W D S Associates Reviews 975

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making complex processes easy to understand. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, often mentioning quick response times and effective communication. However, some people were dissatisfied with the customer service, specifically mentioning long waiting times for documents, such as wills, and a lack of responsiveness to emails. A few other people also felt that the company's communication was poor, leading to frustrating experiences during stressful times.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the great service from start to... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight the promptness... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the ease of communication through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied

Rated 5 out of 5 stars

Used WSD Associates many years ago for will writing services so when wishing to update wills, contacted them again. Although no offices in Newcastle upon Tyne, they do have Associates who cover ou... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Professional Service

Didn't have to wait long for an appointment. Time was taken to make sure everything was covered. Didn't take too long as it was just a few ammendments, nevertheless everything was delt with in a friendly professional manner .

11 August 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 1 out of 5 stars

THEY DON'T TELL THE TRUTH

Unfortunately I mentioned the name of the manager in my previous review and it was taken down.
What it won't do though is stop me mentioning the fact they are liars. Please take my advice and stay away from this company, only after your money, then when challenged make up all sorts of stories.
STAY CLEAR, plenty of other professional companies out there

11 September 2024
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review and I’m sad to learn it’s negative. I would like to look into this further and establish what has happened. If you can call me on 01179151863 I would like to better understand your review.

Rated 5 out of 5 stars

Thank you to Lance for taking thr time…

Thank you to Lance for taking the time to explain everything clearly and helping us as a family to understand what has been put in place already and making the necessary changes easy during what is a challenging time. Thank you for being empathetic and understanding.

5 September 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

The lovely man came out to my house…

The lovely man came out to my house today and done every think was very helpful and explained everything I could highly recommend them

5 September 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Abim was amazing

Abim was amazing, really helpful and explained everything perfectly and made us feel at ease

5 September 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Very happy with the service offered

Very happy with the service offered, Lance gave a very thorough explanation which left all of us feeling very reassured, especially grandad. Everything was explained really well and left us all with a great sense of peace. Thank you Lance

5 September 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Well done Lance

We found Lance to be efficient, friendly and offered understandable advice. His two home visits were positive, informative and we look forward to seeing him again soon for the conclusion of our legal work. Overall, first rate.

28 August 2025
Unprompted review
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Reply from W D S Associates

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Rated 1 out of 5 stars

Daughters had their inheritance stolen…

Daughters had their inheritance stolen by someone in the company , funny how it wasn’t the companies money that was stolen but my daughters money . They were trusted to look after the money till my daughters became 21 ,Absolute disgrace ,

3 July 2025
Unprompted review
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Reply from W D S Associates

I am shocked to read your fabricated lies about our company and rest assured you will be reported for such defamatory comments!

I urge everyone to look at this persons reviews as he has a history of leaving us negative reviews because he wasn’t happy with our price list on services.

Rated 5 out of 5 stars

Abim was great

Had to do an online verification and Abim was great, he was really patient and kind (my wifi connect was really letting me down!) Couldn't recommend enough for a quick and professional experience

3 September 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Will Writing

Recently visited to make that difficult decision on what to do about writing your own will. Lance cannot be recommended highly enough. He was forever the perfect professional and made the whole visit totally painless. Will definitely be referring him to all family and friends

1 September 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Lance was great

Lance was great, he clearly went through all the options without trying to influence our decision. Made the whole process simple and no fuss. I would recommend to all my family and friends.

1 September 2025
Unprompted review
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Reply from W D S Associates

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Rated 4 out of 5 stars

Abim

Abim, was very helpful in the verification process and was quick and easy to do!

2 September 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Clearer views

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our questions, no matter how big or small. Turning a stressful unwanted situation, into much clearer views. Thank you Lance!

1 September 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Excellent professional service.

Had a great experience with Lance, who guided us through the changes we wanted to make to our existing will. Advised expertly on a fee other changes that we had not considered.

19 August 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Many thanks Lance.

Thank you so much Lance! It was great to have home visits instead of having to call at the office. Lance was brilliant - very friendly and extremely knowledgeable, and he eased us gently through the arduous process of wills and powers of attorney. We are very grateful to him for explaining it all thoroughly, and putting us at our ease. Highly recommended!

28 August 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 1 out of 5 stars

Used WDS for the storage of house deeds…

Used WDS for the storage of house deeds and wills for many years. Costing last year £26. I recently requested the return of all documents and discovered that it would cost £46 to do this. There was no mention of this when they were deposited with them. The past two years have been quite stressful after losing my wife and then selling our home and I forgot to cancel the annual subscription. They are now charging me to get a refund of the latest payment.
A complete rip off. Would never have used them if I knew they operated this way.

22 August 2025
Unprompted review
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Reply from W D S Associates

Dear Mr Conroy, As explained to you already this payment is for arrears on holding your legal documents in your safe storage facility for the 2 years you didn’t pay. This storage facility is your own personal storage that holds items belonging to you, we can not close your personal unit without your authority to do so, this unit doesn’t just hold wills and can hold any other personal items you wish to be held, the same as any bank. This is an option available to all our clients and is not a requirement. It’s up to the clients if they wish for us to hold any personal items and the amount this will cost each year is clearly explained at the time and within your terms and conditions. If you need to view this please email me and I will send you a copy.

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