Western Digital Reviews 665

Be careful when you use the service of these guys here. They simply stole the device from me and wrote that I sent an empty box, but I gave it to them at the post office, took video photographs, and when I provided them with the information that I sent the device in a sealed box, they accepted my research evidence, but so and they didn’t return my device to me for replacement, they took 2 years to take care of this matter. But they didn’t solve it today. I received an answer that the warranty case is not supported because the warranty has expired. The device was stolen. The warranty was stolen here. Thieves and liars, be very vigilant; do not use the service. companies

I wish I would read the reviews first. Tried to purchase M2 drive, they disclosed a delivery date at checkout.
It has been massively delayed, as turns out they are dispatching those items from Netherlands, although stating it was in stock on UK website. Save yourself some time and order a product from another manufacturer.

Purchased a 16TB Mycloud Duo. Delivered DOA
Returned. I was told to re-purchase as they wouldn't send out a new machine.
Deal now changed on website rang Customer service who said they would get back to me...
Never did so went and spent my money elsewhere. purchased a Synology NAS

Do not open an account here!!!!

These are the aboslute worst people to work with. We sent payment to the address provided with the W9 as that is what businesses usually use for payment addresses. That is what businesses use for VENODOR infomation, where 1099s need to be mailed to. HOWEVER, they failed to disclose that their sales company and credit company are TWO Completely different companies with the same name, yet TWO completely different addresses. They suspended us due to sending the payment directly to the sales company. They said there wouldn't be an issue getting that payment transferred and we would not be penalized. And the next day we were suspended. Even though we promptly sent our payment and provided proof. They are awful. GOD AWFUL! DO NOT WASTE YOUR TIME. They will NEVER work with you. They have ZERO customer service skills.

Brought a home cloud duo 12tb, digital code assigned to the product didn’t work. The online help was useless as the response was asking for all sorts of hurdles. They expected me to provide data files in order to figure out solution but the issue was the9 digit product code key not able to sync despite numerous attempts… instead I decided to return back item within 30 period. Turns out this is a common issue. It’s a shame as I’m still shopping for a home cloud storage device & will not bother with western digital again.

They stopped supporting the MyPassport- a product designed to save memories, photos, important documents. Apparently- they’re just “done” with it, after selling it and making bank. Despicable. Do nor EVER buy a thing from this company.

Incredibly poor customer service. I ordered a hard drive only to not have it show up for almost 1 month. 2 weeks go by and I message them asking them what the issue is, only to be put on the merry go round of customer service. They informed me that I would have to message the courier? When they didn't give them the correct address. I had already done this and the courier informed me that they would have to change it. I was then told another 8-10 days before I hear anything back. This company is wild. My package would've sat there until Christmas had I not said anything to these guys. Take my advice amongst countless others. Don't use them.

WD my passport 2TB unreliable and hard work. makes a poor cup mat at best.

Bad Bad Bad, There drives are not good and there support even worse, not going to waste my time to write how and what they do wrong, dismil...

Title: Western Digital Review: Poor Customer Service and Product Quality

My experience with Western Digital has been disappointing, to say the least. Firstly, I encountered a product failure shortly after purchasing one of their devices. This alone was frustrating, but what followed compounded my dissatisfaction.

Their customer service left much to be desired. It took more than two months for them to respond to my inquiries regarding the faulty product. Such a prolonged delay in addressing customer concerns is unacceptable and demonstrates a lack of urgency in resolving issues.

When I finally received a response, the information provided was incorrect. This only added to the frustration and prolonged the resolution process. It's concerning when a company fails to provide accurate information to its customers, as it undermines trust and reliability.
Overall, my experience with Western Digital's customer service and product quality has been subpar. I hope they take steps to improve their responsiveness and ensure the accuracy of the information they provide to customers in the future.

Do not buy the My cloud home device I have owned two. The first one was dropped, and corrupted, unrecoverable data.
The second one purchased has been carefully and lovingly treated and filled up with precious files, for it to just sit on my shelf and corrupt, with no reason at all. The data may or may not be on there according to the support people but I won't know unless I am prepared to pay large sums to data recovery third parties, hours and hours of my life lost trying to deal and sort out this machine, for NOTHING! Save your money chose anything else but NOT a My Cloud from western digital as they are completely rubbish and useless,

Their cloud mirrors are junk. It forgets passwords, logging is is terrible. There is zero support. I don't understand how this company is still operating. They are behaving like one that is on the verge of being wound up.

HDD EXTERNAL WITH BAD BLOCKS IN JUST THREE MONTHS I LOST SEVERAL IMPORTANT DATA DUE TO THIS TRASH

SanDisk Ultra flash drive cost £7.99 failed after 8weeks so sought replacement. Return requested & authorised, subject to numerous hoopsto repeatedly jump thro' & ridiculously with $27.60 postage paid! Customer service total joke as quick replacement would've been easier, cheaper & kept goodwill of previously loyal customer.

After a drive failed on me with important data on it, I cannot reccomend WD as a product. Thier service is shambolic to the point where they are uncaring, and just want your money.

I once put all my eggs in to WD, no more!

Customer service is worse than shambolic! It does not exist at all. Just prefer to call customers liars and make u excuses why they wont help with something that they are resonsible for.

Simply the worst service we have ever experienced ...

The Sandisk Extreme 4TB X 2 both failed under warranty 40 days out the box,

We returned them with a RMA and both were signed for and now they can't find them.

Had we not called they would have not even known they had been returned. We have called 4 times and now they are looking for the drives... no communication at all ....only one sided communication.... not one call or email from WD.

They said 7-10 days its approaching a month and still no drives.

The warranty service return lookup service on the website says.... No Warranty Replacement Found.

Highly Disappointed

This is probably one of the worse companies I have ever dealt with. I submitted an RMA for a defective hard drive that was accepted and approved, but I still have not received a replacement, just a lot of time wasted chasing and being rewarded with robotic automatic responses. I will in future avoid buying a drive or any product from a company that appears to not respect the need to provide a good service to their customers. Just avoid and look elsewhere!

UPS dropped off my package to a different address and I disputed it with ups and western digital , there customer service is awful they could care less about there customers I’ll never purchase anything from them ever again

Bought a new western digital blue 2tb hard drive drive ( 2 years ago almost to the day), I got about 1 to 1.5 years usage out of it (not many files on it) and it has died and no longer works. I put it to one side and when I got the opportunity to test it on another computer I did and yet same result. Nothing, no sound of the drive. It's dead.

I have tried to claim warranty in Australia but they have refused saying my warranty has expired 1 year after my purchase.

If you buy western digital just know they don't really have warranties anymore and you will have to threaten or engage in a legal way to attempt for a resolution to your problem.

Stay clear from western digital hard drives.

Western digital hard drives have less of a shelf life than my can of peas I have in my cupboard.

Thanks Western Digital.. I was 10 days only away from warranty expiry of my corrupted flash drive i bought 5 years ago.. but still  Western Digital sended me my replacement...I first messaged them on 8th December..received my replacement 6th of January this year.

Customer service was so cooperative in my case.

Thanks again.