Guess what? The online chat just works. And you chat with a human! I know! No tedious going round in circles with some half-baked AI chatbot (like Vanguard), only to give up frustrated. Questions... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Such a brilliant service where you can leave investments with professionals who look after your money as if it were their own, making changes when necessary and keeping you informed every step of the... See more
Company replied
Nicest/easiest experience I've had with robo-type investing. Website layout and usability are top notch and a welcome contrast to the chaotic mess of one or two other similar platforms. Only minor gri... See more
Company replied
I first raised a query with the automated service, which quickly realised I needed a bit more support. I was contacted promptly by Sean, who asked a few questions and recognised my needs. Sean t... See more
Company replied
Company details
- #45 of 78 best companies in Investment service
- #115 of 168 best companies in Non-bank financial service
- #12 of 20 best companies in Pension fund
About Wealthify
Written by the company
Wealthify is your easy-to-use, online investing and saving service.
Thanks to our range of award-winning products and easy-to-use app, it’s about the confidence that comes with being prepared for the worst — and satisfaction of building for the future.
With more than 100,000 busy people trusting our experts to manage their investments for the long term, it's about getting more from your finances by doing less.
And it's why the smart money's with Wealthify.
With investing, your capital is at risk.
OPENING HOURS
Weekdays: 8am - 5:30pm
Weekend and bank holidays: Closed
Contact info
Tec Marina, CF64 1SA, Penarth, United Kingdom
- 0800 802 1800
- support@wealthify.com
- wealthify.com
4.5
Excellent
3K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, with a quick reply from a friendly human, not a chat bot.
13 March 2026
Unprompted review
Reply from Wealthify
Hi there,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Reply from Wealthify
Hi Robert,
Thanks for taking the time to leave this lovely review, we really appreciate your feedback and will be sure to pass your kind words on to Penny!
Many thanks,
Team Wealthify
Wealthify customer service
Spoke to Penny to reactivate the access to my account on the App (after getting new phone)
Friendly, polite & sorted no problem! Thanks & keep up the good work!!
Mr W
16 March 2026
Unprompted review
Reply from Wealthify
Hi Nathan,
Thanks for taking the time to leave this lovely review, we really appreciate your feedback and will be sure to pass your kind words on to Penny!
Many thanks,
Team Wealthify
Easy to use site
3 March 2026
Reply from Wealthify
Hi Jo,
Thanks for taking the time to leave this review, we really appreciate your feedback!
Many thanks,
Team Wealthify
Joshua was so very helpful- great…
Joshua was so very helpful- great service
13 March 2026
Unprompted review
Reply from Wealthify
Hi there,
Thanks for taking the time to leave this lovely review, we really appreciate your feedback and will be sure to pass your kind words on to Joshua!
Many thanks,
Team Wealthify
Extremely poor customer service
I am extremely dissatisfied with the service I have received.
Your customer service representatives provided me with incorrect instructions regarding the documents I needed to submit. I followed those instructions exactly, only to then be told the format was wrong, as if the mistake were mine. It is unacceptable for staff to give incorrect guidance and then act surprised when customers follow it.
Additionally, this account was advertised as an “instant access” savings account, yet my withdrawal has now been pending for well over a week. There is clearly nothing instant about that. To make matters worse, my account has also been frozen without a clear explanation.
Despite multiple messages and attempts to call, I have received little to no response from your team. Being unable to access my own money while being ignored by customer support is completely unacceptable and reflects extremely poor service.
13 March 2026
Unprompted review
Reply from Wealthify
Hi,
Thank you for taking the time to provide us with your feedback, and we're sorry to hear you've been unhappy with the service you have received.
We can see that your complaint has been raised and acknowledged. We are looking into your concerns and will be in touch via your account in due course.
Many Thanks,
Team Wealthify
Great jisa and rate for adults.
Great jisa and rate for adults.. easy app. Easy Investing and swapping cash between accounts
3 March 2026
Reply from Wealthify
Hi Donna,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Performance up to the Iran war was all…
Performance up to the Iran war was all going well.
Wealthify had been performing outstandingly and every reason to believe that they will all in expertise to return to growth0
11 March 2026
Reply from Wealthify
Hi Julian,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Reply from Wealthify
Hi there,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Very good and easy to use website with…
Very good and easy to use website with great returns on my money.
11 March 2026
Reply from Wealthify
Hi Leslie,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
All round good investment platform,competes with the best
Good stock picking,helpfull advice,reasonable charges,great return,until Trump blew up Iran,but not your fault.
11 March 2026
Reply from Wealthify
Hi Robert,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Very helpful customer service
11 March 2026
Reply from Wealthify
Hi Nagesh,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Good communication good interest
11 March 2026
Reply from Wealthify
Hi Elizabeth,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Easy to use
Easy to use and online chat with a human very easy and helpful
11 March 2026
Unprompted review
Reply from Wealthify
Hi David,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Reply from Wealthify
Hi Dean,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Speedy customer service
Speedy customer service . Well done to Josh for his assistance in dealing with my query both speedily and efficiently
11 March 2026
Unprompted review
Reply from Wealthify
Hi Jim,
Thanks for taking the time to leave this lovely review, we really appreciate your feedback and will be sure to pass your kind words on to Josh!
Many thanks,
Team Wealthify
I am invest periodically with Wealthify…
I am invest periodically with Wealthify over 2 years.Easy to use app, low fees, good return on you investment.
Customer servise briliant.
3 March 2026
Reply from Wealthify
Hi Birute,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
It is so easy to sort out your finances…
It is so easy to sort out your finances with Wealthify. The website is clear and the interest rates are excellent.
3 March 2026
Reply from Wealthify
Hi Caroline,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Great Web site
3 March 2026
Reply from Wealthify
Hi Terry,
Thanks for taking the time to leave this review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Reply from Wealthify
Hi Jaroslaw,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
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