stars

Outstanding Service & Reliability!

Outstanding Service & Reliability!

I couldn't be happier with the service from Wayvtalk.com! From my very first interaction, I was thoroughly impressed. Their customer service team was friendly, professional, and incredibly helpful, answering all my questions with clarity and patience. The sign-up process was seamless, with clear communication every step of the way.

The installation of the telephones was prompt and hassle-free, delivering crystal-clear call quality with no disruptions. It's refreshing to deal with a company that genuinely cares about its customers and delivers exactly what they promise.

I highly recommend Wayv for their outstanding service and customer care!

28 January 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Jill,

Thank you so much for leaving such a positive review of your experience!

If you do have any further questions please don't hesitate to get in touch and the team will be happy to help :)

All the best,

The Wayv Team

Rated 5 out of 5 stars

Fantastic service

How telecoms should be! We left our old provider because of very poor customer service and Wayv have been brilliant, highly recommended. Thanks to Anna, Tom, Ben and the rest of the team for the fantastic service!

8 January 2025
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Olwynne,

Thank you so much for your review!

We're delighted to hear that you've had a positive experience so far and would recommend us.

If you do recommend us to someone you know who then makes the switch to us, you could benefit from a whole year's service charges free as a thank you.

Please don't hesitate to get in touch if you'd like to find out more :)

All the best,
The Wayv Team

Rated 5 out of 5 stars

I feel valued as a customer

What a brilliant customer experience! Anna's sales were helpful and non-pushy, and Ben's installation was thoughtful, considerate, patient, and so helpful. They understand our needs as a client and have taken the time to make sure everything is the best it can be. Nothing has been too much trouble and I feel valued as a customer.

19 December 2024
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Peter,

Thank you for sharing your experience - we're glad the team have made your switch so positive!

If you share your experience and successfully refer another business who then makes the switch, you could be rewarded with a year's service charges paid for by us.

Please don't hesitate to get in touch if you'd like to find out more!

All the best,

The Wayv Team

Rated 5 out of 5 stars

Quick and Easy installation.

Quick and Easy installation.
Great service and shown how system works.

5 December 2024
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Thank you for your review - we're delighted to hear that you've had a smooth installation and training!

All the best,

The Wayv Team

Rated 5 out of 5 stars

Always very helpful.

Always very helpful.

4 December 2024
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Sarah,

Thank you for your review - we're glad that you are happy with your service from the team so far!

We have a referral scheme and if you successfully recommend another business who make the switch, you could benefit from a year's phone and broadband service free of charge.

Please get in touch if you'd like to take advantage of this offer as a show of our appreciation!

All the best,

The Wayv Team

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