Bazoo Reviews 

734
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the eco-friendly bamboo products, noting that the toilet rolls and kitchen towels are remarkably soft, exceptionally strong, and designed to last a long time. Consumers also appreciate the simple and intuitive website, which makes managing ongoing subscriptions, choosing pretty wrapped designs, and adjusting delivery schedules completely hassle-free. However, some customers also noted occasional delivery hiccups, mentioning that parcels occasionally went missing or faced transit delays when handled by specific external couriers. Reviewers mentioned that although support teams quickly resolved these problems by sending prompt replacements, experiencing shipping issues can still be inconvenient for buyers.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the soft, long-lasting... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful support people and... See more

Delivery service

Users describe positive interactions with delivery service, noting that ordering is easy and shipments are... See more

Order

Consumers find order to be positive, highlighting that the process is generally reliable and easy to manage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite... See more

Rated 5 out of 5 stars

I have been using Bazoo for toilet paper and kitchen towel for quite some time now and I can 100% recommend them, They send out an email to let you know when your next delivery is due and you get the... See more

Rated 5 out of 5 stars

Had regular deliveries for a while now and no issues. Good quality product, however last delivery had taken a while so I contacted customer service and had a reply promptly which resolved the issue.... See more

Rated 5 out of 5 stars

We subscribe for toilet rolls, kitchen rolls and washer sheets. All are excellent quality and I love how easy the website is. The fact that you can change dates is especially helpful. I definitely wou... See more


Company details

  1. Bathroom Supply Shop

Written by the company

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(734)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and ethics

Great product and ethics. Loo rolls are super good quality. We have tried 'who gives a crap' but Bazoo came out the winners for product quality.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

The best ever!

The best, hands down, toilet paper I've ever had the absolute pleasure of using! Way better than those other brands, even the bamboo ones. Love it.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I contacted Bazoo to request a change to my dispatch date (as I realised it would arrive while I was away). I received a very quick and helpful response from Rizelle, who very kindly arranged for my order to be sent by a different delivery service, to arrive the next day.
Very impressed by this excellent and helpful customer service!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Bazoo bamboo toilet rolls

Bazoo bamboo toilet rolls are brilliant, soft, extra long rolls, 370 sheets per roll. I order a box of 48 rolls which is really economical and its very easy to manage my subscription, you can bring the delivery date forward if you’re running out, Bazoo contact you before your next box is due so you can change the date if you’re not ready for more, which is usually what happens in our house as the rolls last a long time. They partner with the Rainforest Trust UK and for every box of toilet paper sold they protect 100m2 of endangered habitat, 600,000m2 so far. Thank you Tom and Sammarie.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s a great product

It’s a great product/products, and they’re really good at staying in touch. I was confused about my delivery time. I sent them an email. I had a reply within 24 hours explaining everything. A great bunch of people. Oh, and the loo paper is amazing! No more trees for me, bamboo all the way!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was very helpful…

The customer service was very helpful in sorting out my issue… I’d signed in with a gmail account but used my yahoo account for messaging them… hence the problem that I couldn’t work out! So simple, but there was no judgement, just immediate helpfulness & support.
Thanks so much… also for a great product !

4 March 2026
Unprompted review
Rated 5 out of 5 stars

cleansing gel

The cleansing gel is in a convenient sized container with a reliable dispenser.
The product works well.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Reasonably priced and good quality

I have been using Bazoo for toilet paper and kitchen towel for quite some time now and I can 100% recommend them, They send out an email to let you know when your next delivery is due and you get the option to skip the date if you want. I cannot fault their products, the toilet paper is soft and each roll lasts ages and they are individually wrapped in colourful animal designs. The kitchen towel is strong and also comes wrapped in the animal design. Their prices are quite reasonable and the quality is excellent. Love Bazoo and would never go back to shop bought products.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Have used Bazoo for a couple of years…

Have used Bazoo for a couple of years now. Really good quality paper that doesn’t disintegrate as soon as you touch it. Love the coloured wrap too.
Great customer support and communication. I got a mix up on my address for delivery ( due to home move). All sorted and great communication throughout.
Thank you.

17 February 2026
Unprompted review

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